Masterclass A

Addressing competitive interests and the interests of wider society through corporate social responsibility

Corporate social responsibility is emerging as a significant theme in the global business community and is rapidly growing in importance as companies recognize and value the positive impact that it can have on relationships with stakeholders. Ensuring that your company can grow on a sustainable basis whilst ensuring fairness to all is an integral part of successful casino operations and this workshop is designed to help you find out how you can achieve this healthy balance most effectively.

Agenda:

Responsible gaming framework
- A healthy balance between revenue generation, the provision of entertaining games, and social responsibility
- Role of other stakeholders and the need for a partnership approach
- Responsible gaming in a business setting

Protecting the interests of customers and vulnerable groups
- Problem gambling is a complex issue requiring multiple solutions and includes prevention, protection and rehabilitation
- Coordinated strategic balanced approach is required
- One size does not fit all
- Partnership between community, industry and government agencies is an effective mechanism to deliver on the issues
- Social responsibility is a collective responsibility
- Research important - however, the more we learn, the less we know
- Industry demands evidence based initiatives, in the absence of evidence, a precautionary approach must be adopted

Singapore Focus
- MCYS survey findings
- Singapore's national framework to tackle problem gambling
- Social safeguards in place for the casinos in Singapore
- Council's engagement with gambling operators on responsible gambling
- The draft NCPG Responsible Gambling Code of Practice for the gambling industry in Singapore

About your master class leader

John Teo
CFO
Singapore Pools
John is the chief financial officer of Singapore Pools.  Besides being responsible for all aspects of financial management and reporting, settlements and accounting, his duties also include overseeing the human resource, risk management, information technology and branch network operations. Over the past few years, John has been closely involved in planning and putting in place new systems, processes and operational procedures in the various business units.  He has also participated heavily in the review and re-organising of the company’s human resource strategy and performance reward systems.

Mildred Tan
Chairperson of the Publicity Sub-committee,
Singapore’s National Council on Problem Gambling
The NCPG was appointed in August 2005 as part of Singapore’s national framework to address problem gambling. It is an independent council comprising 15 members with expertise and experience in public communications, psychiatry and psychology, social work, counseling and rehabilitative services. The Council’s mission is working with the community to reduce the impact of problem gambling on individuals, families and society.

Linda Woo
Acting Executive Director,
Queensland Office of Gaming Regulation, Australia
Linda Woo has been almost 20 years experience in gaming regulation.  She is the Director of Licensing and Gaming Services in the Queensland Office of Gaming Regulation (QOGR).  QOGR regulates all forms of legal gambling in Queensland (casinos, gaming machines, keno, lotteries, wagering, interactive gambling, charitable lotteries, raffles and bingo).  Queensland was the first jurisdiction in Australia to develop and implement a comprehensive legislative regime to regulate and control interactive gambling ie the Interactive Gambling (Player Protection) Act 1998.

Register for the masterclass today! Call our customer service at (65) 6322 2701, fax the registration form to (65) 6223 3554, or register online via www.terrapinn.com/2007/ace_sg
Registration begins at 8.30am. The masterclasses will run from 9am – 4pm. Refreshments and lunch will be served at appropriate times.