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› about our media partner
Mr Malcolm Fry
IT Industry luminary and Author of "Building an ITIL based Service Management Department"
Ms Julie Mohr
Principal Research Analyst
BlueprintAudits
Mr Neil L Weitz
Director, IT Help and Learning - End User Advocacy
GlaxoSmithKline (USA)
Ms Valda Berzins
Chief Information Officer
Victoria Police
Mr Peter Thomas
Chief Information Officer
New Zealand Defence Force
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Workshop
Pre-conference workshops
2 Jun 8:30am - 5:00pm
Post-conference workshops
6 Jun 8:30am - 5:00pm
Conference:
Day 1
3 Jun 8:30am - 5:00pm
Day 2
4 Jun 8:30am - 5:00pm
Day 2
5 Jun 8:30am - 5:00pm
› Request a brochure
› Add this to my calendar
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PacRim Help Desk and IT Service Management 2008 will once again be the premier meeting place for the service management industry.
Join 300+ colleagues and gain unique tactical and strategic insights that will supercharge your journey towards service management excellence
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In the modern 24/7 service world, doing things the old way just doesn’t cut it any longer.
IT departments can no longer afford to focus solely on technology. The 21st century demands IT outfits to do more with less financial, human and technological resources.
Through a refreshed, strategic and relevant conference agenda, The 17th Annual Pacific Rim Help Desk and IT Service Management Conference will contextualise these issues and provide real insights that will supercharge your journey towards service management excellence.
» Take a look at the programme
» Take a look at 2007's event
» Reserve your seat now
New for 2008
- Big Brain
- Your choice of 3 dedicated streams each conference day
- 5 new dynamic international keynotes
- 40+ speakers
- Your industry’s inaugural awards
» Reserve your seat now
» Find out about the conference
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Benefits of attending:
- Build an award winning service management department
- Transform your IT organisation by moving beyond a technology focus, and towards servicing to better align with business mission
- Apply Cobit with ITIL process guidelines to drive governance and compliance
- Understand the changing nature of user environment with self service implementations
- Assess your adoption level of certain service management capabilities and tools
- Learn how to overcome the major barriers to organisational and cultural change
- Network with organisations that have embarked on their service excellence journey
- Maximise the value of ITIL through knowledge management.
Delegates at 2007
» Take a look at the speakers
» Reserve your seat now
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Carbon Emissions Offset Partner
Terrapinn Australia has offset the emissions associated with attending this event, through the CO2 AUSTRALIA™ Carbon Sequestration Program
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The questions you can expect to have answered after attending the conference
- What defines service excellence?
- How can you best utilise your resources to get there?
- What does it truly mean to be a service orientated organisation?
- How can you best align with the business?
Ask the panel
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Customise your conference experience for a greater value add
The conference offers a diverse range of topics to cater to your needs to help you maximise your time out of the office. Choose from three dedicated streams each day.
- Strategic Stream
- Customer Stream
- Innovation Stream
- People Stream
- Essentials Stream
- Technology Stream
» Find out more about the streams
» Looking for an event taking place sooner or in a different part of the world?
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