Masterclass III & IV

Building a Wi-Fi Network for Voice (Technical)
Friday, 8 September 2006

Agenda

08:30 Registration and morning refreshments
09:00 Introduction and opening of masterclass

• The basics of secure switch based Voice over WLAN architecture, design, installation, integration, configuration and management of a converged LAN solution
• Performance requirements for RF coverage, tight security, QoS options, capacity planning, roaming, and hardware solutions
• Developments in multimedia over IP using wireless LAN, bandwidth management, mobile devices and applications and what is possible now
• Methods for calculating the ROI and TCO of the wireless infrastructure investment and VoIP in general
• A case study to illustrate the process, issues, policies and guidelines behind one of the largest voice over WLAN deployments in South Africa

15:00 Close of masterclass

About your masterclass presenter
Sadiq Malik
Business Development Director
BCT Global, South Africa
Sadiq Malik is Business Development Director at BCT Gobal. Sadiq has held senior management positions in business development and operations management in the cellular and pharmaceutical industries.

OR

CRM – Ensuring the superb customer experience (Business)
Friday, 8 September 2006

Agenda

08:30 Registration and morning refreshments
09:00 Introduction and opening of masterclass

• CRM – from acronym to reality
• Today’s business drivers
          -Globalisation, distance is dead, deregulation, customer expectations
          -The strategy focused company and technology alignment
          -IT trends and their impact on loyalty programmes
• Using enabling technologies to:
          -Manage customers relations and behaviour
          -New generation communication: from smart cards to gift vouchers
          -Trade with customers (e-Commerce)
• What’s coming next?

17:00 Close of masterclass

Presented by Fidentia – Infinity Group

Registration for the masterclasses will be at 08:30; the masterclasses will commence at 09:00. Morning and afternoon refreshments, as well as lunch, are scheduled into the day’s proceedings.