• The take-up rate of VoIP
• The impact of VoIP on the Australasian telecommunications
  market
• How regulatory pressures and broadband competition are
  driving VoIP
• Which VoIP business models are succeeding?
  

• New services, new imperatives – meeting the demand for
  VoIP
• Combating declining voice revenues and decreasing
  operating costs
• Redundancy of high-cost legacy infrastructure
• Combining telecom capabilities with Internet applications to
  deliver personalised services
• What will the successful voice provider of the future look like?

• VoIP – competition on an equal footing
• Ensuring quality calls and superior customer service
• Embracing new technologies while increasing profits and
  market share

• Is VoIP peering an incumbent killer?
• The evolution of voice traffic to other applications and
  services
• Implementing successful VoIP peering – what does it take?
• Analysing the drivers, inhibitors, advantages and
  disadvantages of VoIP peering
• Constructing commercial arrangements

• VoIP – opportunity or threat?
• Do new market entrants pose a real long-term challenge?
• Opportunities for new telecoms business models
• The economics of mass migration from PSTN to IP
• Successfully managing business transformation
• What does the future hold for carriers?

• What will the successful voice provider of the future look
  like?
• The death of traditional pricing models
• Will today’s successful VoIP business models survive into the
  future?

• Developing services to target the enterprise market
• Understanding your customers’ business and providing the
  right solutions
• Making VoIP part of an enterprise’s larger technology
  migration
• Meeting the cost saving expectations of enterprise VoIP
  users

• Is VoIP as good as the existing telephone network?
• What are the limitations of VoIP services?
• What is the value proposition for the consumer?
• Selling VoBB services through packaging and feature
  functionality

• Understanding the implications and challenges of regulating
  VoIP
• Allocation of numbers for VoIP
• Law enforcement intercepts, user anonymity, enforcement
  access and consumer protection
• Will industry self-regulation work?

• How to prepare your network to offer VoIP services
• Ensuring a smooth transition towards convergence
• Owning or outsourcing your infrastructure – the benefits and
  risks
• Factors for success: quality of service, scalability and security

• How are mobile operators adapting their business models in
  response to VoIP?
• Understanding the opportunities and threats of VoIP for a MNO
• Outlook on possible voice evolution
• Can VoIP be profitable for mobile operators?

• Mobile VoIP over WiMAX
• The impact of WiFi device interfaces in facilitating development
• When will mobile VoIP over WiMAX hit city centres?
• What is the status of the WiMAX IEEE 802.16e standard?

• Leveraging value-added services rather than remaining as
  another mechanism to deliver cheap telephony
• VoIP as a stepping stone to the triple play offer
• Mobile/fixed quadruple-play strategies
• VoIP browsing and chat

• What is the “next big thing” in the VoIP market?
• How will the competitive landscape evolve?
• Where will the majority of money be made?
• Who will be the winners and losers?

• How Australian companies are using VoIP technology
• Market trends and developments – killer VoIP applications
• Reach and maturity of VoIP in Australia in comparison with
  the U.S., Europe and Asia
• Attraction to VoIP – what are the benefits and catalysts to
  convert?

• Supplied the largest converged network infrastructure in the
  world
• How IP solved FIFA’s business problems
• Delivered fully secured network without intrusions
• Delivered secure wireless access
• Find out the full story and the lessons learnt

• Increasing ROI and lowering total cost of ownership
• Increasing functionalities and quality of service with fewer
  gadgets
• Improving convenience, productivity, flexibility and
  personalisation
• Enhancing customer service through rapid response

• Has the move to VoIP been justified?
• What has been the impact on internal communication
  processes?
• How have customers benefited?
• Has moving to VoIP lowered network costs?
• Achieving quality of service and reliability
• Simultaneously running web, voice, data and video conferencing
• Tracking and preventing security breaches

• Presenting a business case for change
• Understanding different business environments, cultures and
  IT support requirements and capabilities
• Masking the complexities of VoIP, training and reassurance
• Detailing how Corporate Express converted to VoIP – what to
  change, what to change to and how to make the change happen

• Security goes beyond encryption
• Holistic approach to security, wired, wireless and remote
  user access
• VoIP and the role of biometrics

