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Conference day 1: Tuesday, September 23, 2008
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8am | Registration and coffee
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9am | Chairman’s welcoming address
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| THE FUTURE OF CARDS & PAYMENTS |
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9.15am | Keynote address: the future of cards & payments in Latin America
- Analyzing the current state of the Latin retail banking market
- Trends in transactions and payments and how they will drive future changes to card programs
- Identifying areas of growth in retail banking across the region
- Understanding the importance of cards and payments to retail banks
- What are the key constraints holding back the card and payment market?
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| | Richard Hartzel, President, Latin America and Caribbean Region, MasterCard Worldwide
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9.45am | Keynote address: The advent of banking through retail stores
- Why do offering banking services through retail stores make sense in Latin America?
- Assessing good firms and stores to partner with from the perspective of a bank
- Prepaid Cards, ATM Cards, Payments, Credit Cards – what services are necessary for the successful roll out of banking at retail stores
- Understanding the fundamentals of the tie up between Banorte and CCM
- Importance of providing services to lower income families
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10.15am | Keynote panel: the experiences of banking pioneers in Latin America
- Taking the plunge: benefits and constraints to adopting new technologies for retail banks
- Utilizing the big picture to push revolutionary ideas in cards and payments
- Common characteristics of successful retail banking programs in Latin America
- Including the unbanked and the future of retail growth
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10.45am | Keynote Panel: Question & Answer Session
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| | Richard Hartzel, President, Latin America and Caribbean Region, MasterCard Worldwide
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11am | Morning refreshments
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| THINKING GLOBALLY, ACTING LOCALLY IN BUILDING CARDS PROGRAMS |
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11.30am | Translating global lessons for effective card program development and deployment in local markets
- Importance of standards in building transaction based revenue streams and streamlining costs
- Benefiting from partnerships with global organizations
- How incorrect standard selection impacts your bottom line
- Customizing card programs to your banks customer demographic
- The impact of standards on program development and deployment
- Cost effective distribution channels
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12.15pm | Speed networking
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1pm | Networking lunch
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| ADOPTING NEW CARD TECHNOLOGIES FOR EMERGING RETAIL MARKETS |
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2.15pm | Panel: Adopting and harnessing global cards and payment standards through EMV / Smart Cards
- Understanding the drivers behind EMV adoption: fraud reduction, cost savings and new charging structures
- Benefits to banks adopting the next generation of card technology
- Current EMV penetration across major regional markets: Mexico, Brazil, Columbia, Argentina
- Merchant side benefits from EMV migration and adoption
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| | Nealle Page, former Smart Card Manager, Standard Bank South Africa
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3pm | Presentation: Technology Selection and Risk Containment
- Application of smart card technology in payment applications from EMV to contactless payment on mobile devices
- Understanding the risks involved in wide scale deployment of smart card infrastructure for payment
- Scalability and interoperability – Winning strategies for selecting and managing technology in today’s advanced smart card market
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3.30pm | Afternoon refreshments
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| PREVENTING FRAUD AND BOOSTING CONSUMER CONFIDENCE |
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4pm | Identifying and preventing fraud and counterfeiting – implementing risk management
- Knowing the evolving nature of card and payment fraud
- Effectively identifying systemic vulnerabilities
- Implementing fraud prevention processes and technologies
- Supply chain architecture and the rise of counterfeiting
- The emerging importance of data-security
- Executing anti-money laundering strategies
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| | Jacinto Cofiño, Senior Business Leader Payment Systems Risk, Visa Inc. - Latin America and the Caribbean Region Alejandro Patino, Chief Information Security Officer, Banco Davivienda (Grupo Davivienda)
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4.45pm | Closing Keynote address: boosting consumer confidence through fraud reduction programs
- Understanding the concerns of consumers from card fraud
- Decreasing risk from fraud to consumer as a method of attracting new customers
- Addressing consumer concerns about card fraud from contactless payments and new technologies
- Loss guarantees, safeguards and client retention
- How have other banks rolled out similar programs in international markets
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| | Chaomei Chen, Vice Chairman and Chief Risk Officer, Washington Mutual Card Services
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5.25pm | End of Day One
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Conference day 2: Wednesday, September 24, 2008
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8am | Registration and coffee
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8.45am | Chairman’s welcoming address
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9.15am | Utilizing instant issuance in Latin American retail banking
- What is instant issuance and how does it work?
- Processes necessary to deploy instant issuance facilities
- How does instant issuance combat fraud
- Benefits of instant issuance for banks, customers and merchants
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| | Spencer Clark, Director International Sales and Marketing, Dynamic Card Solutions
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10am | Roundtables
Table 1: Increase Migration to Online Banking While Reducing Exposure to CNP Fraud"
- New approaches for online banking security.
- Technology to help banks ensure that online users ARE who they say they are.
