Optimise your business processes by unifying your organisation’s communications
Unified Communications Australia is a high-quality conference featuring international and local keynote presentations from world leading authorities, best practice case studies, interactive panel sessions and facilitated workshops.
Unified Communications is defined as “Communication integrated to optimize business processes.” UC integrates realtime and non-real time communications with business processes and requirements based on presence capabilities, presenting a consistent unified user interface and experience across multiple devices and media types.
Although there are significant time-saving benefits and increased efficiencies that workers can enjoy with unified communication, the roll out of these services at the moment is slow. IT managers and business decision makers want to hear about these benefits loudly and clearly from end-users before they dedicate resources to make them available.
Unified Communications Australia 2008 is an executive level forum where local and global experts will come together to discuss the key issues, and pioneer best practice solutions. The aim of the conference is to identify strategies to evaluate the business case, understand the technology challenges and take advantage of the opportunities provided by unified communications.
Delivered to you by 20+ senior executives, this case study-focused event will separate the UC reality from hype. Learn from the pioneers who have already deployed UC strategies how to plan for Unified Communications to play the most effective role possible in your organisation’s network, and how to transform these opportunities into genuine increases in your business’ profitability.
Conference topics will be drawn from the following themes:
- Examining the business case for UC and analysing the ROI
- Implementation strategies
- Applications, collaborative workplaces and mobile information portals
- Standards and interoperability
- The role of UC in facilitating work productivity in the “virtual” workplace
- Where the most benefits of UC will be realised: enabling contact with people “any where, anytime, any how.”
- The bottom line: How flexible multimodal communication options will drive improved business process performance
- Implications for UC planning: People, processes and technology considerations
- UC market overview: What are the various components that comprise a UC solution, which vendors are delivering UC products and solutions today and in the near future, and how UC will be implemented in the enterprise
- The future of presence and interoperability
- Unified Communications within the call centre
- Unified Communications and the media server
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Marcus Moufarrige
