• Driving the innovative use of technology in government service delivery and operational efficiency 
• Developing civic engagement and taking t-government to the next level
• Current e-gov challenges - improving performance at a whole-of government level while maintaining a lean civil service and creating private sector opportunities
• Wireless and broadband opportunities in Australia

• Providing integrated, one-stop and customer-centric e-services that deliver increased value and facilitate better access to public services
• Migrating customers to e-channels through the adoption of a channel management strategy
• Making it cheaper, easier and more personalised with VicRoads 
• How technology enables VicRoads to link government programs and resources in a seamless way

• Giving control of investments back to the investor
• Gaining substantially better investment outcomes by applying investment management practices as an adjunct to project management practices
• Obtaining strategic and operational benefits that directly support government's key priorities

• Creating a link between ICT investment and public value required to develop compelling business cases
• Demonstrating the role and contribution of ICT in the context of the full program of process, people and technology changes required to deliver improved public value
• Analysing funding models for investment proposals 
• Best practice frameworks to facilitate the delivery of high financial quality and value in IT services

• Who and what is driving SOA adoption in the federal government?
• Looking at SOA approaches to building agile programme delivery solutions in a shared service world
• Developing a government-wide adoption of SOA – overcoming ownership/turf battles between agencies
• Quantifying the financial benefits of SOA to build the business case

• Gaining an understanding of your information assets and business leverage points
• Delivering and service enabling an agile information architecture
• Alignment with compliance and risk requirements from an SOA perspective

• Analysing agency culture, incentive systems, identity authentication, security and privacy protections 
• Creating a citizen awareness and marketing programmes to develop trust and drive usage 
• Developing a shared service approach to release efficiencies, improved services and reduce costs across government

• Driving information management and services from business needs
• Developing information lifecycle management best practices to deliver better policy and information management systems

• Key learnings in strategic change management planning 
• Tactics to retain and develop your most important asset - your people
• Implementing and communicating change management strategies across government and clarifying of the role of senior management in change
• Evaluating results and planning for the future; measuring by outcomes and outputs?

• What’s driving government business and service delivery transformation?
• Understanding the strategic context for transformation; the leadership agenda, internal drivers, the private sector and external stakeholders
• How should IT position itself in an organisation - service provider or strategic business unit? 
• What transformation strategies and service innovation are occurring around Australia?

• Transform government by business process re-engineering that improves service delivery, strengthens the value of customer orientation and enhances efficiency and productivity
• ‘I & T’ leadership: the role of the government CIO 
• Assessing the potential of Public Private Partnerships by exploiting the best commercial skills, practices and disciplines to deliver high quality public services

• Ranked 6th in the World, how can Australia develop e-government to become the leading e-government nation? 
• What a tools for promoting the development of an information society, reinforcing international competitive power as well as strongly supporting citizen’s lives, are other countries developing? 
• Understanding the core of the administrative and financial reform – its effectiveness, productivity, and usefulness to the citizens – in leading counties

• Defining your service proposition; embracing a strategic approach that aligns sourcing with business goals
• Maximising value, mitigating risk, and optimising resources across a portfolio of service providers and in-house departments
• New strategies and practices to accelerate sourcing decision making in your organisation
• Successful strategies to choose and manage key suppliers and outcomes
• What impact is the IT skills shortage having on sourcing?

Hear all about the exciting possibilities created by Web 2.0 technologies, such as mashups, web apps and APIs.

Introduction from Google

• Unlocking the potential of spatial information for better government decision making 
• New partnership models and governance arrangements with the private sector to drive progress
• Infrastructure, technical and usability issues involved with spatial enabled information
• Identifying the benefits of a spatial data infrastructure to the private and public sectors
• Why is spatial information considered a fundamental tool of government, but isn’t?

• Authentication standards for e-government applications
• Identifying risks in open source and the security of the critical information infrastructure
• The business case for ICT Security – links to governance, accountability, project delivery and service continuity

• Identifying project and applications to improve service delivery and productivity 
• Developing cross agency opportunities to reduce costs and increase benefits from joint IT management systems 
• Leveraging across government collaboration strategies to purchase, implement and jointly operate IT environments

• A looming 2011 crisis point for CIOs?
• EDS’ three strategies in the “Go For Green” Program
• The role of the “Green” CIO and some technology take-away recommendations

• Key trends and issues arising from the ongoing evolution of the internet and online services
• 'Web 2.0' and 'mash ups' - what are they and what is new about them?
• How does Web 2.0 change the way people use the internet and the way we should think about online services?
• What are the key issues raised for policy makers and CIOs?

    SOA: the silver bullet for agile programme delivery?
Dr Kerry Taylor, Principal Research Scientist, e-Service Integration, CSIRO

Server virtualisation
JP Clemence, Chief Executive Officer, Sententia Pty Limited

Discovering positive user experiences within eGovernment
Simon Reid, Senior Consultant - User Experience, Adobe Systems

Assessing the role and position of IT in government agencies
Chris Iddon, Manager, ICT Strategy, Brisbane City Council

Storage - Increase your recovery points and ease your recovery pain
Barry Ballard, Senior Systems Engineer, Quantum Storage Australia