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Day 1: Monday 8 May, 2006
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| 08.30 | Registration and welcome coffee
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| 09.00 | Opening remarks from the chair
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| | Chris Downy, Executive Director, Australian Casinos Association
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| INVESTIGATING NEW DEVELOPMENTS AND GROWTH THROUGH BUSINESS INTEGRATION |
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| 09.10 | International keynote address:
Culture and the casino experience
- New initiatives to satisfy to market needs
- Online gaming - Chinese games and gambling culture
- Expanding online revenue streams
- Implementation of games like Mahjong and Chuo dai di
- Creating an online casino culture
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| 09.40 | Panel discussion:
Hitting the jackpot - what progressive companies are doing to thrive and survive
- Latest gaming and casino developments beyond Australia
- Key lessons for Australian operators
- Overseas investment and development opportunities
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| | Dean DiLullo, President and Managing Director,Fiesta Rancho Hotel and Casino, USA and General Manager, Station Casinos, USA, Station Casinos Nigel Morrison, Chief Executive- The Federal Group, Federal Hotels and Wrest Point Casino Chris Downy, Executive Director, Australian Casinos Association
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| 10.30 | Morning coffee
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| BIG BOLD CONCEPTS FOR DRIVING YOUR BUSINESS TO THE NEXT GENERATION |
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| 11.00 | International keynote address:
Leadership strategies for strengthening human capital and building strong businesses
- Building an effective team - how to recruit, build and retain an effective team
- Increasing profit - innovative ways to maximise revenue and minimise expenses
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| | Dean DiLullo, President and Managing Director,Fiesta Rancho Hotel and Casino, USA and General Manager, Station Casinos, USA, Station Casinos
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| 11.30 | International address:
Ensuring continued online gaming growth
- Importance of building brand reputation and cost-effective marketing
- The role of acquisitions in delivering growth
- Enhancing customer experience and cross selling: casino, poker and others with sports wagering
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| MAXIMISING ROI FROM YOUR CASINO AND GAMING OPERATIONS |
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| 12.00 | Building ROI by creating a holistic gaming experience
- Importance of non-gaming amenities and entertainment in driving patronage and revenue
- The challenges of food and beverage
- The role of aesthetics in a casino – creating a unique experience
- Generating alternative revenue aside from gaming
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| | Nigel Morrison, Chief Executive- The Federal Group, Federal Hotels and Wrest Point Casino
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| 12.30 | Luncheon with sporting superstar Tim Watson
Sponsored by:
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| 14.00 | Panel discussion:
Maximising profits through non-gaming amenities and guest service excellence
- Building corporate value through effective guest relations
- Strategies for effectively managing difficult guests and problem gambling
- Importance of non-gaming amenities and entertainment in driving patronage and revenue
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| | Moderator: Chris Downy, Executive Director, Australian Casinos Association Nigel Morrison, Chief Executive- The Federal Group, Federal Hotels and Wrest Point Casino Danny Munk, Chief Operations Officer, Panthers World of Entertainment
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| 14.50 | Creating communities through business integration and urban development
- Plans for Tabcorp and Consolidated Properties to commence a $1billion cruise ship terminal development in Townsville
- Positioning casinos as agents of urban development
- Increasing economic benefits to the region
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| | Peter Trathen, Chief Executive, City Pacific Project Management, City Pacific Group
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| 15.10 | Money laundering: PREPARE, PREVENT, PROTECT
- Latest developments in money laundering laws
- Implications for the gaming industry
- Strategies for detection and prevention to avoid losses and personal liability
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| 15.30 | Speednetworking
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| 16.00 | Afternoon tea
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| 16.20 | Regulatory panel discussion:
Critical perspectives on regulations: rules and ramifications
- Globalisation of gambling: implications for Australia
- Future legislative challenges and new directions
- Local approaches to national issues
- Creating a borderless gaming environment
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| | Moderator: Chris Downy, Executive Director, Australian Casinos Association Linda Woo, Direcor Licensing and Gaming Services, Queensland Office of Gaming Regulation Peter Cohen, Executive Commissioner, Victorian Commission for Gambling Regulation
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| 17.00 | Current developments in gaming regulation
- Legislation and standards - future directions for the industry
- Latest developments on wagering licences and permits
- Developing and reinforcing the Government’s commitment to responsible gambling
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| | Peter Cohen, Executive Commissioner, Victorian Commission for Gambling Regulation
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| 17.20 | Champagne roundtables
Roundtable discussion one: Opportunities and challenges for hotels
Led by:
David Elliott, Executive Officer, Australian Hotels Association, NSW
Roundtable discussion two: Casino marketing checklist - is your casino marketing campaign complete?
