• The importance of combining gaming with tourism,
  entertainment and other non gaming revenue
• Creating innovative customer experiences
• Pursuing best practice in your gaming and entertainment
  business
• The future of gaming; growth, innovation and social
  responsibility

• Improving player experience and creating new efficiencies for
  casino operators
• The latest technology involved in server-based downloadable
  games
• Evaluating the customer response to choice and playability
• Financial involvement and logistics of operating machines on
  the floor
• The value for operators, regulators, manufacturers and
  customers
  

•  What is the current state of the gaming industry
  internationally?
• Where to look for growth: Asia, online, mobile?
• What is the next phase of consolidatio
• What technological innovations are – and should be – pursued
• What are the best ways of dealing with regulation, smoking
  bans and anti-money laundering legislation?
• What is the future for gaming in this region?
  

• Investing in infrastructure and property that supports the
  industry
• Assessing the involvement of institutional investors,
  financiers, fund managers and large pub owners
• Gaining returns on portfolios: Investment, infrastructure,
  gaming assets
• What are the opportunities for growth?
  

• Office of Liquor, Gaming and Racing – where are we now, where to next
• Online gambling – lessons and challenges
• Compliance tools to assist venues manage and assess risks and better manage compliance
• Promoting a culture of responsibility through an integrated policy framework 
             

 Developments across particular industries

• Public lotteries
• Gaming machines
• Racing and wagering
• Casinos
• Interactive gambling

• Becoming a leading gambling jurisdiction
• Analysing the challenges of regulation; smoking bans,
  licences and a changing industry
• What makes for a conducive environment for gaming?
• Balancing the economic benefits and socio-political impacts
  of gaming
  

• Where is the legislation heading?
• What are the legitimate concerns for clubs and casinos?
• What is the cost of compliance?
• What are the key components of an effective AML program?
  

• What value does a poker tournament add to a casino, club or
  hotel?
• Does poker attract a different kind of patron?
• Making the most out of the attraction; poker games, satellite
  matches and interactive technology
• What is the latest in poker technology for venues/online?
• Has the poker phenomenon reached its peak? What is the
  next big thing?
  

• How can operators balance marketing innovation with
  responsible gaming?
• Unlocking the functions and value of server-based
  innovations, flexibility in theme and denominations
• What are the benefits of gaming diversification for customers
  and operators
• Moving from a downloadable game to a personalised game
• What is the timeline for the introduction of this type of
  gaming in Australia?
  

•  What has been learnt from conducting the TITO concept trials?
• Benefits for players, operators and regulators; from customer satisfaction to the flexibility of dealing with smoking bans 
• Where are we now? The completed trials, functional machines, how will they work with venues?
• The next phase : Combining TITO with player loyalty and reward schemes, CCCE and card-based technology
  

• The development of the iTV games and gambling markets
• What is happening now with digital and iTV?
• Gaining a foothold in this challenging sector, what are the
  opportunities?
• How will this impact the casinos, clubs, pubs and online
  gaming
  

•  What are the opportunities for gaming venues, companies
  and customers: entertainment, security, efficiency, loyalty
• How is mobile gambling shaping traditional/internet gambling
  and the telecommunications industry
• What can be learnt by adapting lessons from online gambling?
• What are the struggles with compliance issues and
  restrictions?
  

• What is Customer Relationship Management (CRM)?
• Objectives of CRM
• Relationship between customer loyalty and CRM
• Pitfalls in implementing CRM
• Prerequisites for successful CRM