|
|
|
› about our media partner
Mr Malcolm Fry
IT Industry luminary and Author of "Building an ITIL based Service Management Department"
Ms Julie Mohr
Principal Research Analyst
BlueprintAudits
Mr Neil L Weitz
Director, IT Help and Learning - End User Advocacy
GlaxoSmithKline (USA)
Ms Valda Berzins
Chief Information Officer
Victoria Police
Mr Peter Thomas
Chief Information Officer
New Zealand Defence Force
|
|
Workshop
Pre-conference workshops
2 Jun 8:30am - 5:00pm
Post-conference workshops
6 Jun 8:30am - 5:00pm
Conference:
Day 1
3 Jun 8:30am - 5:00pm
Day 2
4 Jun 8:30am - 5:00pm
Day 2
5 Jun 8:30am - 5:00pm
› Request a brochure
› Add this to my calendar
|
|
|
Customise your conference experience for a greater value add
With so many changes gripping the industry, we’ve developed a diverse range of topics to cater to your needs. With a choice of three dedicated streams each day, the conference provides you and your team with the opportunity to maximise
your time out of the office.
» Strategic Stream
» Customer Stream
» Innovation Stream
» People Stream
» Essentials Stream
|
This track will focus on the major issues facing senior level managers, whether you are mature or freshly embarking on a transformation journey. Topics feature the business issues related to best practice frameworks, infrastructure management, IT support, business alignment and current industry.
» Register now!
» Back to top
|
|
We are moving to a more customer centric view of IT, where the focus is on delivering services to business units and customers, not just providing technology. This stream will focus on new models and structures to deliver value, create a service culture, optimise performance of staff, and create and measure customer satisfaction through IT service management.
» Register now!
» Back to top
|
|
As the user environment continues to evolve with exciting new innovations and an increasingly mobile workforce, the traditional support model is facing a paradigm shift placing increasing challenges on CIOs, IT technical and customer support professionals. This stream examines some of these new trends and exposes the opportunities and challenges they pose to your organisation.
» Register now!
» Back to top
|
|
In an industry where processes sometimes reign supreme, your people are your best source of differentiation. As such, the people track will feature principles of team development, individual
development, resource maximisation, performance management and self managed teams. If you are responsible for managing support employees and transforming the support culture then this
track will appeal to you.
» Register now!
» Back to top
|
|
Many support organisations are continuously evolving and find themselves at different levels of service maturity. Coupled with evaluating a raft of projects to implement, this track has been designed to help managers best utilise the financial, human and technological resources to deliver success.
» Register now!
» Back to top
|
|
|
|
|
|
|
|
|
|
|
