• Customer needs and market developments
• Postal reform and commercial challenges
• Pricing, product and channel strategy
• The big regulatory issues
  

• View on Belgian Post
• Postal environment is changing fast
• Liberalisation and USO
• Privatisation in the postal world
• Successful completion

• The drivers of success
• The demand for infrastructure
• The role of country borders
• Monopoly vs competition
• The level playing field

• Key attributes of the postal service of the future
• Investment guidelines
• USO and regulatory dynamics
• Developing partnerships that work regionally and globally
• Setting up a wide-spread distribution network
• Encouraging innovation and flexibility

This forum brings together the postmasters and senior management
from Asia Pacific’s postal organisations, who will share their views
on the impact of deregulation, market trends, investment climate
and regional partnerships.

• Innovative measures that Emirates Post has adopted
• Using its vast postal network to launch a variety of non-postal services
• Examples of successful private-public partnerships
• Leveraging high technology to create a new business model eg. integrated POS system
• Lessons for Asia Pacific’s post offices

• Both private and public operators have established their own networks for collection, conveyance and delivery, mostly running parallel with one another
• Is each and every segment in that supply chain profitable? Where can you speak of subsidising one which is compensated for (or not) by the other: collection – conveyance – delivery and/or handling/processing?
• Airlines and automotive industry are far advanced in the "coopetition" (cooperation – competition) concept. Airlines have teamed up through integrated networks, automotive industry sell parts i.e. to each other
• In today’s changing postal environment, can co-opetition be a sustainable and viable business model?

• What drives postal customers
• What will be the main differentiators for the future
• Partnership or stand alone
• An Asian best practice case study

An express and exciting way to meet fellow conference delegates and industry peers. These brief meetings are the starting point for conversation and networking throughout the conference. This is where long-lasting and profitable business relationships begin.

• Innovation as key competitive tool in a competitive postal environment
• New products and services that leverage post infrastructure, brand and integrity
• Opportunities in high-value niche services
• Cost side innovation
• Retail innovation
• Developing and managing an innovative culture
• Value of innovation to postal customers

Panelists:

In the Asia Pacific region today, 42% of total postal income is derived from postal financial services. The UN Capital Development Fund states postal savings bank is a critical provider of financial services to the poor and low income segment of the population. The challenge is in expanding retail capacity to serve the 'un-banked
and under-banked'. The post office is also one of the leading providers of life insurance. The industry is witnessing an unprecedented surge in international remittance business with most postal operators gearing themselves to ‘ride on the remittance wave’.

This panel of global experts from both the banking and postal community will discuss the characteristics of international remittances in the Asia Pacific, carrying out a high level SWOT analysis on the current scenario and also advising on the right price and product positioning to achieve sustainable growth. More importantly you will leave with valuable tips and real facts on how postal operators can strengthen and increase their share of the international remittance business in their respective markets.

Panelists:

        Sponsored by:

All speakers and delegates are invited to join in a special cocktail session hosted by Elsag, at the Fullerton Hotel, Post Bar. Post Bar is a trendy bar where style-setters call its own. While it is certain to evoke comparisons with some of the world's most outstanding contemporary bars, Post Bar has a style which is distinctively its own. At Post Bar, guests can mingle at the Cocktail Bar, or the Music Room. Amidst the sophisticated look, feel and sounds at Post Bar are historical touches such as the original ceiling and pillars of the original General Post Office, making a trip here truly a feast for the senses.

The Fullerton Hotel Singapore is a masterpiece of understated comfort and elegance. Transformed from the Fullerton Building which was built  in 1928, it was the centre of Singapore's commercial, social and official life and became home to three of the most important institutions of Singapore: the General Post Office, The Singapore Club and the Chamber of Commerce.

As difficult as it may be to succeed in the China market, the Middle East economies have been growing at an exponential rate but not many operators have been able to develop a sustainable business model. Hear from the founder of Aramex, on how he faced the odds in gaining a strong foothold in the Middle East and a strong position in the Indian sub-continent and Asia. He will share his personal insights on how budding entrepreneurs can learn from the “Fred Smith” of the Arab world” markets. Tapping on the brains from the Arab world guru, you will get tips on the common pitfalls in doing business in this region. He will give you an insight into the future as to how the Middle East will play in the large global trade and what you need to know to be ready to seize the opportunities.

