Separately Bookable Masterclasses
Pre-conference Masterclasses, Monday 10th March, 2008
Masterclass A
“Driving continuous improvement through cards and payments outsourcing”- sponsored by EDS
How to review your processes – benchmark or be gone!
Declining profitability looms for Australia’s cards & payments industry, increasing pressure on margins. Adding to the complexities facing you is the ability to compete with overseas entrants with the latest capability in servicing. What are the key areas to focus on that can ensure your business remains on a continuous improvement strategy and how do you go about it? This Masterclass will guide you through the key functions that are constantly being re-invented and are the focus in global markets, as well as assist you with ‘the how”. Current overseas players are continually refining their business and investing in customer service, channel diversification, originations, fraud and collections – they are challenging the way they have always done things. Is your strategy supporting your continuous improvement as an organisation?
Agenda:
What are the global trends in process improvements?
A look at global trends, what are the areas of your business that will provide value creation – a function by function look at the layers that can be pulled and the areas that can be re-invented. In the era of multimillion card portfolios, even the slightest refinements can reap valuable benefits that improve both profitability and the customer experience.
How do you undertake an internal review?
The ability to look at a functional area of your business and find the value in policy, process, technology and the adoption of the emerging trends allows you to formulate a strategy that doesn’t just focus on your customer in driving value. What efficiencies and advances can you take advantage of to achieve more than you do today?
Building a benchmark capability
The range of practices that Issuers and Acquirers can benchmark are virtually endless. A capability to constantly benchmark your internal practices will result in the ability to focus on overlooked areas of the enterprise which will result in hidden value. What are the tools, the processes and the framework to integrate your business end to end?
About your masterclass leaders
 Robert Tesoriero
Managing Consultant
EDS
Robert has over 14 years of experience in the Financial Services industry including mortgage, personal credit and asset-based finance. With 3 years experience in cards issuing and acquiring, Robert was a key contributor to the design and implementation of the EDS Regional Cards Utility as well as the on-boarding of the first major client.
 Robert Sadeckas
Managing Consultant
EDS
Robert is responsible for driving EDS’s global cards payment strategy and offering development. He has over 20 years of non-cash payment experience with a strong emphasis on the merchant acquiring side of the business. His background encompasses all aspects of payment processing including sales, operations, business and product development, and strategy development.
Course times and documentation
Registration starts at 9:00am. The Masterclasses will commence at 9:30am and finish at 1:00pm. Refreshments will be served at appropriate times. Participants will receive all master class materials.
Masterclass B
“Commercialising NFC and contactless payments”
Contactless payment technology is facilitating a broader push towards cashless transactions, creating new business opportunities for the telecoms, financial services and retail industries. This Masterclass will provide an overview of the business models and key drivers of NFC and contactless payments, address key implementation and technological hurdles, and conclude with best practice tips for rolling out a contactless payment pilot.
Agenda:
Commercial drivers and value proposition
• Key applications
• Value creation and value-added services
• Developing viable business models
• Lessons from advanced markets
• Security and privacy concerns
Technological considerations and hurdles
• Standards and interoperability
• Third party personalisation
• Implementation with POS
• Creating connection points and contactless chip-enabled terminals
• Availability of NFC-enabled handsets
Conducting a contactless payments pilot
• Designing your pilot program
• Technology investment options
• Managing roll out
• Creating consumer acceptance and awareness
• Measuring results
About your masterclass leaders
 Mr Rocky ScopellitiGeneral Manager- Payments Solutions & Business Development
Telstra Enterprise & Government
Rocky leads Telstra's payment solutions design and development group. He is responsible for the delivery of payments networks, devices and applications to support financial services institutions and major merchants. He also leads the development of emerging payments technology such as Near Field Communications Contactless Mobile Payments and represents Telstra on the GSMA Pay-Buy-Mobile global NFC initiative. Rocky has extensive payments experience gained in both the financial services industry with the Commonwealth Bank and Payments technology at Telstra.
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