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Day One, Wednesday 29 October 2008
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8.50am | Welcome and opening remarks from chair
Anil D. Aggarwal, CEO, TxVia, Founder & Chairman, Network Branded Prepaid Card Association (NBPCA)
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| CAPITALISING ON THE PREPAID OPPORTUNITY |
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9am | Opportunity, challenge and strategy
- Status report: growth and development in Australia’s prepaid sector
- What are the different types of prepaid cards in circulation, their strengths and weaknesses
- What is the best way to enter the prepaid issuing market?
Michael Walters, Chairman Australia Pacific, Prepaid International Forum
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9.30am | Future forward: building on prepaid’s current state of play
- How Australia has followed international prepaid markets
- The future of prepaid in the Australian market
- Prepaid technology
- Developing a business case for prepaid
Brian Triplett, Global Head of Prepaid Products, Visa International
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10am | Morning break
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10.30am | Speed Networking
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11am | What will they want next – anticipating future consumer preferences for pre-paid card features
- Outlining the major consumer trends for the next three-five years
- Using financial services and other industry examples to illustrate these trends
- The impact of trends on the prepaid card features and benefits that consumers will respond to
- Aspects of the current ‘typical’ prepaid card that may need to be revisited/remarketed in order to enhance their appeal.
Mark Fletcher, Director, Axiom Consulting Australia
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11.30am | Panel discussion: Markets and business models – the future of prepaid
- Prepaid examples worldwide: high penetration regions and future uses
- Lost in translation: what works, and what doesn’t, in an Australian prepaid context
- Prepaid ecosystems demystified
Michael Walters, Chairman Australia Pacific, Prepaid International Forum
Brian Triplett, Global Head of Prepaid Products, VISA
Mark Fletcher, Director, Axiom Consulting Australia
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12.15pm | Lunch
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1.15pm | Defining a role for banks in the prepaid space
- Identifying new opportunities for banks in the prepaid value chain
- Will banks prioritise prepaid services for business or will services extend to the consumer?
- How prepaid products fit into a bank’s existing suite of card products
Alan Shields, Research Director, Retail Finance Intelligence
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| THE CASE FOR PREPAID: BANKS AND BEYOND |
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1.45pm | Building a profitable prepaid cards business
- Establishing the business case for prepaid cards
- Selling the investment internally
- Choosing the right business model
- To outsource or not to outsource?
- A guide to retaining IP over certain functions
Baldeep Gill, Principal, Emerging Mobile Payment &
Technology Group
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2.15pm | Panel discussion: Regulatory, legal and compliance debrief
- Understanding regulatory developments which impact Australia’s prepaid business models: are we over or under regulated?
- Results from the EFT Code review: good, bad or ugly?
- The impact of compliance requirements on terms and conditions, fee structures, marketing and sign-up mechanisms
Andrea Beatty, Partner, Mallesons Stephens Jaques
Alison Deitz, Partner, Anti-Money Laundering, Deacons
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| COMPLIANCE, FRAUD AND RISK MANAGEMENT |
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3pm | Afternoon break
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3.30pm | Mitigating risk and fraud through monitoring, detection
and data collection
- Determining points of weakness and vulnerability
- Closing loopholes or opportunities for fraud
- Protecting against fraud and overspending and allocating liability through the value chain
Dr Asha Rao, Senior Lecturer, School of Mathematical and Geospatial Sciences, Royal Melbourne Institute of Technology
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| PREPAID IN GOVERNMENT AND TRANSPORT APPLICATIONS |
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4pm | Issues and challenges for prepaid in the transport sector
- Business plans and implementation strategies
- Opportunities and challenges for card issuers and transit
operators
- Seamlessly moving from magnetic stripes to contactless
ticketing
- Contactless payments as application for multi-application
schemes
Wayne Veaney, Ticketing & Performance Manager, Transperth, Regional and School Bus Services, Public Transport Authority of Western Australia
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4.30pm | Remarks from chair and close of conference day one
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4.40pm | Networking drinks
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Day Two, Thursday 30 October 2008
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8.50am | Welcome and opening remarks from chair
Anil D. Aggarwal, CEO, TxVia, Founder & Chairman, Network Branded Prepaid Card Association (NBPCA)
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| RETAIL PREPAID STRATEGIES |
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9am | Global keynote:
The research says: major trends impacting gift card
adoption and use
- Understanding critical trends in gift card behaviour including issues of: design, distribution and retail execution
- Making sense of increased consumer choice and its impact on retailers and direct sellers
- Managing increasing competition from both closed and openloop
retail prepaid cards
Professor Dan Horne, Director and Chief Analyst, Giftex Prepay, Associate Professor of Marketing, Providence College
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9.30am | Gift cards in the incentive marketplace
- Why Australian companies and consumers have gone giftcard mad
- Extending gift cards to the business world
- Benefits for gift card providers and incentive planners
- Using research and analytics to refine loyalty and reward
strategies
Joanne Beattie, Corporate Services Manager, David Jones
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10am | Morning break
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10.30am | Sorting fact from fantasy: Prepaid and gift cards
- Understanding customer motivation: where do prepaid and gift cards fit?
- The flipside: providers and issuers, convergence or conflict?
- Comparing Australia’s prepaid and gift card market to overseas
- Calculating who has the most to gain from unlocking prepaid’s real value
Tamara Boyer, Director, DSP Partners
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11am | Prepaid and the retail environment
- Prepaid economics and the convenience retailer
- New opportunities for prepaid
- Public transport and the convenience channel
- Change Converter initiative
David Anstee, Innovation Manager, 7-Eleven Stores
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11.30am | Incentivising loyalty with a dynamic prepaid option
- Approaching loyalty from a prepaid perspective
- Selecting and managing vendors and programme partners
- Educating and engaging consumers
Charlie Rimmer, Group Marketing Manager, Angus & Robertson
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12pm | Lunch
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| MARKETING PREPAID CARDS |
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1pm | Panel discussion: Future trends in marketing prepaid programs
- A global prepaid status report
- Why the USA has gone mad on prepaid
- Australia’s prepaid mindset by comparison
- What about South East Asia and Europe?
- Selling prepaid, debit and credit in a crowded market
Charlie Rimmer, Group Marketing Manager, Angus & Robertson
Professor Dan Horne, Director and Chief Analyst, Giftex Prepay
Tamara Boyer, Partner, DSP Partners
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1.45pm | Roundtable discussions
Roundtable 1: Building better prepaid programs
Roundtable 2: Developments in AML and prepaid security
Roundtable 3: Corporate loaded prepaid
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2.30pm | Afternoon break
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| AUSTRALIA’S PREPAID FUTURE |
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3pm | New payment systems and how they’re affecting merchants
- Payment solutions update
- Contactless now and in the future
- Effect of EMV
Russell Zimmerman, Chairman, Australian Merchant Payments Forum
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3.30pm | Panel discussion: Prepaid 2020 – what does the future hold in store?
- Understanding how consumers react with prepaid: what it means and where it makes sense to them and what happens when consumer and business propositions collide
- Requirements and propensity to contextualise prepaid in key market segments – youth, senior citizens, welfare, unbanked – and what this means for prepaid applications in the future
- Do low barriers to entry mean a more crowded market?
- Exploring virtual prepaid
- Offering prepaid through new channels
- Diversification or consolidation – what will drive this?
Tamara Boyer, Partner, DSP Partners
Professor Dan Horne, Director and Chief Analyst, Giftex Prepay
David Anstee, Innovation Manager, 7-Eleven Stores
Lee Manton, Head of Product Development, VISA International
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4.15pm | Comments from chair and close of conference
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