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Speakers 
 Dr. Martin Atkins,
China Program Manager (Dalian),
BP, China
Martin is Programme Manager and Research Director for BP’s activities in Dalian, China and is currently engaged in establishing a new laboratory for clean energy technologies with the Dalian Institute of Chemical Physics (DICP). Martin has worked in Dalian for the last two years. DICP is a research institute comprising ca 1800 personnel.
The technology development activity with DICP was started at the end of 2001 and has grown in stature and depth. BP has adopted the “open model” of collaboration and with DICP has developed protocols to handle IP, technology transfer and exploitation. This will equip the partnership with the vehicle for effective commercialisation of technology in and outside of China.
Prior to taking up the post in China, Martin worked on many multi-partner joint venture activities for BP in the field of process innovation and catalyst discovery. He managed three major European initiatives in the period 1985-1999.
He joined BP in 1980 with a background in mechanistic chemistry (Professor Bernard Golding) and scale-up of photochemical synthesis activities. Martin worked in the New Technology Division within BP’s Corporate Research Centre at Sunbury as a pilot plant technologist before moving into technology development and managing many of BP’s earlier university links and programmes in the field of catalysis and process innovation.
He has over 50 patents and publications in BP.
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 Vasant Bennett,
Vice President, Engineering Services,
Barry-Wehmiller, USA
Vasant Bennett is the President and Managing Partner of Barry-Wehmiller International Resources (BWIR), a member of the consulting group of Barry-Wehmiller Companies, Inc. With a career spanning more than 20 years, Vasant was a pioneer in the introduction and execution of offshore outsourcing strategies for multiple manufacturing companies. At Barry-Wehmiller, he has played a key leadership role in the strategic positioning of the offshore model as a tool for enhancing the competitive position of the company’s 11 business divisions. Vasant helped set the strategic direction for Information Technology across the organization and launched a program to market IT and Engineering services to third-party customers worldwide. His prior experience includes working as an Assistant Professor of Information Systems at the University of Wisconsin-Superior and as a Business Systems Analyst for Marquip, Inc. Vasant holds an MBA from Tennessee Technological University and a B.S. in Mechanical Engineering from Annamalai University in India.
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 Peter Brudenall,
Partner, Technology and Outsourcing,
Simmons & Simmons, UK
Peter joined Simmons & Simmons in 2001 and has been a partner since 2004.
Peter is a dual (UK and Australia) qualified lawyer and a specialist outsourcing advisor having worked on some of the largest outsourcing transactions in the UK in recent years. In addition, Peter advises on all areas of Information Technology Law including IT security, systems integration, licensing of intellectual property, data protection and e-commerce issues. He is experienced in advising a range of major Indian IT service providers on their involvement in UK and European projects, including Wipro, TCS and HCL.
Peter is the editor and co-author of Technology and Offshore Outsourcing Strategies published by Palgrave Macmillan, June 2005, and is a frequent speaker on technology and outsourcing law issues.
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 John Burns,
CIO, Asia Pacific,
Credit-Suisse, Hong Kong
John Burns is a Managing Director of Credit Suisse and Asia Pacific Head of Information Technology, based in Hong Kong. Prior to this he held positions in front-office development in both London and Hong Kong, where he first arrived in 2000 as regional head of Equity IT.
Mr Burns joined Credit Suisse from BZW when it was acquired in 1997. At BZW, he was a director in Equity Technology, responsible for technical architecture and client-facing technology. Prior to that he had worked for a consultancy firm, providing business analysis, data management and IT strategy services to a range of clients including investment banks, utilities and UK government departments. He started his career in IT in local government, joining the Greater London Council as a trainee in 1982.
Mr Burns holds a BA in Economic and Social History from the University of Sheffield and an MSc in Operational Research from the University of Strathclyde.
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 Tim Carr,
Senior Vice President,
Alcoa, USA
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 Sumeet Chander,
China Country Manager,
Evalueserve, China
Sumeet is the Country Manager for Evalueserve China and is based in Shanghai. He has been working with Evalueserve since early 2001 and used to manage a Business Research division in India before moving to China in 2005. He has led numerous studies in different sectors including Global Sourcing, Telecom and IT.
