Contact Centres World is your annual, director level, interactive conference experience with speakers and panellists that are industry leaders. You, the delegate, made the 2006 Contact Centres World conference a fantastic success. The conference attracted tremendous support from the call centre industry.  “Very informative, provides an opportunity to learn, more and more to improve efficiencies in our contact centre.” - Daisy Mutai, Call Centre Manager, Safaricom Ltd, Kenya The conference – 11 years of success Contact Centres World is much more than a conference. You have made it into Africa’s preferred call centre conference, focussing on experience and what you can learn and implement in your business.    Contact Centres World is your boardroom, a business meeting and the marketplace for you to get first hand exposure in this competitive industry.    And there’s more: interactive panel discussions, roundtable sessions, speed networking and practical case studies give you the best opportunity to learn from and network with key industry players. For targeted sponsorship opportunities contact:  Daryl Griffiths on  daryl.griffiths@terrapinn.co.za  or Tel: +27 11 516 4038 A profitable marketing solution   Contact Centres World gives you one cost effective investment, building your brand awareness, creating business opportunities, generating quality leads and meeting your target audience.   You can network for over 7 hours at any Terrapinn event. This ensures you have ample time to meet your customers and future prospects face-to-face, in an interactive business environment.  South Africa is one of the world's leading off-shore call centre destinations. You need to be visible in this market, and at the right event. This is the conference where you can discover the industry trends while stabilising your business, as the industry develops.  For your opportunity to market your company at the industry meeting of the year, call Genna Thatcher on +27 11 516 4940 or email genna.thatcher@terrapinn.co.za

Key speakers include: Michael Allen Director Mitial Research International, UK Kay Vittee General Manager: Contact Centre ABSA Avesh Singh Chief Operating Officer Direct Channel Marketing Peter Ryan Senior Call Centre Analyst Datamonitor Anne Sayers Vice President Society of Consumer Affairs Professionals (SOCAP) Dr Brownell O'Connor The Contact Centre Doctor Dubai Highlights you can look forward to: Want to plan your conference attendance better? CONTACT is a system that enables you to set up meetings before the event. You can search and target the exhibitors that you want to do business with - and then email them directly without ever having to find their contact details. We facilitate your first contact and you take it from there.     Our attendees love it. And now you too can enjoy our highly successful speed networking. Attend our event and meet your fellow participants in a progressed setting. Business cards are exchanged and introductions are made at the beginning of each session, forming a starting point for networking throughout the show

Why Contact Centres World Africa, why now? Contact Centres World Africa 2007 provides you with the perfect opportunity to listen to and learn from the leading executives in the CRM market. Here's what one of our sponsors from 2006 had to say, needless to say they're already back onboard for 2007! “CCWA was a resounding success for us. Terrapinn arranged 1-1 interviews with key decision makers and we were able to bring in our US based consultants by teleconference for in-depth discussions. Well done & see you next year!” Managing Director, Omega Performance SA

Look at the companies that have already    confirmed... ABSA African Bank Allan Gray Bizworks Business                 Connexion Direct Channel Holdings Discovery Emmanuel’s           Advance Eskom FNB IBM Investec iTalk Cellular Kelly a division of Logical Options Staffing (Pty) Ltd Lufthansa Global Telesales Medscheme Merchants (S.A) (Pty) Ltd Metropolitan Momentum Multichoice Mweb Communications Nedbank Nestle Old Mutual Standard Bank Telkom Vodacom Woolworths

To find out more information on the various sponsorship packages available to you, please call Daryl Griffiths today on +27 11 516 4952. You'll not only find a package suited to your needs and pocket but you'll also cement your place in the industry as a leader!