Contact Centres World Africa 2008

Quick links

networking & contacts

our speakers

Geno Church

Chief Inspirational Officer

Brains on Fire, United States of America

Ettiene Neethling

Head: Ask Once Client Service

Nedbank, South Africa

Shanitha Selvarajalu

Executive Head: Customer Support

Vodacom Business: Vodacom, South Africa

› Have a look at the programme
› Get your copy of the brochure

Co-located with Customer Management World Africa 2008

This year we are pleased to offer you the opportunity to go beyond the call centre and focus on deeper customer management issues. We bring you Customer Management World Africa on Thursday, 21 August 2008.

› Visit CMW's website

conference details

Conference:

Day 1 (Director's Day)

18th Aug 8am - 5pm
Day 2
19th Aug 8am - 5pm
Day 3
20th Aug 8am - 5pm
Workshops:
Masterclass 1 or 2
22nd Aug 8am - 5pm

› Full conference programme
› Add this to my calendar

or call +27 (0)11 516 4940

Contact Centres World Africa - Delivering solutions for outstanding results in call centre across Africa

Contact Centres World Africa is much more than a conference. You have made it into Africa’s preferred call centre conference, focussing on experience and what you can learn and implement in your business.

For delegates

This is the conference where you will learn how major developments in the call centre market will directly affect your business.

Contact Centres World Africa is a firmly established conference, tackling your everyday issues with a line-up of unrivalled speakers and panel members.

This is a great time for you to learn, establish key contacts and build that competitive advantage.

What's new in 2008

Director's Day: allows senior management to take a strategic look at call centre investments

Un-conference: your chance to set the agenda and discuss the things that keep you up at night

Mystery Contact Centre Poll: find out what others think about your call centre

African Call Centre panel: a different perspective on call centres

91% new speakers and award winning call centre agents: provide you with new case studies and ideas so you can learn from the best

» Reserve your seat now
» Have a look a the programme

Contact Centres World Africa offers you the best opportunity to:

Look ahead at call centres of the future
Build a strategy for a culture of service excellence
Examine your brand and how you are portrayed
Gain a competitive edge: service as a competitive weapon
Utilise your information effectively and protect data privacy
Witness practical case studies on the evolution of technology in this sector
Evaluate the benefits of ‘Pay as you go’
call centres

Delegates learn from industry experts

Share ideas with like-minded people

DIRECTORS DAY - Separately bookable!

for CEO’s, CIO’s, CFO’s, Call Centre and HR Directors

This new feature takes a look at the more strategic call centre issues. From technology investment, financial management, to leadership and turning your call centre into aprofit centre this is a must attend event. We’ll also take a look at the age old debate of in-house vs. outsourced.

What will you get out of Director’s Day?

Strategic money issues
Boxing ring – in-house vs. outsourced call centres
– the conclusive debate
Un-conference – speak to like-minded directors
about the your concerns regarding the call centre

For top decision-makers who need answers and solutions.

» Get your copy of the brochure

Our conference features

Visionary keynote presentations
A focused 2 day agenda
An all new strategy ‘Directors Day’
A case study based programme that ensures you get quality, relevant information.
Dynamic and interactive panel discussions so that you get the answers you need to develop into a industry leader
2 practical leading edge masterclasses lead by contact centre industry experts allow you to delve into key strategic issues
you need to know more about

» Register now

For sponsors

Contact Centres World Africa 2008 presents an outstanding sales and marketing opportunity for best of breed services and solution providers.

Our preferred event partners are those organisations that can assist all sectors and industries in providing world-class call centre services. If your call centre solutions can help maximise profits and improve service, then this is the platform for you.

Don’t miss out on this opportunity! Call us now for a detailed sponsorship package that suits your needs. Contact Glodean Kenny on tel: +27 11 516 4079 or email her.

» Find out more

event sponsors

Diamond Sponsor:

Bronze Sponsor:

Associate Partner:

Session Sponsor:

Hospitality Sponsor:

Lunch Sponsor:

Cocktail Sponsor:

Gift Sponsor:

Business Zone Partner:

› See the full sponsors list

sponsorship opportunities

This is your best sales and marketing opportunity of the year. If you are serious about being positioned as a market leader in the call centre industry, then this is the event you need to be at!

If you supply or are involved in the following areas you should be looking to partner with Contact Centres World Africa 2008:

Call centre outsourcing
Call centre hardware
Software
HR and training
CRM
E-commerce and web enablement
Business continuity
Consultants

Target your market!
For details contact
Glodean Kenny