Prior to joining EVS, Sumeet was instrumental in setting up and managing the Indian operations of Trans Indus, a UK based services company. He worked with Trans Indus for four years in the area of Sales and Operations. Sumeet has an MBA from Indian Institute of Management, Ahmedabad.
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 Edwin Chow,
Country Manager Philippines Shared Service Centre,
Lawson, The Philippines
Responsible for building up the Manila based shared service group in order to do the following:
• Take ownership of the majority of the suite of ERP
products. Eventually, all new product releases,
enhancement requests and maintenance of the full
suite will be PSSC’s responsibility
• Provide Professional Services to Lawsons’ Customers
worldwide in the areas of Business Consulting,
Application and Technical Services and Application
Management Services.
• Provide HR and Finance services to Lawson Offices
worldwide.
• Provide follow the sun support for infrastructure for
Lawson offices workdwide
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 Jerry Christoforo,
CTO,
State Street, China
Albert "Jerry" Cristoforo is executive vice president and chief technology officer. He is head of enterprise information services and global markets technology services, overseeing all aspects of online information technology at State Street in support of Investor Services and Global Markets. He is also responsible for the office of architecture, corporate information security and data management services.
Mr. Cristoforo has been the driving force behind a number of systems development initiatives aimed at the re-architecture of State Street's information delivery infrastructure and the build-out of Global Markets' electronic execution strategy on Global Link. Additionally, he is Chairman of State Street Hangzhou Software Technology Company where he pioneered State Street's partnership with Zhejiang University's Research and Development Technology Center, which has grown to more than 350 staff members working exclusively on State Street software products.
Mr. Cristoforo joined State Street in 1994 from Image Business Systems, where he held the position of chief technology officer. He has also led Mutual Fund Technology Services where he drove the development of NAV Alert, an industry-leading product that provides instantaneous access to key fund data in order to automate the validation and reconciliation process when computing a fund’s net asset value (NAV).
Mr. Cristoforo is a senior computer/securities industry executive with in-depth technology and management experience in advanced distributed systems architecture, product development, workflow re-engineering, large-scale systems integration, and project management. He holds a Bachelor of Arts degree in mathematics from Northeastern University and has served as Master Lecturer in the computer science department of Boston University.
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 Bob Daigle,
Vice President, Business Development,
Nova Scotia Business Inc.
As Vice-President of Business Development, Robert (Bob) Daigle brings more than a decade of international business experience to Nova Scotia Business Inc. A veteran in senior sales and business development, Bob leads a team of seasoned professionals who work to attract businesses and bring investment opportunities to Nova Scotia.
Before he became a part of the NSBI team, Bob built and managed sales teams and channels as well as stakeholder management. A constant theme throughout Bob’s career has been his ability to think strategically while achieving distinctive results. Bob brings a wealth of experience to the position, having developed new markets throughout North and South American and Europe. His private sector experience covers a wide array of industries, including information technology, oil and gas, electronics and industrial equipment. Bob’s success in management and strategic skills strengthen his role as the Vice-President of Business Development. Bob earned his Bachelor of Commerce and Marketing from Saint Mary’s University in Halifax, Nova Scotia. Currently, Bob lives in Halifax with his wife, Andrea and his daughter, Jordan.
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Jean Dominique Ieraci,
Senior Trade Commissioner,
Canadian High Commission
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Simon Galpin,
Associate Director General of Investment Promotion,
Invest HK
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 Edgardo Garcia,
Commercial Counselor,
Philippines High Commission
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Shekhar Gupta,
Head of Business Transformation and Strategy,
Deutsche Bank, UK
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 Ashish Gupta,
COO,
Evalueserve, Singapore
Ashish is the COO and Country Head (India) of Evalueserve (EVS). Prior to joining EVS, he was the founder and CEO of Ties2Family.com, a community building portal that provided various services to Indians in India and overseas. At Ties2Family, Ashish was responsible for garnering 100,000 customers, and taking the employee strength to 25.
Before starting Ties2Family, Ashish was an Engagement Manager and spent about five years with McKinsey & Co. in Delhi. While at McKinsey, he worked with Clients in India, the US, Europe and China, and was also a core member of the Firm's e-Commerce Practice. Ashish received his MBA from The Carnegie Mellon University and a B.Tech. in Mechanical Engineering from the Indian Institute of Technology, Delhi.
