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Day One, Tuesday 17 June 2008
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8.30am | Registration and welcome coffee
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8.50am | Opening remarks and welcome from the Chair
Shara Evans, CEO, Market Clarity
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| A UNIFIED DEFINITION FOR UNIFIED COMMUNICATIONS |
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9am | Keynote address: Defining the parameters: identifying which applications form part of the UC solution
- The next step from VoIP: distinguishing the UC components available today
- Examining whether all communication solutions utilising an
IP platform are a form of UC
- Extending the functionality of IP PBXs and related applications:
pinpointing what will UC encompass in the future
- Categorising the most common architectures organisations
are using to leverage UC investments
Don Van Doren, Principal, UniComm Consulting
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9.30am | Keynote address: Examining the present to forecast the future: where does the UC market sit?
- What UC products are available now and what's coming over the next six to 12 months?
- How are customers deploying UC solutions, and what are the prospects for this emerging architecture and set of products and services?
- What are the top UC applications in terms of actual implementation
- What UC investments should enterprises consider making in the next 12 months?
Bruce Morse, Vice President Unified Communication Software, IBM
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10am | Analysing the rapidly evolvingVoIP and Hosted IPT
services market: a local and global perspective
- Separating the reality from the hype: what’s the real market uptake of VoIP and Hosted IPT services?
- How does UC fit into the Australian VoIP and Hosted IPT
services market?
- The global view: has the VoIP/IPT services market embraced
UC features?
- Market trends and forecasts: future prospects for valueadded
VoIP and IPT services
Shara Evans, CEO, Market Clarity
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10.30am | Morning tea and Speed Networking
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| THE BUSINESS CASE FOR UNIFIED COMMUNICATIONS |
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11.30am | Analysing the business case for UC: is it worth the
investment?
- Investigating the value proposition of UC: examining the reasoning for UC
- Exploring the financial benefits of improving performance
with flexible multi-modal communications
- Considering the full cost impact: potential start-up and
maintenance costs
Chris Luxford, CEO, 3D Networks
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12pm | Case study: Increasing productivity or decreasing costs: where’s thereal UC ROI?
- Examining where UC deployment has delivered tangible ROI results
- Delivering UC as part of the force utility to connected real
estate to improve profitability
- Reducing duplication and improving end-users’ provisioning
time and experience
Marcus Moufarrige, CIO, Servcorp
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12.30pm | Protecting your UC investment: mitigating the financial
risks involved in deploying UC
- Identifying a new set of operational issues: moving above and beyond problems faced when implementing data-only or traditional voice applications
- Recognising risks associated with UC: regulatory compliance,
network architecture, performance management and standards
- Examining solutions to successfully manage variable wireless
costs
Doug Childress, CEO, Intelligent IP
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1pm | Networking lunch
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2pm | Case study: Quantifying UC success: measuring your business’ UC ROI
- Important metrics to examine when analysing ROI
- Including measurement points in each UC solution
- Linking ROI to KPIs
- Factoring in time frames when evaluating results
Stephen Beacham, General Manager IT ANZ, Schenker Logistics
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| PROJECT MANAGEMENT AND IMPLEMENTATION STRATEGIES |
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2.30pm | Case study: Crucial considerations when implementing UC: making the right decisions based on your organisaton’s needs and priorities
- Providing generic UC tools to employees vs. integrating UC into business processes
- Reviewing your enterprise processes and identifying
“communication hot spots”
- Using hosted servers to integrate new software into planned
systems vs. abandoning existing applications
Matthew Doyle, COO, McGrathNicol
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3pm | Executive panel session: Ensuring a smooth adoption of collaborative applications: preparing your business and staff for UC
- Introducing staff to new technology: examining the common implementation issues
- Organisational culture and change management: the
importance of educating employees to ensure profitability
- Phasing execution to overcome common staff and system
implementation issues
- Employing a communications system requiring little user
input
Moderator: Andrew Milroy, Director ICT, Frost and Sullivan
Matthew Doyle, COO, McGrathNicol
Mike Lorimer, CIO, Evans and Peck
Marcus Moufarrige, CIO, Servcorp
Doug Childress, CEO, Intelligent IP
Bruce Morse, Vice President Unified Communication Software, IBM
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3.45pm | Afternoon tea
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4.15pm | Convincing company leaders to invest in UC:
understanding how CIOs should approach CFOs
- Selling the value proposition of UC to senior management
- Using hype to encourage executive buy-in and wider staff
participation
- Streamlining the approval process
- Making your IT accountable
Danny Davis, Executive Director, CIO Institute
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4.45pm | Summary panel session: UC and collaboration: key considerations for enterprise
- Integrating UC into existing business applications: working with systems integrators and network managers
- Hosted or on-premise UC: what’s best for your company?
