IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. IBM enables companies to maximize value and manage risks by effectively mapping business strategy to IT investments strategy. IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. 

IBM offers a combination of industry-specific business insight with deep IT knowledge and solutions that build upon and extend ITIL - IT Infrastructure Library - best practices. ITIL Version 3 has a new focus on the service management lifecycle concept, and it groups practices into new categories based on a service lifecycle. IBM served on the ITIL Advisory Group for ITIL Version 3, and participated in the review process for the publications. IBM is also sponsoring a global rollout of ITIL Version 3 through itSMF International.

IBM can help organizations make ITIL Version 3 actionable. IBM has extensive expertise in helping customers adopt service management best practices with a robust portfolio of products, education and services.

The Lucid IT and PDA partnership is the leading ITIL, PRINCE2 and COBIT training and implementation provider in the region.

Lucid IT is an innovative Management Consulting & Education firm, specialising in the implementation of IT Service Management, PMO Management and IT Governance. Lucid has a growing client base of blue chip organisations from all vertical sectors.
Our success to date has been in our ability to not only offer the best training and design of IT Service Management, PMO and IT Governance processes, but actually implement them and achieve measurable results within our customer’s organisation, including cost efficiencies, service level improvements, compliance  and improved control and governance mechanisms.

PDA was established in Singapore in 1989 and is a member of the ALC Group. PDA is widely recognised as the region’s leading supplier of best practice certification, frameworks, standards, methods, skills and techniques.

PDA provides IT professionals with a comprehensive training program - including ITIL, COBIT, PRINCE2, SABSA, CISM, CISSP, BCM & DR, and other Management Training such as – Consulting Skills and Techniques, Communications Excellence and Managing Diverse Teams.

Quint Wellington Redwood - or ‘Quint’ - is a leading global, independent IT Management Consulting and Education provider. We solve the inherent and hidden challenges faced by IT organizations.

Founded in 1992, Quint has long been a recognized industry leader and innovator in the field of IT Management, IT Governance, ISO/IEC 20000, ITIL and IT Service Management best practices.

Quint has proven successes in helping companies get more from IT, not by adding more or new technology, but by simply managing it better. We push ourselves as well as your organization to maximize the return on your IT investments.

Through continuous worldwide development and deployment of knowledge and experience on IT-related organizational challenges, we have established ourselves as “thought leaders” and “practice leaders”. With an extensive global network and presence in more than 21 countries, Quint’s applied experience and knowledge has positioned us as a leading global provider of superior IT Consultancy and Education services.

At Itilics, our business is ITIL® – empowering you to implement, adopt and manage first class, quality driven IT services that deliver real efficiency gains and measurable results.  The Itilics approach in integrating the best available combination of people, process, products and partners will deliver outstanding results in the shortest time frames ensuring that your ITSM & ISO/IEC200000 initiatives continue to receive executive support.  Itilics boasts nine ITIL® V3 accredited instructors in the Asia Pacific region, so we are well placed to transition your organisation and assist you in moving forward.

PDA Professional Development Associates Pte Ltd was established in Singapore in 1989 and is widely recognised as the region’s leading supplier of best practice certification, frameworks, standards, methods, skills and techniques. As a member of the ALC Group, PDA's objective is to provide independent leading-edge training in IT and management for business and government and to address the major issues facing IT professionals and their organisations today.