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 Robert Haber,
Managing Director, Vice Chairman, Asia Ex. Japan,
Barclays Global Investors, USA
Bob serves as the Vice Chairman of Asia ex-Japan. In his role as Vice Chairman, Bob advises on strategic direction for the region, supports Asia Ex-Japan and Japan's interactions with BGI San Francisco and represents senior management with the region's regulators, exchanges and key clients. Formerly Bob served as Regional CEO of Asia ex-Japan, managing the day to day operation of BGI’s business in Asia outside of Japan. In this role, he took the direct reports of BGI’s offices based in Hong Kong and Singapore. Bob joined BGI in 1984 as marketing administrator and has served in numerous client service and business development roles in the US. Bob has also managed the Account Services and Transition Management Groups, processing clients' investment instructions and coordinating client asset transfers. Bob joined Wells Fargo Bank's consumer credit division in 1978 before moving to BGI. He received a bachelor's degree in finance from the University of Southern California. Bob is also as a Director on the Board of the Pacific Pension Institute, serving on the program committee.
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His Excellency Dr. Subrahmanyam Jaishankar,
High Commissioner,
Indian High Commission
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 Arun Jethmalani,
CEO,
ValueNotes, India
Arun Jethmalani is the Managing Director of ValueNotes Database (www.valuenotes.biz), which specializes in the management of business information, research and intelligence.
Arun has been instrumental in making ValueNotes a pioneer in remote (offshore) delivery of business research services. ValueNotes works with customers in the US, UK, continental Europe, India, Australia, Hong Kong and Singapore; and has built local language and primary intelligence capability across the Asian region. ValueNotes today has specialized teams for telecommunications, IT, insurance & financial services, healthcare, media & the Internet; and a separate practice dedicated to “outsourcing”.
The “ValueNotes’ Outsourcing Practice” is now one of the leading providers of analyst research on the outsourcing space, with a number of widely quoted publications to their credit. Their research is purchased by decision makers in buyer organizations, leading BPOs, and consulting firms; from across the world.
ValueNotes (www.valuenotes.com) is also the leading online aggregator of business and financial research in India, and among the most popular financial web sites in India.
Prior to ValueNotes, Arun ran an equity research and advisory service, evaluating investment opportunities for a variety of clients. He also worked closely with several technology start-ups in an advisory role. This was preceded by a stint in management consulting, where Arun worked with some of India’s largest corporations in devising market entry strategies, project financing, and feasibility analysis. His 20-year working career spans IT services outsourcing, management consulting, market research, equity research, competitive intelligence and web publishing.
Apart from consulting and research, he has a keen interest in the media, and has been extensively published in leading magazines and newspapers, both online and offline. His weekly investment column, called 'Value for Money', published in the Sunday Economic Times, ran for almost ten years.
Arun has been a regular speaker at technology, Internet, finance and outsourcing events; as well as local colleges and educational institutions. He has lectured at the Symbiosis Centre for Management and HRD.
He is on the board of two American-owned captive BPOs in India; as well as two technology start-ups. He is a member of the board of Ummeed Child Development Centre, a non-profit organization focused on providing quality care to children with developmental disabilities.
Arun holds a B.Tech. from IIT, Bombay and an MS from Duke University, NC, USA.
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 Deena Lawrence,
Partner,
Meritus
Deena Lawrence is a Partner at Meritus and based in Singapore. Her current responsibilities are globally focused and include Sales & Marketing as well as Client Interactions across the following industry verticals: Bank & Finance, CPG, Retail and Telecom.
Deena has 15 years’ experience building and managing business in the Asia Pacific region, has lived in Japan, Malaysia, Singapore and N. America and done business in every country in the region, including parts of the Middle East.
Before joining Meritus in January of 2007, Deena spent 2 years in Singapore working on projects for various companies and across industries and concerns, as a consultant primarily in the areas of strategic marketing and business development. In addition to other challenges and achievements, she structured wholesale and retail distribution across 4 markets (Philippines, S. Korea, UAE & Thailand); revised field and corporate marketing including a CRM function for an NTT DoCoMo owned broadband company and worked with an in-store media and marketing company to structure B2B and B2C Business Development and Marketing.
