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Day one - 19th November 2007
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| KEYNOTES |
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09.00 | Keynote: successful telecoms vision and strategies in the market place
- Evaluating the challenges in the telecoms industry and assessing best practices
- Building operational efficiency
- Deploying value added services and cutting edge technology
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09.30 | Mobily: Emerging Telecom Technologies
- Generating competition for voice services through liberalisation
- Injecting new capital flows through privatisation – creating and improving local network infrastructures
- Assessing partnerships and alliances with local operators in a liberalised environment – building lucrative inter operator relationships
- Facilitating fair competition for new entrants in the face of entrenched incumbents
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10.00 | Keynote: analysing strategic expansion in the Middle-East marketplace
- Becoming a global player through effective partnering strategies
- Spotting opportunities for international expansion
- International growth through acquisitions and winning new licenses
- Assessing the cost of international expansion – financing telecom ventures
- Assessing growth potential and opportunities – which new markets and licences offer the most potential?
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10.30 | Keynote: leveraging unique service delivery models to create high performance & post efficient networks
- New service delivery models and how can they address today's business challenges
- Utilizing optimization techniques to ensure efficient network quality & reduce operational costs limitations of existing optimization techniques
- Impact of optimization techniques to increase ARPU and reduce churn
- Automatic optimization processes - strategies to improving network performance
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11.00 | Coffee
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| WHOLESALE |
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11.30 | Panel session: developing a customer centric organisation
- Placing the consumer at the heart of the business model
- Stressing the importance of customer management process in a competitive environment
- Achieving solid competitive advantage though unrivalled commitment to customer value
- Increasing customer retention and loyalty through convergence strategies
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| | Claire Paponneau , EVP, International Wholesale Solutions , France Telecom Group Joe Frost, VP Marketing & Strategic Alliances, JacobsRimell
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12.20 | Investing in partnering strategy for wholesale success
- Emerging service providers and their impact on the wholesale carrier
- The opportunities for foreign investment and ROI
- Developing access to markets: key considerations when looking for a partner
- End-to-end connection and maintaining QoS planning for the unexpected
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12.50 | Developing international carrier services in the Middle-East
- Moving from capacity to integrated services
- Ensuring your market visions and QoS requirements match
- Are the markets really liberalizing and what are the implications?
- Partnering effectively to optimize capacity and connectivity in the Middle East
- Identifying future growth and key challenges to seizing the opportunities
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| | Ali Amiri, EVP Carrier and Wholesale, Etisalat
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13.20 | Lunch
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| TELECOMS FINANCE |
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14.30 | Financing growth – The view from the financial community
- Financing infrastructure investment – the role of the financial community
- Activity in M&A – trends and implications for the financial community
- What financing has been used in 2007 in developed and emerging markets
- Strategies on how to finance growth in developed and emerging markets
- Effective partnerships with telecom operators
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15.00 | Finance and Investment in Next Generation Networks
- Investing in the speed and scale of network migration
- Financial implications of the shift to NGN’s
- Obtaining the funding for increased Capex
- Key challenges and solutions for telco operators in raising capital
- The leverage finance boom – stretching the model to its limits
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15.30 | One to One Business meetings
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16.10 | Coffee
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| MARKET LIBERALISATION |
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16.40 | The Three-legged Stool Approach to Regulation– Lessons from a New Entrant
- Why policy and regulatory issues are important to society, government and you!
- The challenges
- Our African Experience – How we are supporting a new market entrant. Our pragmatic approach to developing regulatory strategies
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17.10 | Panel session: deregulation and liberalisation in the Middle East
- Evolving from state monopolies to a more competitive and complex market place
- Facilities based versus service based competition
- Analysing the challenges of convergence to regulation
- Assessing the impact of liberalisation on operator growth levels
- Future challenges in market deregulation - gauging the incumbent’s significant market power
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| | Samir Satchu , General Counsel & Head of Government Affairs, , Roshan Emin Sadik Aydin, Senior Representative, State Planning Organisation, Prime Ministry of Turkey
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17.30 | Close of day one
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Day two - 20th November 2007
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BROADBAND ACCESS TECHNOLOGY |
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09.10 | Keynote: delivering comprehensive broadband services
- Analysing the emergence of IPTV and tripleplay in the Middle East
- Building incremental value through the launch of a robust package of broadband services
- Grabbing a larger share of the retail market
- Effective pricing for differentiated services over broadband
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09.40 | Keynote: analysing the potential of content based services in the Middle East
- Meeting the needs of residential users – what type of content do customers want?
- Developing winning partnerships in order to deliver a top quality service
- What do rights holders expect of IPTV services?
- Will the delivery impact what kind of content is delivered?