• How globalisation changes the Express industry
• Overcoming the cross-border barriers
• Trends for air cargo
• The growth and future prospect

• A SWOT analysis of Malaysia’s express industry
• Regulatory issues
• Investment opportunities within
• Future potential

• Overview of express industry in India: history, evolution, present scenario, markets and segments
• Opportunities within and beyond
• Regulatory issues

• Understanding the needs of your customers and what their business objectives are
• Creating value for your customers through innovative use of mail services
• Re-inventing the post to grow profitable mail volumes
• Moving from volumes and prices to selling business solutions
• Investment in the future of mail for you and your customers

• Refining the lodgement process through the development of a partnership programme between mail houses and the post
• Providing additional benefits to the generators of mail, processors of mail and postal service providers by building on the lodgement process to develop an environment based on a total quality culture
• How the process has stimulated industry service providers to develop tools to assist with the lodgement and quality processes
• Current examples from Australia of the mailing industry working together with the post in the development of opportunities in growing mail volumes

• Direct mail growth in Asia Pacific
• Incentives to promote direct mail
• Providing research. Targeted data. New data.
• Future trends and opportunities

Today’s empowered customer can buy from anyone at anytime anywhere and has access to nearly unlimited information to support them throughout the buying process. Marketers must learn to adapt in order to grow their businesses and maintain margins.

• Customer data infrastructure to improve the customer experience
• Requisite balance between selling and servicing to ensure optimal return on marketing investment
• Respect for customer privacy and proper data protection security measures
• Embracing the customer as an intrinsic, essential part of the marketing process

• Impact of information technology on the mail industry
• How developing countries are affected by information technology
• The Philippine Postal Corporation (PPC) experience
• New prospects and opportunities for PPC

• Past effects of the ICTs on firms (products and process innovations)
• Past effects of the ICTs on the industry (substitution and induction)
• Current trends in both operators (e-Post) and the industry (ubiquitous post)
• What is the future for the postal industry: opportunities and threats of the ICTs?

The integrators such as DHL, UPS, TNT and FedEx have been able to dominate the global express and logistics services. But how true is this scenario? From customers who deal with these integrators, it is common to hear that the team that provides
express services is completely different from the team that provides integrated logistics services. There are still opportunities for the integration of such services. How should logistics operators as well as postal service providers develop their future strategic direction in view of the challenges posed by the integrators? Will
we witness the demise of the 3PLs through such integration?

This tour will take you to view various machinery spread over 4 floors of operations. You will visit its parcel sorting machine, the Culler-Facer-Canceller (CFC), the Optical Character Reader (OCR), Bar Code Sorter (BCS) and the Delivery Bar Code Sorter (DBCS) as well as Flat Sorting Machine (FSM). The idea of automation is to sort mail into a pre-determined way so that mail can be processed speedily and accurately.

Objective
This participative workshop provides a strategic overview of the journey which is being undertaken by posts as the market around them changes rapidly. It includes some very practical suggestions and ideas for delegates to take away with them and use in their organisations.

Agenda

1.    Strategic perspective

• Vision for the transformation journey
• Where you want to be in the future
• Understanding where you are coming from
• Knowledge and value currently embedded in the organisation
• Defining key milestones for the journey

2.    Organisation culture and focus

• Defining new priorities
• Key messages and communications
• Management of change
• Maintaining the momentum

3.    Customer focus

• Internal and external customers
• Understanding their needs
• Focusing on customer requirements
• Quality and improvement

4.    Commercial and competitive strategies

• What is the market
• Who are the competitors
• Acquiring, engaging and retaining customers

5.    Investing in your people and your future

• Recruitment and retention
• Developing management capability for the future
• Engaging and motivating your staff
• Training and career development

About your leader

Derek Osborn, Director, E-Biss International and
former member of senior management, Royal Mail, UK

Derek Osborn is an acknowledged international postal expert and
an innovative business coach and facilitator. For over 22 years Derek was in Senior Management in Royal Mail in the UK, which included responsibility for national transport projects and consultancy on delivery operations and quality performance. He also focuses on strategy and human resource development.

Since 2002 he has been a successful independent international postal expert and has worked with all the leading posts across the world but mainly in Europe, including Poste Italiene, TPG Post, Swiss Post, Deutsche Post, Gibraltar, Latvia Post, Estonian Post and Posteurop.