As a professional, Deena enjoys the challenges of building a business and producing results, with particular regard to Business Development and Marketing. While with Daymon Worldwide, Inc., the largest Private Brand Sales and Marketing company in the world, Deena had an opportunity to once again work with the retail industry on projects as well as within the region building business opportunities for Daymon Worldwide, Inc. Working with wholesale and retail distribution as well as the supply and consumer marketing strategies is an area of great interest for Deena, begun when she owned her own coporate catering business in Japan in the 90’s and continued through her work with retail clientele in her KPMG LLP portfolio. Deena’s career began as an entrepreneur when she built and managed her own corporate catering business in Japan until its sale in 1997.
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 Rafael Llave,
Executive Director,
Baker Mckenzie Global Services, The Philippines
In coordination with the various Resource Managers from all over, Rafael leads the overall country operation of the Baker and McKenzie shared services center based in Manila. The office handles document processing, IT support, finance, billing, creative services and research for the entire Firm’s 70 law offices in 40 countries
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Clarence Lobo,
Founder,
PSSIndia
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 Mitch Locsin,
Managing Director,
Business Processing Association Philippines
Mitch Locsin’s field of expertise ranges from business management, to information technology, to political affairs.
He earned his degree in Bachelor of Science in Business Administration (Management) from the College of Notre Dame in Belmont, California, and is currently enrolled at the Ateneo School of Government, where he is taking up his degree in Masters in Public Management.
Before being appointed as the Executive Director of the Business Processing Association of the Philippines (BPA/P) the umbrella association for the Philippine ITES-BPO Industry, he worked as Consultant for Political Affairs in-charge of NCR and the BPO-ITES industry in the Office of Senator Mar Roxas from for a year. He served as team leader for Senator Roxas’s special projects such as jobs generation events, and he was also in-charge of the Senator’s IT projects and IT-enabled service industry activities.
His experiences as General Manager of the Potenciano Aniceta Larrazabal Corp., in Ormoc City for 2 years, Executive Assistant to the General Manager at Apple Computer, Inc. Manufacturing Division in Fremont, California, for 4 years, and General Manager of Progressive Promotions, a Contact Center/Telemarketing Firm in California that did time share resorts in Lake Tahoe for 2 years, further augmented his knowledge of the corporate world.
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 Stephen Lund,
President & CEO,
Nova Scotia Business Inc., Canada
Stephen is a 20-year veteran of the financial industry and brings a broad and professional outlook to Nova Scotia Business Inc. As President & CEO, he leads a group of accomplished, business-focused employees who work to strengthen Nova Scotia’s economy through business growth.
Before he joined the NSBI team, Stephen was Vice-President of Working Ventures Canadian Fund, Canada’s largest national venture capital firm, where he led investing activities for the fund in Atlantic Canada. His work experience includes running an offshore mutual fund administration company, a lease financing company and several years in corporate commercial banking.
He is a graduate of St. Francis Xavier University and Queen’s University and has also completed a number of executive courses at Queen’s and Harvard. He is on the Board at the IWK Health Centre, Neptune Theatre, and a number of business associations. He and his wife, Sandy, and sons, Connor and Shaun, are active members of the arts and cultural community in Halifax as well as avid sports participants.
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 Maria Mandler,
Global Head of Shared Service Centres,
Citibank, Hong Kong
Maria Mandler is Regional Shared Service Centers Head for Citigroup Global Transaction Services in Asia. Based in Hong Kong, she is responsible for leading product management and solutions development for Shared Service Centers across Asia Pacific.
Maria brings over twenty years of experience in cash and treasury management at Citigroup. In addition to Hong Kong, she has worked in Chicago, New York and London.
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 Mark Payne,
Global Strategy Leader,
Honeywell, UK
Mark has worked for Honeywell since 1999. Initially he was responsible for establishing their UK Financial Shared Service Center of 150 employees. He then added European responsibility to this role and managed various projects that off-shored European Finance operations into centers in Mexico, India and China.
