Customer Management World Africa 2007 is not just another event, it’s the industry event where leading practitioners in the customer service industry assemble and prepare the road ahead for top class customer service in our advancing market. If you are in the customer service industry, this event is an absolute must! REGISTER TODAY! Customer Management World 2007 is... ...focused on delivering expert experience and know how for satisfying your customer. ...where industry leaders and experts share their insights and inspire delegates to innovate and think out the box. …about bringing you the key solutions, all under one roof, at the years ultimate customer focused conference experience. Just some benefits of attending Utilising excellent customer service levels and brand engagement to produce the elusive emotional tie with your customer Delivering expert experience enabling you to achieve greater customer satisfaction Enhancing your already profitable client portfolio for greater impact on your bottom line Maximise your customer retention initiatives through proven customer intelligence methodologies Understand the need to obey the relevant laws and regulations when doing business in this highly competitive market  Want to plan your show attendance better? CONTACT is a system that enables you to set up meetings before the event. You can search and target the exhibitors that you want to do business with - and then email them directly without ever having to find their contact details. We facilitate your first contact and you take it from there Speed networking is a unique opportunity for delegates to meet their fellow conference participants in a focused setting. Business cards are exchanged and introductions made in one 15-minute session forming a starting point for networking throughout the conference. Interactive panel sessions encourage discussion and debate amongst conference speakers. Experienced chairmen facilitate the panel sessions by interviewing and probing our expert speakers. This encourages lively interaction amongst speakers and delegates.                             Don’t miss out on this opportunity to learn how to satisfy your customer and build your client base through creating fantastic experiences. Call us now for detailed sponsorship package. Contact Liesl Le Roux on tel: +27 11 516 4038 or email on liesl.leroux@terrapinn.co.za Our expert panel of speakers include: Clem Sunter Author and Chairman Anglo American Chairmans Fund, South Africa Virginia Miracle Director of Word of Mouth Marketing & WOMMA Director Brains on Fire, USA Gidon Novicj Chief Executive Officer Kulula.com, South Africa Arthur Gillis Group Managing Director Protea Hotel, South Africa Kevin Utian Managing Director Nandos, South Africa Helder Perreira Managing Director Southern Sun Hotels, South Africa What our delegates had to say “I enjoyed the speakers. I’m certainly going home with ideas for our own business” Carol Shaw, Sales Manager, Shoppers Home Health Care “Exceptionally informative with outstanding speakers concerning CM holistically. Good idea – panel discussions” Debra Bouwer, New Business Development Executive, Emmanuels Advance “Good insight. Can go away with new ideas. Definitely worth attending” B Deetlefs, CRM Administration Specilaist, SAP Africa “Great stuff – value for money spent!” General Manager: CRM, Mobile Telecommunications MTC, Namibia "Value adding and thought provoking” Beverley van Staden, Snr Manager – National Call Centre, Telkom “Great format, excellent presentations. Keep it up” Executive Manager, Johannesburg Water