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Our 2008 speakers on board
Eric Lauzon
Chief Information Officer
Nortel Asia, Singapore
Prasad C.V.G
Chief Information Officer
ING Vysya Bank, India
Sornkawee Puranachoti
CTO and Senior VP, IT department
Stock Exchange of Thailand
 Sandeep Khera
Chief Operating Officer, Information Technology Asiapac
Credit Suisse, Singapore
Peter Miao
Head of IT
Hong Kong Housing Society
Sharon Taylor
Chief Architect
ITIL Refresh
Chair + Governance, Policy & Accountability,
itSMF International Executive Board, Canada
David Wheeldon, FBCS
Co-Author
ITIL® V3 Service Operations, UK
Honorary Vice President
itSMF International
Gary Case
Co-author
ITIL® V3 Continual Service Improvement, Canada
Committee Member
itSMF USA
Ivor Macfarlane
Co-Author
ITIL® V3 Service Transition, UK
Consultant, Global Technology Services
IBM, UK
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Overview
Global information technology service management adoption has grown exponentially under the aegis of the IT Service Management Forum. The international forum’s efforts to promote business and IT alignment have been undertaken largely by its 40 odd country chapters operating independently and addressing local issues in-depth.
ITSM in Asia though arriving much later than the UK is moving at an unprecedented rate. Interest and
IT organizations will face greater pressure to behave like just another part of the business. This means more responsibility, greater expectations, and far less tolerance of failure.
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Majid Iqbal
Co-Author of ITIL v3 Service Strategy,
Senior Director, Gartner Consulting USA,
itSMF 2007 Keynote Speaker
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adoption is intense but also in as varying degrees as its distinctive cultures. With IT service management professionals in Asia becoming more sophisticated, and business challenges crossing national boundaries, the concept of a pan-Asia summit to link local Asian chapters continue to serve an important collaborative function for professionals this industry. The need to connect, educate, inform and enlighten IT professionals in Asia are real, and the itSMF Asia Summit was conceptualized to meet this tremendous need in timely fashion.
The concept of “best practice” require us to exchange information and experience, the broader the network, the higher the quality results. What better way to learn and leverage from a network of committed IT professionals than to bring the sum total of what Asia has to offer together – if you’re serious about helping your IT organization leap-frog the competition and bring tangible business returns then itSMF Asia Summit 2008 is the must attend event of the year.
» Who should attend
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Last year statistics
itSMF Asia Summit 2007 was very well attended. The event brough together a total of 165 quality delegates from 17 countries from 92 different companies. Some highlights over the three days include..
- An increase in speaker offerings from by 70% from 17 to 29 (2006 to 2007 comparisons)
- An increase in international attendee composition from 7% to 62% (2006 to 2007 comparisons)
- An increase in attendee end-user profiles from 41% to 71% (2006 to 2007 comparisons)
- An increase in attendee satisfaction scoring from 14% to 54% “Excellent/Very Good”
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| Number of attendees |
165 |
| End users |
71% |
| Senior-level attendees |
58% |
| itSMF SG members |
28% |
| Companies present |
92 |
| Countries represented |
17 |
| itSMF Chapters Represented |
10 |
| Sponsors & exhibitors |
13 |
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