- Technology to differentiate the bank as a thought leader and innovator in security for online customers.
- How this new technology can drive more users to online banking, thereby increasing bank profitability.
- Compare and contrast with other approaches to online customer security
Table 2: understanding mobile remittance and money transfer systems |
| | Vincent Schiavo, Senior Vice President, Global Sales, Innovative Card Technologies Matt Dill, General Manager, Western Union Mobile
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11am | Morning refreshments
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| BENEFITING FROM ROBUST PAYMENT SYSTEMS AND TRENDS |
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11.30am | Keynote panel: Effective payment system development
- Adopting and adapting global payment processing and control structures
- Building payment infrastructure to match the needs of local and regional payment flows
- Cross-border cooperation to build efficient systems and minimize fraud
- The role of the regulator in payment systems
- Best practices for creating your internal payment architecture and merchant services
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12.15pm | Profiting from efficient global and regional remittance networks
- Importance of remittance systems in the Latin American Market
- Growth of mobile remittances and person to person transfers
- Issuing remittance cards and their potential to draw future bank
- Wholesale versus retail service costs and value added offerings
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| | Moises Jaimes, Chairman and CEO, BBVA Bancomer Financial Holdings, Inc.
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1pm | Networking lunch
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| HARNESSING THE NEXT GENERATION OF PAYMENT TECHNOLOGIES TO SPUR GROWTH |
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2.15pm | Building Mobile Payments (M-Payments) platforms to bolster customer product offerings
- What are M-Payment platforms and how do they work
- Methods to authenticate and authorize the source of the mobile payment
- Transaction processing and confirmation for mobile payments
- Revenue generated by mobile payment offerings
- Preventing fraud in mobile payments and false authentication
- Impact of mobile standards (CDMA, GSM) on m-payment systems
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| | Alejandro Patino, Chief Information Security Officer, Banco Davivienda (Grupo Davivienda)
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2.45pm | Potential for contactless payments and near field communication in the Latin market
- What are contactless payments and how are important for banks?
- Deconstructing the underling technologies and how they impact
- How much will it cost – a bottom line analysis of new technology adoption
- Verifying and processing transactions originated from a contactless source
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| | Jorge Krug, Senior IT Executive, Banco do Estado do Rio Grande do Sul
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3.30pm | Afternoon refreshments
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| BUILDING ACCESS TO LOW INCOME CUSTOMERS THROUGH CARDS AND PAYMENTS |
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4pm | How prepaid cards are critical the future of Latin America
- How do prepaid card programs and systems work
- Increasing deal flow, convenience and future customers
- Benefits of pre-authorization and no-credit checks for unbanked customers
- Converting the unbanked into new bank customers
- Identifying consumer demand for prepaid cards in specific regional markets: Mexico, Brazil, Argentina
- Differentiating between various types of prepaid cards and their market appeal: remittance cards, open/close loop cards, gift cards
- What can Latin banks learn from global successes and mistakes?
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| | Jose Maria Ayuso, Regional Head of Products, Visa Inc. - Latin America and the Caribbean Region
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4.45pm | Providing services for the unbanked and under banked
- Why is it important to expanding banking services to the unbanked low income populations
- What are the transactional necessities for potential unbanked customers
- Importance of payroll cards, prepaid cards, and remittance services to lower income populations
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| | Jose Luis Blando, Vice -President for Products for the Mass Market, MasterCard Latin America & the Carribean
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5.15pm | End of conference
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Pre-conference workshop: Monday, September 22, 2008
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| Mobile payments, smart, cards, contactless, payments, adoption and development
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This interactive workshop focuses on building and implementing the next generation of cards and payments technologies in Latin America. Learn about specific new technologies, the current global capabilities and rollouts, international standards being adopted for them, and the right partners to use when choosing them for your firm. Study how to monetize the adoption and sale of these new technologies in the regional markets. Know the service capabilities and structures of local telecom carriers before committing and creating new products.
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8.30am | Registration
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9am | Workshop begins
Session 1: Designing a mobile banking and payment platform
- Fundamentals of creating a mobile-payment platform
- Standards selection and how it impacts operations
- Building partnerships to expand the reach of a mobile payment system
- Behind the veil: understanding the systems behind mobile payment and banking user interfaces
- Entry of mobile remittances into Latin America
Session 2: Implementing contactless payment systems
- Understanding the working parts of contactless payment systems
- Fundamentals of contactless payment architecture
- Adopting technologies based on global standards
- Deployment strategies for retail banks and their merchant side clients
- Making contactless stick: encouraging customer adoption
- Identifying and preventing fraud in contactless payment systems
- RFID and other technologies at the root of touchless payment
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10.15am | Refreshments
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12.45pm | Networking lunch
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3.15pm | Afternoon refreshments
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5pm | End of workshop
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Alejandro Valenzuela del Rio
Bhairav Trivedi
