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a walk down memory lane...
 
 
 
 
 
2007 saw many intriguing presentations by key industry, and branding, leaders. Do you remember:
  • Clem Sunter, Anglo American Chairman’s Fund
  • Kevin Utian, Nandos
  • Gidon Novick, Kulula.com
  • and the unforgettable Geno Church, Brains on Fire, United
    States of America

› have a look at Geno's blog
Co-located with Contact Centres World Africa 2008
This year we are pleased to offer you the opportunity to zone into the core of your customer interactions - the call centre. We present  Contact Centres World Africa 2008 from 18 - 22 August.
 
conference details
 
This year CMW is a intensive one-day workshop:
 
21 August 2008 : 8am - 5pm

› Full conference programme
› Add this to my calendar

Register online now
or call +27 (0) 11 516 4940

 

 


Masterclasses

» Masterclass 1
          OR
» Masterclass 2

register today
Masterclass 1: INNOVATION! Create your own agenda through an original blogging format!

Registration for the masterclass will be at 08:30; the masterclass will
commence at 09:00 and conclude at 16:00. Morning and afternoon
refreshments, as well as lunch, are scheduled into the day’s proceedings.
Friday, 22 August 2008

Agenda:
You decide

Your masterclass begins even before it begins. This is an official call for you to become ‘tech-savvy!’
 
“let’s create a twitter, … this workshop needs to be a relevant learning experience for you” – Geno Church
 
Create your own agenda through blogging!Your blogging discussions will create your masterclass agenda and you have the opportunity to get to know each others aliases before you attend the event.

Visit www.brainsonfire.com/blog by 8 August 2008 to confirm your agenda, so get blogging!
 
This is what the new era of social networking is all about. This is your chance to see just how your customers do it an how effective it actually is. Our Word of Mouth and Social Networking expert will
create the agenda according to what you want to hear! Visit his blog and get TALKING!

Air your views and YOU decide what you want to learn about.

Possible topics for discussion include:
  • The benefits of Word of Mouth Marketing
  • How you can implement this in your organisation
  • Taking a customer perspective on the impact of blogging

About your workshop leader

Geno Church
Chief Inspirational Officer
Brains on Fire, United States of America

Word of Mouth Guru. Geno spent two years at Furman University and went on to the University of South Carolina to receive a degree in Advertising. Geno has been repeatedly recognised as a thought leader in both the identity and word of mouth realms and has also received awards from numerous organizations, including the 2004 National ADDYs, where he received honors for his work with Rage Against the Haze. Rage also won a coveted Wommie award in 2006 from the Word of Mouth Marketing Association alongside initiatives by Coca- Cola and Yahoo. Geno has given presentations at numerous events, including the National Conference on Tobacco and Health, the American Public Health Association Exposition, several Word of Mouth Marketing Association conferences.

» Register now!
» Back to top
Masterclass 2: Mastering budgeting in your call centre
 
Registration for the masterclass will be at 08:30; the masterclass will
commence at 09:00 and conclude at 16:00. Morning and afternoon
refreshments, as well as lunch, are scheduled into the day’s proceedings.
Friday, 22 August 2008
Objective

How effectively are you managing your contact centre budget? Do you know the cost of delay and forecasting errors? Can you convincingly and accurately justify your call centre resource
requirements to management?

This masterclass interspersed with music fun and edutainment will explore the intricacies of managing your call centre budget. Attend this masterclass and finally you can make the transition from moving your call centre operations from cost to profit centres.
 
Agenda
  • Effective financial management of a customer contact operation
  • Managing the costs of recruitment & training
  • Managing the costs associated with upgrading technology
  • Monitoring the threats on the call centre budget
  • Factoring in contingency resource requirements
  • Analyse your own budgeting techniques and see how to improve on these

About your workshop leader

Dr Brownell O’Connor
The Contact Centre Doctor
Dubai
 
Dr O’Connor has been presenting at Call Centre and Customer Management conferences since 1997 but his speaking heritage goes back a lot further. His recent speaking slots tend to be focused more
on people management and business processes although he regularly speaks about related
technologies such as CRM, Telecommunications and IP telephony. Brownell is equally at home
speaking to audiences of 50 or 2,000 and is a regular Keynote speaker at industry conferences in Europe, Middle East and USA. His wealth of ‘hands-on’ experience in these geographies assists in his Anecdotal methodologies that bring the key concepts and messages to life.

» Register now!
» Back to top

a few of our speakers
Speaker photo

Justin Smith
Author, Facebook Marketing Bible, United States of America
 
Speaker photo

Stafford Masie
Country Director, Google, South Africa
Speaker photo

Jeremy Mansfield
Radio Personality, 94.7 Highveld Stereo, South Africa
 
event sponsors
Platinum Sponsor:
Associate Partner:

Sponsor 
› See the full sponsors list
sponsorship opportunities
This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the CRM industry, then this is the event you need to be at!
 
If you supply or are involved in the CRM industry you should be looking to partner with Customer Management World Africa 2008! We'll help:
  • Put your CEO on a platform with your top prospects 
  • Build your brand with the decision-makers 
  • Give you the best African coverage of any marketing channel 
  • Target your message to your precise audience 
 
Target your market!
 
For details contact
Glodean Kenny

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