Led by:
Dean DiLullo, Vice President, Fiesta Rancho Hotel and Casino, USA and General Manager, Station Casinos, USA
Roundtable discussion three: Case study: sustaining growth through a unique lottery business model in a mature market
Led by:
Alec James, Director, Business Development, Lotterywest
Roundtable discussion four: Gaming and the community: working together to achieve responsible gambling
Led by:
Virginia Baker, Responsible Gambling Manager, Star City
Mary Marquass, Responsible Gaming Liaison Manager, Jupiters and Treasury Casinos
Junior Toleafoa, Group Host Responsibility Manager, SKYCITY Entertainment Group
Roundtable five: The club manager of the future
Led by:
Barry West, Victorian President, Club Managers Association of Australia
Grant Duffy, Treasurer, Club Managers Association of Australia
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| 17.50 | Closing remarks from the chair and close of day one
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| | Chris Downy, Executive Director, Australian Casinos Association
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Day 2 : Tuesday 9 May, 2006
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| 08.30 | Welcome coffee
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| 09.00 | Opening remarks from the chair
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| GENERATING GROWTH THROUGH INNOVATION |
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| 09.10 | Tattersall’s broadens revenue stream through offshore ventures
- Tattersall’s off shore growth strategies with Swedish partner, EssNet
- Broadening revenue base through investments in European and African lotteries
- Exploring business opportunities
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| 09.40 | Generating Lotteries Revenue - THE KENO EFFECT
- Keno as an increasing share of the product mix for lotteries.
- Keno as an enabler for lotteries entry into the social space
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| 10.10 | Morning Tea
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| CLUBS, PUBS AND HOTELS – KEY ISSUES AND TRENDS
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| 10.40 | Executive panel discussion:
Effectively dealing with the changing nature of clubs
- Adding value to the customer experience through a high quality style of management and hospitality
- Increasing revenue through amalgamations and diversifications –should businesses do this?
- What are the other alternative revenue streams?
- Broadening leisure offerings beyond poker machines
- Tackling smoking bans
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| | Barry West, President - Victorian Zone, Club Managers' Association
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| 11.30 | Executive panel discussion:
The Australian racing industry: present and future developments
- Opportunities and implications of the broadcasting rights war
- Strategies to ensure long term viability and forecast for next 5 years
- Facing the inevitable – merging of clubs?
- The racing industry as an investment proposition
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| 12.20 | Luncheon
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| BETTING EXCHANGES AND SPORTS BETTING
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| 13.40 | Question and answer executive session:
The battle with betting exchanges continues
This session provides an opportunity for delegates to ask a question and then to draw on the collective experience and wisdom of the executive panellists and entire conference group for an answer.
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| 14.10 | Executive panel discussion:
Examining the secrets of success behind sports betting
- Growth and investment strategies for staying ahead of the game
- Analysing the Australian sports betting sector in an international context
- How can Australia position itself as an international leader?
- Ongoing investments in the latest technological developments
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| STAYING AHEAD OF THE GAME - DEVELOPMENTS IN TECHNOLOGY AND ONLINE GAMING |
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| 14.50 | Making money: increasing revenue from poker machines
- Latest developments and innovations
- Delivering profits from gaming machines
- Optimising technology for player satisfaction
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| 15.20 | Afternoon tea
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| 15.50 | Market research driving gaming and casino revenues
- The role of market research in gaming
- Understanding and using segmentation to create player loyalty
- Measuring promotional and marketing campaigns
- Selecting the best games for development
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| 16.20 | Executive panel discussion:
Looking ahead - developments in online gaming
- Next generation online gaming opportunities and trends
- Maximising ROI for your online gaming business
- Managing downsides – money laundering
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| | Rick Smith, Executive Director, Interactive Gaming Council, Canada
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| 17.00 | Closing remarks from the chair and close of conference
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