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Geno Church
Chief Inspirational Officer
Brains on Fire, United States of America
Ettiene Neethling
Head: Ask Once Client Service
Nedbank, South Africa
Shanitha Selvarajalu
Executive Head: Customer Support
Vodacom Business: Vodacom, South Africa
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Co-located with Customer Management World Africa 2008
This year we are pleased to offer you the opportunity to go beyond the call centre and focus on deeper customer management issues. We bring you Customer Management World Africa on Thursday, 21 August 2008.
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Some Frequently Asked Questions from our speakers
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As a speaker, you are entitled to invite your colleagues or clients along to the event at a 15% discount. Please send Genna Thatcher, genna.thatcher@terrapinn.co.za, your guest's full contact details and they will register them for you.
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We encourage all our speakers to attend as much of the conference as possible. Many of our delegates will have seen your name on the brochure and will want to meet you. If, however, this is not possible, we recommend that you arrive at least an hour before your talk, and preferably during a break in the programme. This will allow you to run through your slides with our AV technician.
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Speakers have their own separate registration. Your badge will be a different colour to those of the delegates.
When you arrive, please tell the registration desk that you are a speaker and they will direct you to the speaker registration area.
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Our programmes are structured to encourage as much interaction between speakers and the audience as possible.
If you are presenting a single session, we encourage you to keep your slides short, colourful and informative. Always allow enough time for questions at the end of your presentation and try to keep it interesting.
At all costs, avoid "death by powerpoint"!
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You will be asked to speak from a lectern on the stage in the conference hall. There is a microphone on the podium, but if you like to walk around the stage during your presentation, please let us know and we will provide you with a lapel microphone.
If you are a panelist, you will be seated on a sofa on the stage throughout your session and you will be using a hand-held microphone. Audience Q&A is held at the end of each session, except during panels when moderators tend to keep things more interactive throughout.
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Terrapinn tries to minimise disruption to conference programmes as much as possible, but sometimes it is unavoidable. If there is a change to the programme that affects your talk time, the conference producer will contact you as soon as possible. We also inform delegates on the day and reproduce new copies of the programme agenda in the conference workbooks.
Last minute changes will be communicated as soon as they are known, and you will be informed immediately of any changes that affect your talk time.
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Speakers are expected to book their own travel and accommodation. Terrapinn is not liable for associated costs.
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The dress code at all our events is business/casual. Speakers often choose smart business attire, but we leave that up to the individual to decide.
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The standard set-up for Terrapinn conferences is a main PC with all presentations pre-loaded. This is linked to the podium and a barco projector.
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The Chairperson will be provided with an information pack before the event, which will contain important notes and biographies of each speaker.
The conference producer will introduce speakers to the chairperson as they arrive. Panelists and panel moderators will have been involved in a pre-event conference call and will be given a designated time and place to meet before their session commences.
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Speakers are encouraged to arrive at the venue at least an hour before their presentation is due to start. You will be given the opportunity to run through your slides in the break before your session (e.g. morning break / lunch break / afternoon break).
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If for any reason you are delayed in getting to the conference, please call the hotel as soon as possible and ask to speak to someone at the Terrapinn conference registration desk.
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If for any reason you have to cancel your commitment to speak at a Terrapinn event, we kindly request that you provide a replacement speaker who can speak on the same, or a similar topic.
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