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Our 2008 speakers on board
Eric Lauzon
Chief Information Officer
Nortel Asia, Singapore
Prasad C.V.G
Chief Information Officer
ING Vysya Bank, India
Sornkawee Puranachoti
CTO and Senior VP, IT department
Stock Exchange of Thailand
 Sandeep Khera
Chief Operating Officer, Information Technology Asiapac
Credit Suisse, Singapore
Peter Miao
Head of IT
Hong Kong Housing Society
Sharon Taylor
Chief Architect
ITIL Refresh
Chair + Governance, Policy & Accountability,
itSMF International Executive Board, Canada
David Wheeldon, FBCS
Co-Author
ITIL® V3 Service Operations, UK
Honorary Vice President
itSMF International
Gary Case
Co-author
ITIL® V3 Continual Service Improvement, Canada
Committee Member
itSMF USA
Ivor Macfarlane
Co-Author
ITIL® V3 Service Transition, UK
Consultant, Global Technology Services
IBM, UK
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Masterclasses
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Masterclass 1
Topic: A Jump-start to successful IT outsourcing
Master Class Fee:
SGD900 per participant
3-Day Pass
SGD1795 per participant (members) -> $100 savings as bundle
SGD1895 per participant (non-members) -> $100 savings as bundle
Instructors:
 Arno Ljmker
Partner & Chief Operating Officer
Quint Wellington Redwood, The Netherlands
 Marco Malaihollo
Business Development Director, Asia Pacific
Quint Wellington Redwood, Hong Kong
Audience:
This course is targeted at end users that are currently dealing with or are considering outsourcing engagements on a strategically, tactical and operational level. The course will be a introduction to the Certified Outsourcing Professional Program© from the International Association of Outsourcing Professionals (IAOP©)
Course description:
This outsourcing course will provide students knowledge and insights in the trends, options and best practices with respect to outsourcing. The course will contain of the following modules:
1. Introduction to the field of sourcing
2. Sourcing Strategy phase
3. Scoping phase
4. Selection phase
5. Due Diligence phase
6. Contracting phase
7. Transition phase
8. Contract Management phase
9. Retained organisation
» Register now!
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Masterclass 2
Topic: Building a service management business case
Master Class Fee:
SGD500 per participant
3-Day Pass
SGD1295 per participant (members) ->$100 savings as bundle
SGD1395 per participant (non-members) -> $100 savings as bundle
Instructor:
 Laura Jeanne Knapp
SWG Service Management Specialist
IBM, USA
Audience:
Those involved with business transformation, IT department Heads / directors, managers and organizational ITSM champions.
Course description:
Discover best practices for service management using the ISM approach designed to automate and simplify the management of business services. This course will contain the following modules:
• Overview of ISM and high level business value
• Performing an ISM Assessment
• Determining business and implementation goals
• Determine the 7 Critical ISM ROI metrics for your business
• Develop an ISM Architecture
• Develop an implementation roadmap and plan
• Techniques in presenting to an executive
» Register now!
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Masterclass 3
Topic: Planning and managing a successful ITIL implementation
Master Class Fee:
SGD500 per participant
3-Day Pass
SGD1295 per participant (members) -> $100 savings as bundle
SGD1395 per participant (non-members) -> $100 savings as bundle
Instructor:
 Harold Petersen
Principal Consultant and Director
Lucid IT Asia, Singapore
Audience:
Experienced as well as starting ITIL® practitioners, IT managers and IT professionals looking to plan for and successfully manage an ITIL program.
Course description:
Having learned about ITIL®, you will have some ideas as to where ITIL® processes can improve IT Services in your organisation. But what do you need to successfully implement ITIL®? And what does it mean to achieve actual business benefits and change your organisation into an "ITIL best practice organisation?" This course will contain the following modules:
• How to prepare your business case for the ITIL® implementation programme
• What are the tangible benefits of ITIL®
• How to get buy-in for ITIL® within your organisation
• How to plan target deliverables of the implementation,
• How to plan and manage the roadmap to produce the target deliverables
• What makes a project a success
• The importance of involvement of management and staff in the programme
» Register now!
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