Masterclass

         Day Three, Thursday, 14 June 2007, Master Class
 
The What, The How, the When, and the Where of KPO
 
Outsourcing specialized domain-based skills is a relatively new concept and inevitably comes with many questions as companies are keen to minimize the risks involved. This full day master class is designed to provide you with a broad overview of KPO and equip you with a strong foundation on which you can build a successful and lasting outsourcing partnership. If you are thinking about utilizing KPO to increase business flexibility and productivity and reduce your costs you must not miss out on this valuable opportunity to get a comprehensive low down on achieving KPO success!
 
The Agenda:
 
The What?
Historical overview of KPO
What is KPO? Outline of the difference between KPO and BPO
The KPO landscape: services, industries and clients
Successful KPO: examples
 
The How?
Different KPO outsourcing models: captive, third party and mixed models
What benefits will you gain by outsourcing different processes?
Is KPO a solution for all requirements? Limitations of KPO-services
Selecting the right solution provider 
Managing the transition
 
The When?
How do you know when the time is right?
When is it time to review your outsourcing partnership?
 
The Where?
Popular outsourcing destinations
How to choose the right outsourcing destination
Manpower – find the right talent for your requirements
Which destinations for which processes?

Masterclass Leaders:

Ashish Gupta, COO, Evalueserve

Sumeet Chandra, China Country Manager, Evalueserve

Daniel Sadhu, Director of Sales, Asia Pacific, Evalueserve