Best Customer Experience

This category will recognize those carriers that have consistently delivered an outstanding customer experience.  This category is open to campaigns in any type of media. The entry may focus on continued success and investment in your customer care programme or a service innovation which has been introduced as part of this since June 06.

You may submit supporting material in printed format, CD Rom and DVD

Entries should focus on:

• The rationale behind your customer experience methodology
• The business objective behind the campaign
• Why did you launch your customer care programme and how is it different?
• Proof of success - metrics and validating improved customer satisfaction levels
• How will you continue to develop you programme over the next 3 years?

» Click here to enter