Don't miss PacRim 2006  200 people already registered! Already registered? Click here to download accomodation booking form The most dynamic and established event for service desk, help desk and senior support service executives has returned!    PacRim 2006 features more than twice the number of presenters, a world-class venue with many after hours activities, three fully interactive content streams and a hotter social program than ever before! The 15th Annual PacRim Help Desk & Support Services Conference features presentations from leading industry minds including: Noel Bruton International Help Desk Guru Bruton Consultancy, UK Steve Kenney Service Centre Manager TNT UK Winner of 2005 HDI Europe Help Desk Support Excellence Team Award Wendy Balachandran Director, InfoService Centre, Information Directorate Queensland Health   Mark Banic Enterprise Service Desk Manager CSIRO IT   Adrian Ranford Service Desk Manager Queensland Rail Download the conference brochure for the full speaker line-up .    Over 200 delegates from these companies are already registered to attend: AGL AMP ANSTO   ATO Austrade Australian Bureau of Statistics Australian Prudential Regulation Authority Australian Taxation Office Centrelink Colorado Group Computer Science Corporation CSIRO CSIRO IT Department of Commerce Department of Education & Training NSW Department of Employment & Workplace Relations Department of Health NSW Department of Parliamentary Services DEWR Education Queensland ESR Fasttrack FrontRange Goodman Fielder Graincorp Griffith University HDAA IAG IBM John Fairfax Holdings Johnson & Johnson La Trobe University Merck Sharp & Dohme Ministry of Foreign Affairs, NZ MRO Software Munich Reinsurance National Archives of Australia P&O Pronto Software Queensland Health Queensland Rail Queensland University of Technology Roche Simplot Australia   St.George Suncorp Metway Talisma The University of Adelaide TNT UK Townsville City Council UniTab Victoria University Visy IT Woolworths        News Alert: The theme for the PacRim Gala Dinner is now set in stone. Hollywood/Glamour was the final selection by the PacRim organisers for the night of nights on Wednesday 24 May.  This is a shout out to all delegates and speakers attending to bring your glitz, and come as your favourite movie star for the red carpet festivities. Be creative, have a bit of fun and be prepared for a lot of laughs with your peers from different companies from all over the country. What's in it for you? Finally, a conference where you are in control!  PacRim is the only conference that gives you opportunities to customise your content—because we know who’s number one. Just like having your very own remote control, you can customise over 75% of your conference content to help address the specific needs and challenges you are facing in your business. With five full days of content, activities and interactive training - no other event comes close to offering you nearly as much with one single registration fee! Gain a year’s worth of professional training and learning under one roof   Get the competitive edge by absorbing the collective experiences and perspectives of decision makers in the help desk and support services community   Walk away inspired by spine tingling motivational speakers   The only industry event endorsed by major Australian help desk association HDAA   A networking dream with plenty of opportunity to meet the who’s who of the industry The 15th Annual Pacific Rim Help Desk and Support Services Conference case studies and panel discussions address some of the most crucial concerns such as: aligning your support services to your business objectives, building the business case for technology investments, the pros and cons of ITIL, selecting support tools and evaluating vendors, change management, people management, process management and so many more. Register Now >>>>>>>>>  In good company     Organisations presenting at the PacRim Help Desk and Support Services Conference 2006 include: About the conference The PacRim Help Desk and Support Services Conference is the definitive case-study driven conference.  Both strategy and real-world experience will provide the ideal content for leaders in the support services community looking for change or to improve their business’s success. Delegates will have the option of choosing from three dedicated streams reflecting the most important industry challenges. On the strategic level, the Executive Management Stream looks at the major issues facing senior level managers-with a focus on strategies, forecasts and current industry trends The Resource Management Stream addresses the many issues involved in successful service desk/ help desk management-including people, change management, career advancement, skill development and many more The Process Management Stream tackles the most essential issues in service desk/ help desk practice and implementation dealing with support tool selection, release management, moving to a full service desk, knowledge centred support and many others REGISTER NOW!       About the Technology Showcase The PacRim Help Desk and Support Services Conference 2006 Technology Showcase is a refreshed experience for delegates, visitors to view and observe the demonstration of new, key technologies moving the industry forward. This event is the best platform available to evaluate solutions for your enterprise. This is a fantastic feature of the conference that attracts hundreds of visitors responsible for help desks, service desks, help desk analysis, and service delivery plus senior-level delegates from the PacRim Help Desk and Service Desk Conference Innovative floor attractions and conference formats will allow conference delegates to visit the showcase floor in between conference sessions, and provide tempting attractions for pure visitors to spend quality time evaluating the many solutions on hand. If you provide solutions to the help desk/service desk industry - you must have a profile at this event.   SPONSOR NOW! To exhibit at PacRim Help Desk and Support Services Conference or sponsor the event contact Paul Guy on +612 9005 0719 or on paul.guy@terrapinn.com Plus! Don’t miss the 7 interactive conference workshop already included in your conference registration How to motivate IT support staff Aligning strategy and human performance in an IT environment The performance manager’s toolbox KCS – Discover the missing piece of ITIL Creating a culture of organisational customer service Benchmarking best practices Managing staff absenteeism The Terrapinn Difference New for 2005 we introduce you to ‘Contact’ - a system to enable you to set up meetings before the event. Better than most other online systems you can search the attendees then email them directly without ever seeing their   email address. We facilitate first contact and you take it from there.   This is the revolutionary, exciting, quick and non-pressurised way to meet fellow conference delegates and industry peers in one 40-minute session. These brief meetings are the starting point for conversation and networking throughout the conference. This is where long-lasting and exhilarating business relationships begin. *THE FINE PRINT:  The Free Sony PSP or 30GB iPod Video offer expires at the end of business on 15 March 2006.  PSPs and iPods will NOT be mailed in advance, and can only be collected at the event at the event registration desk on-site, once full payment has been made and funds have cleared.  This offer is not valid for registrations before 16 January 2006 or with any other discounts.  Partner package registrations and guest registrations are not eligible for this offer.  So register today!!