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Day One, Tuesday 11th March, 2008
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08.20 | Registration and welcome coffee
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08.50 | Opening remarks and welcome from the Chair
Kevin Gillick, Executive Director, Global Platform
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| PREPARING FOR A NEW ERA IN CARDS AND PAYMENTS |
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09.00 | International keynote presentation:
Driving product innovation in cards and payments
• What are the current drivers of growth and profitability?
• Innovating your cards portfolio
• Differentiating your proposition
• Balancing product innovation and portfolio management
Farhad Irani, Global Head, Credit Cards & Personal Loans, Standard Chartered Bank
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09.30 | Keynote presentation:
Reviewing Australia’s payments system reforms: a progress report
• Australia’s payments landscape
• The cost of Australia’s payments system
• Evaluating the payments system reforms
• The regulation debate- arguments for and against regulation
Michele Bullock, Head of Payments Policy, Reserve Bank of Australia
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10.00 | Speed Networking
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10.40 | Morning tea
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11.00 | Panel discussion:
Achieving consensus in Australia’s payments infrastructure
• Gauging the main public policy objectives
• On-going regulation, co-regulaton or self-regulation?
• How the RBA can work with industry moving forward
Michele Bullock, Head of Payments Policy, Reserve Bank of Australia
Chris Hamilton, CEO, Australian Payments Clearing Association
Dee McGrath, Director of Cards, Australia and New Zealand, EDS
Louise Petschler, Acting Chief Executive, Abacus - Australian Mutuals
Russell Zimmerman, Chairperson, Australian Merchant Payments Forum
Moderator: Mike Ebstein, Principal, MWE Consulting
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11.40 | Panel discussion:
Assessing the impact of EMV migration
• What have been the main drivers towards chip-based payments?
• What will EMV applications offer banks and retailers?
• How are banks working with retailers to define common EMV strategies?
Chris Hamilton, CEO, Australian Payments Clearing Association
Ian Povey, Director, CardsConsult
Barry Palmer, Payment Systems Manager, Caltex Australia
Carl Clump, CEO, Retail Decisions
Moderator: Kevin Gillick, Executive Director, Global Platform
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12.20 | Lunch
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| MAXIMISING PROFIT FROM DEBIT AND CREDIT CARDS |
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13.20 | Is debit challenging credit cards?
• Overcoming the potential friction between credit and debit card programs
• Cross-selling and customer acquisition opportunities
• Ensuring usage beyond ATM transactions
• Protecting your credit revenues
Ed Box, Head of Consumer Lending, St George Bank
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13.45 | How will banks meet the challenges of innovation in retail payments?
• The emergence of retailers in financial services
• Reinvigorating traditional payment instruments
• How will banks remain relevant and profitable in a crowded marketplace?
Sam Nickless, GM, Consumer & Commercial Cards, National Australia Bank
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14.10 | Panel discussion:
Requirements for a profitable cards portfolio
• Identifying opportunities for growth in debit and credit
• Analysing customer segments and developing targeted value propositions
• Expanding card penetration and increasing reach
• How will EMV affect cards profitability?
Farhad Irani, Global Head, Credit Cards & Personal Loans, Consumer Banking, Standard Chartered Bank
Stephen Karpin, Executive GM, Credit Cards, Commonwealth Bank
Ed Box, Head of Consumer Lending, St George Bank
Sam Nickless, GM, Consumer & Commercial Cards, National Australia Bank
Skander Malcolm, MD, Retailer Solutions, GE Money
Moderator: Mike Ebstein, Principal, MWE Consulting
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| BUILDING EFFECTIVE LOYALTY AND CUSTOMER ACQUISITION STRATEGIES |
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14.50 | Generating insights from consumers- how this is changing value propositions
• Launching new card products- what insight is needed?
• Using new techniques to generate customer insights
• Working with local and global partners to convert unique insights about customers into successful value propositions
Skander Malcolm, MD, Retailer Solutions, GE Money
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15.15 | Attracting and retaining Australia's most valuable customers
• Understanding and engaging customers through research and analytics
• Rewards programs and their effect on customer behaviour
• Recognition as well as Rewards
• Building profitable business on behalf of Partners
Simon Hickey, Executive GM, Group Loyalty Programs, Qantas Airways
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15.40 | Afternoon tea
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| RISK MANAGEMENT AND FRAUD PREVENTION |
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16.10 | A world tour of credit law cases- fraud and ID theft
• A fast-paced overview of recent cases in Australia and overseas
• Relevant case studies
• What we can learn from overseas experience
• Practical considerations for your business
Alexandra Rose, General Counsel, Virgin Money
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16.35 | Preventing identity theft in card-not-present scenarios
• Using EMV to secure consumer confidence
• Systems authentication: balancing the costs against the benefits
• Is it possible to truly secure secured points?
• The role of smart cards in verifying customer identity
Brett Small, Head of Consumer Banking Fraud, National Australia Bank
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17.00 | Panel discussion:
Assessing the advances made in enhancing security
• Is Australia reaching a tipping point in its fraud prevention efforts?
• Why 2008 is the year of compliance: upholding PCI-DSS standards
• Who should bear liability for card fraud- banks or retailers?