In 2005 Mark integrated Novar’s Shared Services and Corporate Finance activities following Honeywell’s $1bn acquisition of Novar plc. In 2006 he was responsible for developing and overseeing the implementation of Honeywell's Travel & Expense Strategy and policies. This included rolling out Amex cards and web-based T&E software to over 50,000 users, with a central audit team based in Bangalore. He is currently developing the Global Finance infrastructure that will be required for Honeywell’s transition of some of its accounting processes to Genpact in India and China.
Mark is a Chartered Management Accountant with a BSc Honors degree in Accountancy and Statistics. Prior to working for Honeywell he worked for GEC Alstom, British Aerospace and ICI in various Controllership roles. He is married with 3 children and is based near London, UK.
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 Jean-Francios Poisson,
Principal Director - Outsourcing and Business Development,
Bell Canada
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 Prithvijit Roy,
Vice President - Decision Support and Analytics Services,
HP Global e: Business Operations Pvt. Ltd, India
Prithvijit heads Decision Support and Analytics Services (DSAS) at HP Services. In 2005, he was mandated to set up a Decision Support & Analytics services business for HP. Since then, Prithivjit has overseen the growth of HP's DSAS business to transform it into one of the largest and fastest growing players in the KPO industry. DSAS today comprises of a group of highly qualified professionals who work in DSAS Center of Excellence with specialization in Modeling and Optimization, Primary Research, Performance Analyses, Business Research, and Creative and Content Media Services. The domains DSAS is involved in is Sales & Marketing, Finance & Risk Management and Supply Chain Management.
Prior to joining HP, Prithvijit spent six years at GE Capital International Services (GECIS) – Analytics Division, where he was involved in a wide range of roles from services delivery to business development and marketing. During his tenure at GE, Prithivijit was part of a leadership team that was instrumental in building the first Analytics Services/ Outsourced Center in India. Prithvijit began his career as a consultant with National Institute of Public Finance and Policy (NIPFP), and subsequently moved to Tata Energy Research Institute (TERI), New Delhi. He is a member of the Advisory Board of Master of Science in Market Research at the University of Texas at Arlington.
Prithvijit's contributions to the Analytics industry in India have led him to become a key proponent of its growth.
He has been involved in all facets of an Analytics service business - from building growth and marketing plans, doing sales and business development to hiring and training people in Analytic tools, and managing global teams. His exposure in Analytics has been across various products lines like Banking, Credit Cards, Insurance, Healthcare, High-Tech, Consumer Packaged Goods etc., and across industry verticals.
Prithvijit is an Economics graduate from St. Xavier’s College in Kolkata, and a Masters in Quantitative Economics from Indian Statistical Institute in New Delhi and Kolkata in 1998.
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 Daniel Sadhu,
Director of Sales, Asia Pacific,
Evalueserve, Singapore
Daniel is based in Singapore and serves as the Asia-Pacific Sales Director. He manages a number of engagements for investment banks, hedge funds, private equity, fund of funds and large corporates.
From 1993 to 2001, Daniel worked for the global environmental engineering consulting firm Montgomery Watson Harza in the UK, Hong Kong and Singapore. His responsibilities included business development, regional Client account management and project management for Fortune 500 and large European organisations – chemical, industrial, automotive, semiconductor, FMCG, financial institutions and law firms. Daniel has undertaken project work for various Clients across Europe, North Asia, South-East Asia, India and Australia.
Daniel is a Chartered Chemist with a degree in Chemistry from Nottingham Trent University, UK, and a Masters degree in Environmental Pollution Control from Leeds University, UK. He received his MBA from Henley Management College, UK.
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 Sanjay Singh,
President and Country Manager,
HP BPO, India
Sanjay Singh is the President & Country Manager of HP BPO in India. His responsibilities include delivery and business development for the BPO business in India, with all the BPO delivery centers in India reporting to him.
Prior to taking on this role, Sanjay was Director, Strategy and Business Operations for the BPO Organization, which included HP’s Shared Services footprint.
Sanjay has also worked at Accenture where he was an Engagement Manager in their Strategy group. He led and managed projects related to new market entry, operational effectiveness, and supply chain rationalization in a number of industries, including Technology, and Manufacturing. Sanjay has also worked for IBM Corporation and United Parcel Service.
