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Customer Operations Performance Center Inc. (COPC Inc.) is the leading global authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. Since 1996, COPC Inc. has been assisting client Customer Service Providers (CSPs) and Vendor Management Organizations (VMOs) around the world to develop and execute high return on investment operational improvement strategies. COPC Inc. is authorized to issue certification to the COPC® Family of Standards, the industry’s most rigorous, high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability. COPC Inc. services clients on a worldwide basis, and has representatives in Argentina, Australia, Brazil, Canada, India, Japan, Singapore, United Arab Emirates, United Kingdom, and the United States. The COPC® Performance Management System includes operational certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services. COPC Inc. develops and drives initiatives that support superior performance in customer-touch intensive environments, as measured by the criteria of customer service, customer satisfaction, and operational efficiency. These initiatives are developed and implemented in a collaborative, consortium environment that includes practitioners from both external and internal CSPs, VMOs, and other industry experts.   » visit COPC website     Established in 1999, Identity Solutions is a successful and rapidly growing company, operating from Melbourne, Sydney and Brisbane and serving customers Australia-wide. Our core expertise is in IT Infrastructure, Infrastructure Management, IT Service Management and Identity Management. Our multi-skilled staff enable us to provide and integrate diverse and innovative solutions and a wide range of technology services - from strategic advice and solution architecture to post-implementation and on-going operational support. Our offerings and pragmatic, step-by-step service delivery approach allow customers to experience faster time-to-market, improve performance of their business, increase service levels, and lower operational risks & cost of IT.  » Visit Identity solutions website

PRD Software specialises in writing functional business productivity software solutions. Hundreds of organizations in over 44 countries have chosen HelpMaster Pro to streamline and optimize their support processes, improve service levels and lower costs.  We work with and respond to our clients needs and deliver software that exceeds their needs. We don’t follow, but seek to lead the industry through our ability to code and deliver. » visit PRD website     Axios Systems is a leading provider of Best Practice based IT Service Management (ITSM) solutions.  With a strong global network, our customer-centric approach combined with our award-winning enterprise solutions ensure our customers worldwide can align their Service and Support organisations with the overall goals of the business. There is increasing emphasis placed on improving technology, service and operational performance.  For nearly two decades, Axios Systems has helped customers meet this challenge through successfully implementing IT Infrastructure Library (ITIL) based ITSM solutions in enterprises across the globe.  The Axios solutions portfolio offers Best Practice based software, services and methodologies to help transform your IT into a real differentiator.   » Visit Axios Systems

Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents. » Visit Cordaware website       EMC Infra is a 100 percent Web solution that automates IT Service Management processes. Infra supports industry best practice methodology such as ITIL and KCS (Knowledge-Centered Support) and delivers the best upfront and ongoing value for comparative depth of functionality. Infra has recently been acquired by world leader in information infrastructure solutions, EMC Corporation. For more information on Infra products and services visit www.infra.com.au   EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC’s products and services can be found at www.EMC.com.     BMC Software, Inc., (NYSE: BMC) is a leading global provider of enterprise management solutions that empower companies to automate their IT and align it to the needs of the business. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended March 31, 2007, BMC revenue was approximately $1.58 billion. Activate your business with the power of IT. www.bmc.com inTechnology is an Australian Value Add Distributor who works closely with organisations and their IT partners to help identify opportunities for improvement. We are focused on delivering class-leading solutions that aid in providing excellent help desk outcomes. Solutions from Danware, Triactive and Proxy Networks are being leveraged globally by organisations large and small to contain costs while improving customer service levels. For over 10 years inTechnology has been enhancing this by providing local technical support and services. Visit inTechnology