Post Event Workshops

Workshop C: Friday 8 June 2007

How to improve the emotional intelligence of your support function

Sue Langley, Principal, Emotional Intelligence Worldwide Sue has worked with many public and private organisations, her role sees her travel to Asia, Africa, Europe and America, delivering emotional intelligence and leadership development programmes designed to inspire individuals, teams and organisations to achieve their own level of excellence.

8.30 Workshop registration and morning coffee
9.00 Workshop commences

You will walk away with the knowledge of:

• The fundamental approaches to emotional intelligence
• Understanding how emotional intelligence will impact your help desk
• The basics of emotional intelligence
• Value of emotional intelligence to your help desk

5.00 Workshop concludes

Workshop D: Friday 8 June 2007

BEST Survival System for IT and Help Desk teams

Janelle Nisbet, Managing Director, Progress Training Janelle Nisbet has a background in managing and leading teams in three highly competitive industries. Her corporate experience includes nine years in the fast paced, ever changing contact centre industry where Janelle and her teams were recognised with 10 industry awards for excellence. Janelle specialises in the areas of coaching, creating and leading high performing teams.

8.30 Workshop registration and morning coffee
9.00 Workshop commences

Burnout, low morale, high staff turnover, absenteeism – naturally occurring nasties that can strike even the best managed IT and Help Desk teams and cause havoc to both performance and the bottom line.
Stress is a fact of life for most highly professional teams. It can’t be avoided, as long as we are breathing! But it can be managed, to a place of wellbeing and productivity.

• Build a good working environment
• Ensure you take good care of yourself
• See stress as a useful change motivator
• Take responsibility for creating what you want!

The BEST Survival System a different approach, based on our cumulative years in management and post-graduate research in Social Ecology.

• The IT and Help Desk working environment
• Conditions that lead to stresst
• Stress and performance
• Strategies and skills for personal stress management

5.00 Workshop concludes


Workshop E: Friday 8 June 2007

7 Powerful Insights to Maximise Team Performance

Brad Cork, Former IS Manager, Graincorp People Expert, Improving People Since the early 1990’s, Brad has aligned people with their passion and dreams. This provides business owners with a highly engaged staff or team, efficiencies in their business systems / culture plus overall increased business profitability. Staff and teams who are aligned with their passion within a business are highly productive people......the best investment one can make in their business.

8.30 Workshop registration and morning coffee
9.00 Workshop commences

You will walk away with:

• An action plan to help you maximise team performance
• An understanding of:
  – The role of the manager in team performance
  – How to create a customer service culture in your team
  – How to help ensure SAFE relating styles in the workplace
  – How you can help your staff excel
  – How to maximise your use of time
• Self-managed team concepts
• Aligning your people with their passion
• Fostering innovation for improved results

5.00 Workshop concludes