Stephen Wilson, Founder, Lockstep Consulting
Wayne Howarth, Fraud Policy and Authorisations Manager, Citibank
Brett Small, Head of Consumer Banking Fraud, National Australia Bank
Richard Moore, GM, Security Services, Retail Bank, Commonwealth Bank
Moderator: Stephan Overbeek, National Executive Officer, Australian Information Security Association
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17.35 | End of Day One and networking cocktail party
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Day Two, Wednesday 12th March, 2008
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08.30 | Arrival and welcome coffee
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08.50 | Opening remarks and welcome from the Chair
Ramin Marzbani, Internet Technology and Financial Services Research Analyst
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| CARDS AND PAYMENTS INNOVATION |
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09.00 | Keynote presentation:
Keys to successful commercial card programs
• Size of the opportunity across the region
• Importance to companies of Expense Management solutions
• Best practice implementations
• Savings to be made from doing it right
Geoff Begg, VP & GM, Corporate Services, American Express Global Commercial Card
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09.30 | Keynote presentation:
The future of cards- how to compete in a global market
• As the dust settles on the regulatory environment- what effect is it having on the market
• Differentiating vs. non-differentiating- how do you drive value
• Portfolio growth through continuous improvement
• The ‘Future’ forecast report
Dee McGrath, Director of Cards, Australia and New Zealand, EDS
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10.00 | Case study:
Bank of Queensland's Outsourcing experience servicing a franchise Retail Branch business model
Iain Blacklaw, Group Executive and Chief Information Officer, Bank of Queensland
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10.30 | Morning tea
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11.00 | International case study:
Multi-application in government- The US DoD Common Access Card
• Challenges in managing and protecting identity
• Requirements for creating a DoD identity program
• Integrating value added services into the ID card
• Updating applications post issuance
Lynne Prince, Division Chief, Card Technology and Identity Solutions Division, US Department of Defense
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11.25 | How innovation has entered the payments market
• Evaluating the payment products landscape
• Moving away from commoditisation
• Why smart cards are re-emerging as a platform to respond to consumer needs
Ramin Marzbani, Internet Technology and Financial Services Research Analyst
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11.50 | Roundtable discussions
Roundtable 1: Product innovation through technology - Sponsored by EDS
Led by: Robert Sadeckas, Managing Consultant, EDS
Roundtable 2: Prepaid cards
Led by: Tony Craddock, CEO, Giftex Prepay
Roundtable 3: Debit cards and the future of EFTPOS
Roundtable 4: NFC and contactless payments
Led by: Rocky Scopelliti, General Manager Payments Solutions and Business Development, Telstra
Roundtable 5: Identity management
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12.30 | Lunch
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| NFC AND MOBILE PAYMENTS |
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13.30 | Making use of contactless cards for low value transactions
• Will contactless cards accelerate the transition from cash to card?
• Simplifying payments and enhancing the consumer experience
• Gaining merchant acceptance and creating touch points
• Overcoming implementation hurdles
Lynda McMillan, Executive Manager, Credit Cards, Commonwealth Bank
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13.55 | Commercial challenges and opportunities of contactless payments and NFC
• Scoping out the revenue generating areas for contactless payments
• Industry convergence and partnering for success
• Developing a win-win business model between the key stakeholders
Matthew Teo, M-commerce Product Manager, StarHub Singapore
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14.20 | Applying GlobalPlatform specifications in mobile payment applications
• Identifying the issues faced by financial application providers and telecom operators as industries converge
• The role of standards in simplifying this convergence
• From “theory” to “practice” – case studies from other regions
• Where industry convergence may lead and the role GlobalPlatform will play
Kevin Gillick, Executive Director, GlobalPlatform
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14.45 | Afternoon tea
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15.15 | Panel discussion:
NFC: the next step up in mobile payments
• NFC as a mobile commerce ecosystem
• Timeframe for the expected commercialisation of NFC
• Finding a balance between competitive freedom and strategic dependencies
• How can banks, card schemes, retailers and mobile operators work together?
Sam Nickless, GM, Consumer & Commercial Cards, National Australia Bank
David Anstee, Innovation Manager, 7-Eleven
Silvester Prakasam, Deputy Director, Fare System Division, Land Transport Authority, Singapore
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16.00 | Integrating contactless payment into fare transit systems
• Business plan and implementation strategies
• Opportunities and challenges for card issuers and transit operators
• Seamlessly moving from magnetic stripes to contactless ticketing
• Contactless payments as a foundation for multi-application schemes
Silvester Prakasam, Deputy Director, Fare System Division, Land Transport Authority, Singapore
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| CONTACTLESS PAYMENTS IN TRANSPORT |
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16.25 | Case study:
Citylink Plus- a world first in cashless parking
• Two-token authentication system- eTAG and SmartDisc devices
• Achieving ubiquity and building consumer acceptance
• Value-added services beyond transport- enabling cashless payments in retail
Gino Dompietro, Project Leader, Intelligent Transport Solutions, Transurban
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16.50 | Identity management in Australian Defence for a Network Warfare Environment
• The importance of identity management
• Strategy and intentions
• Interoperability
• Implementation planning issues
Mandy Cramer, Director, E-Business Strategies, Department of Defence
Gail Winnett, Project Manager, Chief Information Officer Group, Department of Defence
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| E-ID INITIATIVES |
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17.15 | Closing remarks from the Chair and close of conference
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