About the Conference

The PacRim Help Desk and Support Services Conference is the place where senior executives converge to discuss, learn from and network with leaders who manage the front line of service delivery management.

This definitive case-study driven conference will be interactive, fresh and practical.  Both strategy and real-world experience will provide the ideal content for leaders in the service management community looking for change or to improve their business’s success.

Delegates will have the option of choosing from three dedicated streams reflecting the most important industry challenges.

• On the strategic level, the Executive Zone looks at the major issues facing senior level managers-with a focus on strategies, forecasts and current industry trends
• The People Zone addresses the many issues involved in successful service desk/ help desk management-including people, change management, career advancement, skill development and many more
• The Technology Zone tackles the most essential issues in service desk/ help desk practice and implementation dealing with support tool selection, release management, moving to a full service desk, knowledge centred support and many others
  

PacRim 2007— Take part in an event that has so much to offer

The PacRim Help Desk and Support Services event will provide you with real value, including three days of interactive panel discussions, innovative networking opportunities, with experts debating some of the hottest issues influencing you today.  There are plenty of opportunities to get all the answers you need from real experts and practitioners.  No other conference allows you to customise over 75% of your conference content.

The conference case studies and panel discussions address some of the most crucial concerns such as how to align the service desk to business objectives, negotiating and managing SLAs, attracting, motivating and retaining staff, change management, people management and process management.

Click here to register today