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Thursday 28 February 2008
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08.30 | Registration and welcome coffee
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09.00 | Opening remarks from the chair
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| GLOBAL BEST PRACTICES IN BILLING AND SMART METERING |
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09.10 | International keynote:
Global and regional trends in smart/net metering: who are the national, regional and local leaders and who are the followers?
• Global and regional trends in electricity grids and information management policies and technologies
• How are new and emerging energy management systems changing the quality of our lives?
• Distributed energy systems and net metering
Dr Robert Dixon, Head, Energy Technology Policy Division, International Energy Agency |
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| NEXT GENERATION METERING SOLUTIONS |
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09.40 | Energy efficiency policies and intelligent metering
• Explaining the energy efficiency trends – policies implemented and future direction
• Reviewing the implementation of energy efficiency policies with specific focus on advanced metering and billing
• Using intelligent / smart metering, improvements in energy efficiency and standards
Gerald Doucet, Secretary General, World Energy Council |
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10.10 | Ensuring stability, success and client satisfaction through outsourced business processes
• Building a business case for outsourcing customer care, back office billing and revenue management functions
• Establishing criteria to meet retailer and outsourcer needs
• Broader benefits and implications of outsourcing
Murray Jackson, Chief Executive, Genesis Energy |
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10.30 | Unravelling complicated price structures via smart metering
• Combining smart metering technology with a retail electricity option for total consumer benefit
• The Pulse Utilities model demystified
• Barriers to market entry and customer management
• Using Time Of Use (TOU) data effectively
James Martin, Chief Executive, Pulse Utilities |
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10.50 | Morning coffee
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11.20 | Executive panel:
Blue sky advanced metering – how can AMI enhance billing and revenue management
• Supporting vulnerable customers
• Consumer billing and revenue management
• Customer service
James Martin, Chief Executive, Pulse Utilities
Nathan Harvey, Senior Consultant, Gentrack Velocity
Neil Fletcher, General Manager Technology, ARC Innovations |
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| OPTIMISED BILLING, CUSTOMER AND INFORMATION MANAGEMENT SYSTEMS |
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12.00 | Outsourcing billing and revenue collection functions to achieve efficiency and customer service gains
• Approaches to outsourcing and best-practice models
• Requirements of potential contractors
• Retaining key skills in-house
Jenny Bailey, General Manager, Customer Operations, Yarra Valley Water Australia |
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12.30 | Lunch
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13.30 | The role of revenue assurance in utility organisations
• New Zealand market summary
• Getting back to basics
• Taking ownership
• RA modelling for the future
Duncan Holland, Director, ToTal Risk Management |
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14.00 | Lessons and experiences from Auckland’s water meter rollout
• The case for water meter deployment
• Testing and analysing systems and rate payer response
• Rationalising drops in demand with the increasing cost of service delivery
Tim Hammond, General Manager, Service Operations, Metrowater |
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| ESTABLISHING AN AMR/AMI FRAMEWORK |
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15.00 | Roundtable discussions
Roundtable one:The role of meter data management and AMI in enhancing customer service and revenue streams
Nathan Harvey, Senior Consultant, Gentrack Velocity
Roundtable two: Realising network operational benefits from smart metering
Guy Lafond, Global Marketing Leader – IEC Meters, GE Infrastructure
Roundtable three: Innovative metering solutions
Philip Skipper, Director, Business Development, Siemens Energy Services United Kingdom
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15.40 | Speed networking
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16.10 | Afternoon tea
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16.40 | AMI: demystifying the technology
• What are the main technology components of AMI?
• What are the key options and decisions around technology?
• How will these impact deliverables now and in the future?
• Successfully striking the right technology balance
Neil Fletcher, General Manager Technology, Arc Innovations |
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| SMART METER REALITIES |
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17.10 | Driving customer engagement with innovative solutions: Adelaide Solar Cities
• Solar Cities program background
• Origin’s metering and technology platform
• The Home Area Network (HAN) concept – a future strategy?
• In-home displays: maximising customer engagement
Dario De Bortoli, Program Manager, Solar Cities, Origin Energy |
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17.40 | Chair’s final remarks and close of conference
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