He is acknowledged as an expert in the Shared Services domain and has been a frequent speaker at Shared Services & Outsourcing conferences, including speaking engagements at Stanford University, MIT and IPQC.
Sanjay holds an MBA from Harvard Business School, and a Masters in Industrial Engineering and Operations Research from the University of Texas at Austin.
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 Stephen Tame,
CIO,
Jetstar Airways, Australia
Steve has the responsibility for the delivery of Jetstar technologies and innovation to support the rapidly changing and evolving Jetstar business.
An experienced member of the IT business community with 28 Years in IT, delivering business systems solutions and management across a number industry sectors and geographies.
Steve focuses his management and leadership skills in challenging the conventional thinking, to deliver greater business services and opportunities whilst minimising the costs of operation.
Prior to Joining Jetstar Steve was a director of professional services and has demonstrated a successful track record of achievement in building dynamic and effective IT business teams focused on services and delivery.
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 Kevin Taylor,
COO, Asia Pacific,
BT, Hong Kong
Kevin was appointed Chief Operating Officer in Asia Pacific for BT Asia Pacific in September 2006. Besides the overall responsibility for all sales activities in the region, Kevin also has responsibilities for directing the Sales, Business Management, Customer Service & Network Operations teams as well as managing BT’s relationships with key customers at a CEO level.
Kevin initially joined BT as vice president, Global Solutions in December 2003. His responsibilities included delivering and managing BT’s products, services and solutions, including IP infrastructure/WAN, Mobility, CRM, Conferencing, Security and Outsourcing throughout the Asia Pacific region.
The Global Solutions business closed and delivered £7 billion worth of business in the 12 months up to 2005, and Kevin has been one of the key contributors behind BT’s transformation to a network-centric outsourcing and services business.
Kevin brings to BT in Asia Pacific a wealth of experience gained through years of building businesses, and has been the architect behind many outsourcing deals.
In the early years of his career, he worked with Data Sciences (part of IBM), CFM (part of ICL), and later with the Capita Group. In each of these roles, managing and securing large outsourcing projects was a major component of his responsibilities.
Kevin also spent six years with global consulting company, James Martin & Co. in a variety of roles, including president and COO International for Europe and Asia Pacific, as global head of sales, and as head of offshore development
Kevin is based in Hong Kong.
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 Joseph Teo,
Vice President, Head of Planning and Governance,
Singapore Exchange
Joseph Teo is currently the Vice President and Function Head of Planning and Governance within the Technology Group at the Singapore Exchange. His current portfolio includes IT Planning, Vendor Governance and Quality Assurance for Technology. He has most recently directed the outsourcing of the Exchange’s Data Centre and IT infrastructure operations.
He was most recently Vice President and Head of Operations Planning at United Overseas Bank. At UOB, he was responsible for the business and financial planning for back-office operations, management information, risk reporting, and productivity improvements. He has led initiatives to secure ISO 9001:2000 certifications, and the Singapore Quality Class award for UOB Operations. Joseph was also played a key role in setting up a joint-venture and outsourcing back-office business processes for funds administration and distribution.
Prior to joining UOB, Joseph held a position as Assistant Director at the Monetary Authority of Singapore (MAS) where he worked on the integration between the stock and futures exchanges in Singapore to form the Singapore Exchange and on the development of a policy framework for regulating electronic financial services.
He spent the early part of his career in information technology, technology management and process re-engineering for various public sector organisations in Singapore. These included the High and Subordinate Courts, and the Central Narcotics Bureau, and the National Registration Department.
Joseph graduated with High Honors in Computer Science from the University of California at Berkeley. He holds a Master of Science Degree from the University of Illinois at Urbana-Champaign, and graduated from the MBA programme at Nanyang Technological University in 1996.
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 Noel Thomas,
Head of Global BPO Services,
ING Group, The Netherlands
Noel is responsible for ING Global BPO Services, working with Corporate Operations & Information Services, a Group-level unit reporting to the ING Executive Board. In this position, he has shaped the BPO agenda and is a Director of ING BPO Services India. Noel joined ING Australia in 1996, initially negotiated the outsourcing of infrastructure and then in 1999 moved within ING to Amsterdam to take up responsibility for ING IT Strategy. In that role, he has shaped the functional IT agenda and its alignment with the business as ING moves from a decentralized to a ‘line of business’ approach.