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| | Ahmed Nassef, Vice Presisdent, Makoob Group and General Manger, Maktoob.com
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10.10 | Making broadband into a profitable channel
- Dream or reality? - a flexible IP-enabled infrastructure with seamless operations to provide IPTV, Video, Voice, games and more
- How to provide a base service with which to build enhanced services for value add and increased ARPU
- Scalability, reliability, security and speed
- Ensuring integrated broadband services across the organisation
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10.40 | Coffee
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| EXPLOITING CONVERGED ACCESS NETWORKS |
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11.20 | Panel session: managing next generation networks – delivering service assurance for new IP services
- Running all services over an IP network – what such a strategy means for your business
- Satisfying customer needs on an end to end basis – ensuring QoS and reliability
- OSS support for your next-generation IP network
- Providing triple play with a Quality of Service guarantee
- Leveraging the combined platforms, architectures and skills to effectively deliver content based services
- Assessing the role of NGN in a converged environment
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| CAPITALISING ON NEW 3G SERVICES |
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11.50 | Recognising responsibility to society
- A unique idea for corporate social responsibility
- Compassionate nature of mobile operator
- Impromptu Nawras Goodwill Journey
- Actions that inspire
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12.20 | Panel session: balancing the promise and reality of mobile data services
- Assessing the future of mobile data services - meeting the demand for ‘anywhere connectivity’
- The emergence of data services as a viable, robust revenue stream
- Identifying the impact of 3G roll out - growing mobile data service usage levels
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| | Atte Miettinen, Chief Strategy & Business Development Officer, Friendi Mobile
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| CAPITALISING ON WiMAX – CONVERGING WIRELESS & BROADBAND SERVICES |
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13.00 | Lunch
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14.30 | Enabling successfully deployment of a WiMAX network
- Combating the challenges to successfully implementing a WIMAX rollout
- Assessing the MENA demand for WiMAX networks – is there a market requirement for wireless data services?
- Fitting into the competitive landscape – the place of WiMAX for carriers, mobile operators and ISPs
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15.00 | Panel session: differentiating your offer and building an attractive WiMAX service
- IS WiMAX a viable solution for network access in the MENA region?
- Assessing which customer segments benefit from the rollout of WiMAX services – facilitating consumer and enterprise services
- Successfully integrating WiMAX into the broadband mix
- Enabling existing services to thrive in a WiMAX environment
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15.40 | Coffee
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| BUILDING VoIP SUCCESS |
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16.20 | Strategies for succeeding in an increasingly competitive marketplace
- Assessing the impact of VoIP on traditional fixed-line and mobile business models in the Middle East and North Africa region
- How will incumbent operators respond to the VoIP threat in order to protect core revenues?
- Developing an effective pricing model for VoIP services; making money whilst still delivering cost savings to your customers
- The incorporation of IP telephony into your offering; point of differentiation or an essential service in a liberalising telecoms environment?
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16.50 | Ensuring that your network can support VoIP and other future IP services
- Running all services over an IP network – what such a strategy means for your business
- Reducing CAPEX and OPEX through building out next generation networks
- Forming successful migration strategies that protect your legacy investments whilst delivering the benefits of next gen networks
- Guaranteeing the long-term success of your VoIP service by deploying effective billing, operations and technical support
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17.20 | Close of conference
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Executive briefing day - 21st November 2007
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09.10 | Keynote presentation: growth strategies for diversified markets and customers
- Maintaining a competitive edge without NGN upgrades
- Developing vs. maturing markets
- Consumers vs. enterprise
- Evolving to meet global requirements: helping extend the footprint of enterprise customers
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09.50 | The role of VoIP in the enterprise world – unifying communications, processes and services
- Difference of needs – enterprise segment versus consumer segment
- Enterprises need unified communications – need to evolve VoIP into the larger context
- Dimensions of VoIP ROI in the enterprise segment of the market
- Understanding and meeting the enterprise’s mobility requirements
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10.30 | Coffee
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11.10 | Panel: providing managed services to enterprise clients
- Delivering bespoke applications to the enterprise client
- Creating the 'invisible' network partner to complement your customers network
- Rolling-out technical solutions based on their commercial viability
IP VPN market: where is growth to be found?
- The impact of wireless solutions in deliver high bandwidth secure applications
- Using IP to attract enterprise clients through passing on cost-savings message
- Promoting QoS and security within an IP controlled environment
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| | Arif Malik, Head of Revenue Assurance, Fraud Management & Business Intelligence, Warid Telecom
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11.50 | Becoming a leader in the corporate telecom services market
- Enabling next-gen technologies like VoIP for global connectivity
- Developing voice, data, Internet and network access services for enterprise customers
- Providing complete global communication services - offering high quality and
value added services at a price advantage
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12.30 | Lunch
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14.00 | Building an unrivalled mobility service portfolio
- Assessing the demand for enhanced mobility solutions – providing enterprises with creative communications tools
- Enhancing employee productivity and enabling business transformation
- Launching services tailored to the multiple information and communication needs of businesses
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14.40 | Adopting strategies to transform into integrated information service providers
- Investigating ICT service growth strategies for telecom operators
- Building a healthy ICT value chain successfully.
- Evaluating the demands of ICT services on business process re-engineering.
- Discussing ICT operation management and maintenance models.
- Security policies for ICT services
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15.20 | Close of briefing day
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Pre-conference Workshop - 18th November 2007
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| Topics to be discussed |
- RF design best practices
- Deployment best practices
- Performance and optimisation best practices
- Backhaul planning best practices
- Backhaul Integration Best Practices
- Quality of experience
- KPI best practices
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Ross Cormack
