FAQs

        General FAQs

1. How do I arrange my visa?
2. Will I have any free time during the event? 
3. What exchange rate do you use? 
4. How can I add myself to this mailing list? 
5. How can I remove myself from this mailing list? 
6. How can I stay in contact with my office while I am away? 
7. What is the dress code? 
8. When do I receive my badge? 
9. Which meals are included in the conference price? 
10. Deaf/blind/disabled access 
11. When are the documents available? 
12. How can I download the documents? 

Suggestions/feedback

How do I arrange my visa?
If you require a visa to attend this conference, once you have paid, we can supply you an invitation letter to take to the embassy with you. However, we can not take responsibly for arranging your visa or if the embassy refuses.

Will I have any free time during the event?
For your entertainment, Terrapinn have organised several functions around the conference. For full details of these click here. Should you wish to arrange sightseeing activities in Dubai click here for more information.

What exchange rate do you use?
Prices are converted according to the recognised exchange rate on the day you book.
For current rates visit: www.oanda.com/convert/classic

How can I add myself to this mailing list?
To receive further information about this event and related events from Terrapinn, please forward your full contact details to Hazel Oh, Marketing Manager, by emailing hazel.oh@terrapinn.com. We need to receive the following information in order to add you to our lists:

First name
Surname
Job title
Organisation name
Full address details
Telephone number
Fax number
Email address

How can I remove myself from this mailing list?
If you no longer wish to receive communication from Terrapinn, please send an email to hazel.oh@terrapinn.com. We need to receive the following information in order to remove you from our lists:

First name
Surname
Job title
Organisation name
Full address details
Telephone number
Fax number
Email address

How can I stay in contact with my office while I am away?
Listed below are the business facilities at the hotel. For more details, please contact the hotel directly on tel: Tel: (+971) 4 2820000

Business Centre Facilities 

• Fax machine
• Personal Computers 
• Photocopy (Black & White & Colour) 
• Internet Facilities 
• Printing Documents 
• Transparency and binding 
• Mobile Phone hire 
• Typing (English & Arabic) 
• Meeting room (complimentary half day use for Club Executive guests) 
• Courier Service (TNT) 
• Laptop Rental

Broadband / Internet access 

• In room access via guest laptop available at a nominal charge

Mobile phones

• Choice of 3 phones (Nokia 3410) with accessories, available for hire
• Mobile phone contract required 
• Call charges as prepaid card

What is the dress code?
The dress code at all our events is business/casual.

When do I receive my badge?
You can collect your badge on the morning of the conference day one from the REIW ME reception desk.

Which meals are included in the conference price?
Refreshments will be served at regular intervals during the conference. The registration price includes a buffet lunch on both days. Please let us know if you have any special dietary requirements. Breakfast and evening meals are not included.

Deaf / blind / disabled access
If you have any special needs or disabilities please do let us know when you register for the event.

When are the documents available?
You will receive a workbook when you arrive at the event which contains white papers and information on the conference. Speaker presentations are available on our website one week after the conference.