• How reliable is VoIP? Analysing enterprise VoIP security
• Tracking and preventing security breaches
• Deploying VoIP over an encrypted network for classified
  information
• Managing identity in a wireless environment
• Anticipating power failures and establishing back-up strategies

• Implementing VoIP: a 3-Step Approach
  – Step 1: Assessment – Testing different software
  – Step 2: Implementation – Internal communication and training
  – Step 3: Performance Evaluation – Before and after
  implementation
• Keeping to the budget
• Improving connectivity, increasing productivity and enhancing
  the VoIP experience

• Assessing whether your existing systems need upgrading
• Deciding on the different forms of VoIP, applications and
  equipment
• Anticipating and mitigating the impact of transition
• Integrating VoIP seamlessly into your communications
  infrastructure
• Forecasting and adhering to VoIP implementation costs and
  timelines
• Assessing the ongoing skills and training required for VoIP
  management

• Solving a problem and exporting the single solution to
  multiple locations
• Triple-play of cost savings, increasing revenue and reducing
  enterprise risk
• Ensuring seamless communications throughout the network
• Reporting VoIP performance – quality of voice or video

• Operating remote sites
• Improve customer service
• Text-to-speech
• How to increase cost savings
• Optimise operational efficiencies

Roundtable Discussion 1: Calculating the Costs and Benefits of VoIP

• VoIP – not just a replacement for traditional PBX
• Successful applications have the least organisational impact
  and the highest ROI
• Calculating enterprise-specific ROI and TCO – are vendors’
  claims true?
• Facilitating organisational units, business initiatives and
  technology requirements

Shara Evans, Chief Executive Officer, Market Clarity

Roundtable Discussion 2:VoIP Security

• Management and security issues in VoIP systems
• Intrusion prevention and detection techniques
• Active response mechanisms for defending VoIP networks
• Security assessment and vulnerability discovery for VoIP
• Security management for VoIP deployments
• Peer-to-peer security issues for VoIP deployments

Craig Hinkley, Senior Vice President, Network Architecture and Design
Bank of America

• How do you know what VoIP technology to invest in?
• Enabling scalability and ensuring technology compatibility
• Multiplying communication applications and connectivity
• Integrating WiFi, WVoIP, WiMAX, WLAN and Mobile networks
• Synchronising multiple technologies and devices
• Meeting enterprise growth demands

• Embedding voice in everything
• Convergence in all environments – from the desktop to the
  LAN and into the WAN
• Mobility is key
• Returning to the basic VoIP proposition – lowering or
  eliminating call costs – will free city-wide hotspots mean free
  mobile calls?
• True value of triple-play/quadruple play
• What are the key advantages of putting voice, video and data
  on one network?

With ever increasing sophisticated means of intrusion, viruses, and worms, network administrators cannot focus on safeguarding traditional channels on the network.

Along with the increasing number of large-scale VoIP deployments, administrators also need to look at their VoIP network as a point of potential attack.
Managing computer and data network security is a tough challenge – and it will continue to get tougher.

VoIP equipment is based on computers and data networks; by adopting VoIP, you are adopting all the security problems inherent in computer systems and data networks.

However, with proper planning and attention to security details, you can prevent,
detect, and react to security problems in an efficient manner.

This workshop will expand your knowledge beyond traditional
“security” tactics and the importance of safeguarding the entire
network, especially in the new and vulnerable area of VoIP.

• Addressing VoIP security issues: firewalls, fraud, and privacy
• Key technologies and components used to build VoIP networks
• VoIP protocols, threats and vulnerabilities
• Securing your VoIP networks and applications
• Intrusion prevention and detection techniques
• Security assessment and vulnerability discovery for VoIP
• Security management for VoIP deployments
• Peer-to-peer security issues for VoIP deployments
• Top tools you should know about

Limited places are available for the pre-conference workshop – so book today!

Course time and documentation
Registration starts at 8.45 a.m.
The course will commence at 9.00 a.m. and finish at 4.00 p.m.

Refreshments will be provided throughout the day. Participants will receive comprehensive documentation including all presentations.