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CIO Breakfast Briefing
Unleashing the voice of the customer
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Hear Phil Verghis, President, The Verghis Group Author, The Ultimate Customer Support Executive and other leading CIO's at this invitation only Breakfast on Thursday 7 June 2007.
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Learn about:
- Leading your team to becoming the ultimate customer support executive
- Being an executive advocate for your organisation at the management table
- Positioning yourself and your organisation for success
Support executives are responsible for leading the internal organisations that acquire and retain the customers that keep companies profitable. Yet in many companies, these professionals struggle to earn a seat at the decision-making table – and affect company strategy once they get there. In this session, you’ll get an executive’s perspective on how to challenge and interact with your team to bring the service and support function into its proper place in the business hierarchy.
In addition to serving clients internationally, Phil is the author of The Ultimate Customer Support Executive, a groundbreaking book cited by the Association of Support Professionals as “by far the most intelligent book on managing support organizations...” and positively reviewed by many media outlets including Harvard Business School’s Working Knowledge magazine. Among his numerous industry accolades, Phil is the only two-time winner of the Service 25 award, presented to those who have made a significant impact in the field of service and support. He was also named a Leader and Legend of the support industry. A highly sought after speaker and consultant, Phil has spoken before thousands of people in five continents.
When: Thursday 7 June 2007 at 9.00am (By invitation only)
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