Workshop B: Friday 7th April (9am-4.30pm)
Email, Document and Records Management – Designing an environment for complete, integrated Information Management

Government departments such as the Department of Family and Community Services and the Australian Drug and Sport Agency are seeing the benefits of enterprise document, records and content management.

This includes increased organisational efficiency, enhanced customer response, improved corporate
accountability and transparency. Most importantly, it has allowed organisations to be more customercentric in service delivery – a key outcome of many government department and agencies.

Do you want to: Understand the strategies and practical realities to document and content management in a cost-conscious and ever increasing demand environment Learn how to use the best available technology in improving operations while delivering efficient and customer friendly service where and when this is needed Discover Information Management Blueprint for capturing and managing critical information across your organisation Have a complete understanding of what makes an Electronic Document and Records Management System (EDRMS) project roll-out successful Understand what are the pitfalls to avoid in building up the business case for an ERDMS solution

The interactive sessions will cover:

• What are the components that makes up an
  EDRMS solution
• Building the case for ready access to information
• Understanding the business benefits – “don’t set out to achieve the paperless office!”
• Defining the EDRMS project objectives
• Evaluating your organisation background – whatare the barriers to implementation
• Considering legal implications – what are records?
• Allocating adequate resources and effort
• Designing the architecture, data schema to capture all the critical information across the organisation
• Managing the change within the organisation for the new EDRMS solution
• Planning the project stages and managing risks along the way

Course times and documentation:
Registration starts at 8:30am. The course will commence at 9:00am and finish at 4:30pm with
appropriate breaks for morning tea, luncheon and afternoon tea. Participants will receive a
comprehensive documentation including all presentation material.

Register for the specifically designed workshop now to secure your place! Call +61 2 9005 0777 or register online at www.terrapinn.com/2006/gtw_au