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Contact Centres World Africa 2008 is Africa’s only case-study-driven conference dedicated to providing innovative call centre service solutions. Finally, an event that ensures the dynamics and potential of contact centres are well understood and explored. 

This years conference features some all new additions: 

• The Director's day – a high level, director only day with key strategy as the content 
• A co-located Customer Management World Africa day – we’ve called the customer, now lets look after them  
• A case-study-based programme that ensures quality information 
• Separately bookable practical masterclasses

Presenters and panellists are industry leaders from major local and African enterprises, with a focus on strategic case studies. Senior sponsors will have the opportunity to shape the conference agenda and to influence industry direction.

The conference themes include:

• Call centres of the future
• A culture of service excellence
• Investing in people 
• Quality management and coaching
• The competition: service is your weapon  
• Data privacy 
• Evolution of technology 
• Pay as you go call centres

For more details on the conference agenda, call Yeukai Manyakara on tel: +27 11 516 4045 or email her.

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event sponsors   Diamond Sponsor:    Bronze Sponsor:     Associate Partner:   Session Sponsor: Hospitality Sponsor: Lunch Sponsor: Cocktail Sponsor: Gift Sponsor: Business Zone Partner: › See the full sponsors list

sponsorship opportunities This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the call centre industry, then this is the event you need to be at! If you supply or are involved in the following areas you should be looking to partner with Contact Centres World Africa 2008: Call centre outsourcing  Call centre hardware  Software  HR and training  CRM E-commerce and web enablement  Business continuity  Consultants   Target your market! For details contact Glodean Kenny