Noel has focused on the financial services industry – the banks and insurance companies, plus the service providers to the financial services industry - working internationally with a number of organizations. He has gained broad experience in this arena over the past 15 years, including operational management, outsourcing and service provision, management consulting, strategy, and organizational change initiatives. Noel was educated in New Zealand and Australia and holds a BSc(Hons) and MBA.
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 Balasubramanium Venkitachalam,
CEO,
Meritus, India
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 Rajnish Virmani,
CEO,
Aviva Global Services
Rajnish Virmani is Chief Executive Officer of Aviva Global Services which is the offshoring arm of the Aviva Group located in the Indian subcontinent across five cities in two countries.
He joined the Aviva Group in December 2004 and was based in the UK gaining domain expertise in the insurance business, before taking charge as the CEO of AGS in September 2005.
As CEO of AGS, Rajnish brings over 24 years of industry experience to the table. His key responsibilities are to strategise and implement the offshoring initiative for Norwich Union, UK and the other Aviva businesses across the world while driving stringent performance norms to ensure that the benefits of offshoring are ploughed back to the UK. He has been successful in leading the first-ever BOT project in the BPO industry worldwide which has allowed Aviva to quickly set up a strong offshoring base in the Indian subcontinent.
Rajnish is an engineer with a management degree from Delhi University. He started his career with TATA Consultancy Services [TCS] as an IT consultant. During his six-year stint with TCS he was also based in the UK for three years. He then joined American Express [AmEx] and his 16-year association with them saw him in a variety of customer service and technology roles. He spent three years in the US during this time, based at the AmEx headquarters. In his 16 years with AmEx he has gained over 10 years of offshoring / BPO experience.
He is a complete outdoor person and has represented his college in inter-university tournaments in over nine different sports. He is a keen golfer and plays badminton, tennis and cricket whenever he is able to find some time out from his busy work schedule.
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 George Wang,
Group Head of Chief Architecture Office, Asia, Singapore,
Reuters, Singapore
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 Lalit Wangikar,
Vice President,
Inductis, India
Lalit leads the India operations of Inductis. He is responsible for continuing to build Inductis’ offshore delivery capabilities. Lalit has advised some of Inductis’ key clients on issues like customer attrition management, revenue enhancement, technology spend optimization etc.
Prior to Inductis, Lalit has advised several large financial services, media and technology clients on various management issues. His primary areas of expertise are consumer risk management, sourcing and IT strategy. Some of his work includes pricing consumer debt, advising a global financial institution on IT infrastructure strategy and management of corporate IT functions.
Lalit holds a B.Tech in Civil Engineering from the Indian Institute of Technology (IIT), Mumbai and an MBA from the Indian Institute of Management (IIM), Ahmedabad. Previously, he worked as an engagement manager with Mitchell Madison Group and Deloitte Consulting. Prior to his MBA, he spent a couple of years as a Regional Manager of Industrial Sales for a medium sized Indian company.
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 Steve Way,
Consultant,
Mastercard International, Australia
Steve formed WAT Consulting in 1996, following some 23 years in the Queensland Government occupying senior positions in audit, financial management and project management (SAP R/3).
During 1994, Steve project sponsored the implementation of the Corporate Card product into the Department of Main Roads with the program gaining industry wide recognition for excellence --receiving a Corporate Services Excellence Award in 1995.
Since 1996, Steve has worked extensively throughout the Asia-Pacific region, working with and alongside issuer banks and their Corporate Clients with the objective of achieving maximum value from their commercial card programs.
Steve’s expertise in the optimal application of commercial card products within major corporate organisations resulted in the NatWest bank in London acquiring Steve’s services in providing professional training to their Commercial Card Sales and Implementation personnel.
