Customer Management World Africa 2008

Quick links

networking & contacts

a walk down memory lane...

2007 saw many intriguing presentations by key industry, and branding, leaders. Do you remember:

Clem Sunter, Anglo American Chairman’s Fund

Kevin Utian, Nandos

Gidon Novick, Kulula.com

and the unforgettable Geno Church, Brains on Fire, United
States of America

› have a look at Geno's blog

Co-located with Contact Centres World Africa 2008

This year we are pleased to offer you the opportunity to zone into the core of your customer interactions - the call centre. We present Contact Centres World Africa 2008 from 18 - 22 August.

› Visit CCW's website

conference details

This year CMW is a intensive one-day workshop:

21 August 2008 : 8am - 5pm

› Full conference programme
› Add this to my calendar

or call +27 (0) 11 516 4940

Customer Management World Africa - The premier meeting place for Africa’s CRM market

Customer Management World Africa 2008 - is the CRM event of the year which allows you to find the answers you need in order to reach and maintain your target customers!

For delegates

Customer Management World Africa is a firmly established customer service focused conference, set to become 2008's most topical industry event - yet again!

Join us at Customer Management World Africa 2008 and gain from trends and

international best practise, embracing the 'experience' in customer experience as well as the interaction between multichannel initiatives.

And the best part, all of this information in crammed into ONE DAY!

» Get your copy of the brochure
» Reserve your seat now

delegates network

What's new in 2008?

Compacted into 1 Day

Un-conference: your chance to get answers to the niggling issues that keep you up at night

Snapshot: get different approaches on the same issues to get well rounded perspectives

90% new speakers = updated content and perspectives

Co-located with Contact Centres World Africa 2008 to form Customer Week

Benefits of attending

Succesfully close the gap between perceived and actual customer experiences
Get the latest on customer management trends and how these are applicable to your organisation
Find out how ‘Facebook’ fits into the customer management equation
Discover how to enhance your digital customer experience
Are you evolving with your customer – find out if you’re getting left behind
Translate everyday customer interactions into moments of truth for improved customer retention

» Have a look at the programme
» Register now

Customer Management World Africa 2008 is the definitive CEO level strategic conference where ideas, intelligence and relationships really make a difference. A difference to your customer’s business.

Why your company needs to be there:

It is extremely cost-effective

Attended by real decision makers

Offers sponsorship packages that create year-round advantage

Supported by an extremely targeted marketing campaign that works with all industry role-players to create the industry meeting point

Call Glodean Kenny now to take advantage of this year-round marketing campaign. Align your services with other industry leaders by sponsoring. Contact Glodean Kenny on Tel: +27 11 516 4048.

» Find out more
» Become a sponsor

a few of our speakers

Speaker photo

Justin Smith

Author, Facebook Marketing Bible, United States of America

Stafford Masie

Country Director, Google, South Africa

Speaker photo

Jeremy Mansfield

Radio Personality, 94.7 Highveld Stereo, South Africa

› Have a look at the programme

event sponsors

Platinum Sponsor:

Bronze Sponsor:

Associate Partner:

Sponsor
› See the full sponsors list

sponsorship opportunities

This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the CRM industry, then this is the event you need to be at!

If you supply or are involved in the CRM industry you should be looking to partner with Customer Management World Africa 2008! We'll help:

Put your CEO on a platform with your top prospects

Build your brand with the decision-makers

Give you the best African coverage of any marketing channel

Target your message to your precise audience

Target your market!

For details contact
Glodean Kenny