Customer Management World Africa 2008 is Africa’s only case-study-driven conference dedicated to providing innovative service solutions.

This years conference features some all new additions: 

• Being co-located with Contact Centres World Africa 2008  – we’ve hooked the customer, now lets retain them  
• A case-study-based programme that ensures quality information 
• Industry leaders, from across the globe, will let you in on the secrets they hold closest to their chests

Presenters and panellists will be industry leaders from all key stakeholders from across the industry. The conference will showcase strategic case studies and best practice. There are a limited number of opportunities for sponsors to participate in the conference presentations. These are available on a “first come” basis.

Customer Management World Africa 2008 is an interactive experience with exciting panels and war-story case studies. With the top-level delegates being pre-qualified by premium fees. 

Conference topics include:

• Trend watching & SA Trends
• CRM as a culture

        - Staff buy
        - After sales service
        - Customer excellence (internal & external)
        - Maintaining internal brand internal brand integrity

• Brand Leverage
• Customer Segmentation

         - Youth marketing
         - Psychology of customer        

• Alternative Marketing

         - WOM
         - Blogging
         - Viral Marketing
         - Mobile Marketing

• Customers as a valuable asset

         - Customer centricity, Loyalty
 

FIRST CALL FOR SPEAKERS!  If you are a senior level director with a relevant case study, and would like to participate in the conference programme as a speaker, then call Yeukai Manyakara NOW to discuss your potential participation. Tel +27 (0) 11 516 4045 or e-mail yeukai.manyakara@terrapinn.co.za

» Find out more
 

a few of our speakers Justin Smith Author, Facebook Marketing Bible, United States of America   Stafford Masie Country Director, Google, South Africa Jeremy Mansfield Radio Personality, 94.7 Highveld Stereo, South Africa   › Have a look at the programme event sponsors Platinum Sponsor:  Bronze Sponsor:     Associate Partner:   › See the full sponsors list sponsorship opportunities This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the CRM industry, then this is the event you need to be at!   If you supply or are involved in the CRM industry you should be looking to partner with Customer Management World Africa 2008! We'll help: Put your CEO on a platform with your top prospects  Build your brand with the decision-makers  Give you the best African coverage of any marketing channel  Target your message to your precise audience    Target your market!   For details contact Glodean Kenny