- Examining the real benefits of presence-based, multimodal
UC to each industry and sector
- Suggestions for effectively embedding UC into workflows
and processes
Warren Chaisatien, Managing Director, Telsyte
Don Van Doren, Principal, UniComm Consulting
Chris Luxford, CEO, 3D Networks
Gene Echols, Software IT Architect, IBM
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5.30pm | Closing remarks from Chair and End of Day One
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5.45pm | Networking cocktail party
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Day Two, Wednesday 18 June 2008
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8.20am | Welcome coffee
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8.50am | Opening remarks and welcome from the Chair
DonVan Doren, Principal, UniComm Consulting
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| REAL-WORLD UNIFIED COMMUNICATIONS APPLICATIONS |
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9am | Colgate Palmolive - Unified Communication and Collaboration - Workforce Productivity in action
Jonathan Stern, IBM Lotus Software Executive, ANZ
Mitch Cohen, Messaging and Collaboration Systems Manager, Colgate- Palmolive
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9.30am | Case study: Increasing connectivity across a decentralised office environment
- Utilising UC to unite your workforce
- Improving the delivery of information to remote office locations
- Decreasing communication costs: examining the cost
benefits of deploying UC across co-located staff
Graham Keys, Director Infrastructure Services, Queensland University of Technology
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10am | Case study: Utilising UC applications to build the “virtual workplace”
- Identifying the business drivers and market adoption of the virtual workplace
- Examining the role of UC in connecting the global workforce
- Reducing workforce travel costs and increasing productivity
- Using UC to overcome the technical and cultural challenges
of implementing a virtual workplace
Philip Jones, Executive Director, Data, IP and Enterprise Services, Telstra
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10.30am | Morning tea
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11.15am | Case study: Improving your connectivity with and productivity of your mobile employees: delivering information to a mobile workforce
- Utilising UC to decrease phone costs and increase mobile workforce connectedness
- Using mobile UC to deliver awareness to daily operations
- Examining the next generation of UC mobility applications:
asset tracking, supply chain management and sales force automation
Michael Steers, IT Manager, Device Technologies
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11.45am | Case study: Leveraging the benefits of UC-enabled social networking sites in business
- Examining the evolution of social networking and their communication tools
- Migrating the potential of UC in social networking to your
organisation: when social networking meets knowledge
management
- Leveraging IM to reduce email storage
Greg Booker, CIO, ING Australia
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12.15pm | Networking lunch sponsored by 3com
Ali Yalaz, Senior Account Manager, 3Com Australia
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| TECHNICAL CONSIDERATIONS IN THE UNIFIED COMMUNICATIONS WORLD |
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1.15pm | Case study: Protecting your organisation from UC threats: increasing security amongst the UC community
- The decentralised office: how mobile workforces, home
workers and remote offices are complicating enterprise
networks
- Security issues encountered when extending domains to
enable UC beyond headquarters
- Best practice methods to combat security breaches posed to
VoIP, IM and other IP communication applications
Peter Sandilands, Security Programme Manager, National Australia Bank
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1.45pm | UC roundtable discussions
Discussion 1: Ensuring clean continuous reliable power for unified networks
Peter Spiteri, Director Marketing, Emerson Network Power
Discussion 2: Maximising your UC investment by ensuring network readiness, availability and local survivability
Don Van Doren, Principal, UniComm Consulting
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| PARTNERING FOR SUCCESS |
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2.15pm | Industry panel session: Comparing the UC vendor offerings
- UC products, applications and deployment strategies currently available in the Australian market
- Examining how to converge your current applications with
today’s vendor offering into a complete UC deployment
- Considering how best to work with vendors to ensure your
UC solution is delivered on time and on budget
- Identifying important selection criteria for choosing
technology vendors
Chris Luxford, CEO, 3D Networks
Doug Childress, CEO, Intelligent IP
Craig Campbell, Business Unit Executive
Global Technology Services, IBM
Moderator: Don Van Doren, Principal, UniComm Consulting
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3pm | Afternoon tea
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| THE FUTURE |
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3.30pm | Case study: Examining the realities of launching a new ICT solution in your business: learning lessons fromVoIP
- Overcoming barriers to integration: trouble-shooting for the implementation process
- Evolving from VoIP to integrate a wide range of data streams
- Ensuring the reality delivers on the hype
Steve Johnston, Manager IT Infrastructure, Edith Cowan University
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4pm | Panel session: The next steps in leveraging the investment in UC
- Future directions to enhance collaboration between providers and compatibility
- Exploring the trend of “Communications As A Service”
- Emerging threats to the global UC market
- Vendor ratings and analysis: who is leading the market and
what are the drivers?
Chris Luxford, CEO, 3D Networks
Doug Childress, CEO, Intelligent IP
Peter Spiteri, Director Marketing, Emerson Network Power
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4.40pm | Closing remarks and close of conference
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Marcus Moufarrige