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 Nigel Wells,
Head of Solution Delivery,
Wiley-Blackwell, UK
Nigel is Head of Solution Delivery for Wiley-Blackwell, a division of John Wiley & Sons publishing group, responsible for the delivery of enterprise wide online and business systems projects, managing the IT outsourcing program, and selecting and managing key technology suppliers. He has extensive experience as a senior IT professional; focusing on the delivery of organisational and IT change through the implementation of new and improved IT governance, strategies, systems and services.
The past five years have seen him focus on IT outsourcing, working with tier one IT service companies based in India and Singapore.
Nigel has held various senior IT positions within the Reed Elsevier Group, Unilever, Thorn EMI and the National Health Service.
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 John Willmott,
CEO,
Nelsonhall, UK
John is the founder and CEO of NelsonHall. John founded NelsonHall in November 1998 and has developed the company to its present position as the leading BPO analyst firm globally. The company’s capability is based on the provision of in-depth and evidence-based BPO research and analysis.
John focuses on the management of NelsonHall’s research, remaining actively involved in the delivery of client assignments. He, has personally covered the BPO market since 1992, and has led well in excess of 50 assessments of business process outsourcing.
John presents a quarterly web cast monitoring developments with the BPO industry worldwide.
John is a frequent speaker on BPO and assists organizations in understanding the true shape of the BPO market and the success factors involved in BPO from both buy-side and supply-side perspectives.
John has over 20 years’ experience in the services sector, principally in roles with strategic marketing responsibility. John previously held senior positions with suppliers and research agencies in both Europe and the U.S.
John holds a MA from Cambridge University and an MBA from Manchester Business School.
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 Jeffrey Wu,
CEO,
TwoFour Consulting, USA
Mr. Wu is the CEO of TwoFour Consulting, a leading trusted advisor to the most prestigious global financial services organizations. As a seasoned global executive, he has applied offshore R&D, operations and development in many countries. Mr. Wu’s past positions include VP of Product Development for ADP, CEO of Claritas LLC, VP of Product Strategy and Development at Mergent International, VP of Business Development at Computer Concepts (CCEE) and Director of Global Business Development at Thomson Financial (TOC). He has lectured and spoken extensively for organizations such as New York University, Business Week, CMP and Gartner Group. Mr. Wu graduated from the Wharton School of Finance in 1985.
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 Rick Young,
Managing Director,
Investors Bank and Trust, USA
Rick Young joined Investors Bank and Trust in May of 2001, as a part of the outsource arrangement with Barclays Global Investors. Rick spent 11 years with Barclays Global Investors prior to the outsourcing arrangement. During that tenure, Rick served as the Head of Investment Operations for BGI Australia during 1997-1998. While at BGI, Rick was also responsible for fund accounting for international assets and clients. Currently Rick is the Head of California Operations and oversees the BGI relationship globally for Investors Bank.
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 George Zhibin Gu,
Author,
China's Global Reach: Markets, Multinationals and Globalization, China
George Zhibin Gu, a native of Xian in central China, is a journalist/ consultant based in Guangdong, China. He obtained his education at Nanjing University in China and Vanderbilt University and the University of Michigan in the United States. He holds two MS degrees and a PhD from the University of Michigan.
For the past two decades, he has been an investment banker and business consultant with an emphasis on China. His work focuses on helping international multinationals to invest in China and helping Chinese companies to expand overseas. He has worked for Prudential Securities, Lazard, and State Street Bank, among others. He generally covers mergers and acquisitions, venture capital, business expansion, and restructuring.
The author is also a journalist on China and its relations with the world. His articles or columns have appeared in Asia Times, Beijing Review, The Seoul Times, Financial Sense, Gurus Online, Money Week, Online Opinion, Asia Venture Capital Journal, and Sinomania, among others. He has written four books: 1. China and the New World Order. How Entrepreneurship, Globalization, and Borderless Business Are Reshaping China and the World (Fultus, 2006); 2. China's Global Reach: Markets, Multinationals, and Globalization (revised edition, Fultus, 2006); 3. Made in China: National and Business Players and Challengers in the 21st Century (English edition forthcoming, Fall 2007; Portuguese edition, Centro Atlantico, 2005); and 4. China Beyond Deng: Reforms in the PRC (McFarland, 1991). He is a member of the World Association of International Studies hosted by Stanford University.
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