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Day One Tuesday 10 October 2006
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| 08.30 | Registration and welcome refreshments
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| 08.45 | Opening remarks and welcome by the chairperson
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| | Lindsay McDonald, Editor,
Smart Cards
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| THE BIG PICTURE – PROSPERING IN AN EVOLVING CARDS MARKET |
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| 09.00 | Keynote presentation: Survival of the fittest – how to
survive and thrive in a competing market
- Investing in new card innovations
- Business and commercial card issues and strategies
- Key industry trends and developments
- Regulations, new policy changes and their impact on profitability
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| | Pierre Kotze, Head: Chip Technologies,
Standard Bank
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| 09.45 | Keynote presentation: Developing card penetration
strategies in Continental Africa
- Creating explosive market growth
- Market segmentation and penetration strategies
- The changing attitudes of consumers to credit cards
Winning the African card market |
| | Jason Drew, Chairman,
Evolution Group
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| 10.30 | Morning refreshments
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| 11.00 | The future of international payments: changing the banking
landscape
- How will the banks stay relevant and remain profitable?
- The remittance business in Africa: what role should banks
take and how will this business evolve?
- How will innovations shape the future?
Craig Kilfoil
Sales and Marketing Director
PAYM8 (Group)
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| 11.45 | The essential loyalty programme for the African market: a
‘how to’ guide
- What are the drawbacks of current loyalty programmes
- How does this compare to world best practice
- Are loyalty schemes the way forward in Africa
- What inherent change is likely to occur in the near future
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| | Bruce Conradie, Managing Director,
Razors Edge Business Intelligence
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| KEY ISSUES IN CREDIT AND DEBIT |
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| 12.15 | Keynote presentation: Cards in Africa – essential
ingredients to optimise your cards product
- Key product offerings piloted & implemented
- Strengths and pitfalls
- What do our customers really want and need?
- Securing trust in an insecure world
- True innovation in the cards market
- The New Era … what the future may look like
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| | Raksha Cassiram, Debit Cards Manager,
Absa Group Payment Systems
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| 13.00 | Networking luncheon
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| 14.00 | Launching the first Islamic credit card in the Middle East
- Challenges to growing a sophisticated Islamic card offer
- Creating a win-win card programme
- How to stop customers roving regardless of the interest rate
you charge
- Understanding the dynamics of entering a new market
Speaker to be advised |
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| TECHNOLOGICAL SOLUTIONS |
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| 14.30 | So many ‘smart’ technologies, so few ‘smart’ solutions
- What are the current drawbacks to present smartcard
solutions
- How easy is it to implement a smartcard solution
- Are the solutions applicable to Africa?
- What about local solutions?
- Supporting ‘Proudly South African’ solution providers
- African success stories
Speaker to be advised |
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| 15.00 | Speed networking – bring your business cards
Speed networking is an exciting, quick and non-pressured way to meet fellow conference delegates and industry peers in one 15-minute session. This is where long-lasting and profitable business relationships begin
- Exciting, quick, no pressure
- Meet … move on … meet … move on … meet … etc
- Form long-lasting and profitable business relationships
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| 15.15 | Afternoon refreshments
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| FIGHTING CARD FRAUD AND INVESTING IN SECURITY |
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| 15.45 | Executive panel discussion: EMV and building the case for large scale investment in smart cards in the retail banking sector
- Will smart cards be the silver bullet against fraud?
- The benefits of liability shift for chip adopters
- Assessing the business case for EMV when African fraud
levels are comparatively low to surrounding countries
- Investigating EMV growth in surrounding countries and the
possible trigger of fraud migration to Africa
- Hybrid cards and illegal skimming
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| | Pierre Kotze, Head: Chip Technologies,
Standard Bank Robert Buchan, Chief Executive Officer,
Menalco
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| 16.30 | A smart card standard that enables leading edge solutions
worldwide
- What has been done thus far to accomplish this?
- What are the benefits of a standard card system?
- What can Africa learn from the experiences of other countries?
- What do you foresee in the near future?
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| | Ian Hermon, Executive Member,
Global Platform
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| 17.00 | Closing remarks from the chairperson and close of day one
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Day Two Wednesday 11 October 2006
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| 08.30 | Welcome refreshments
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| 08.45 | Opening remarks and welcome by the chairperson
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| | Lindsay McDonald, Editor,
Smart Cards
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| ENHANCING BUSINESS THROUGH CARDAND PAYMENT INNOVATION
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| 09.00 | Keynote presentation: Bridging the gap between today’s
technology and tomorrow’s opportunities
- Innovation in smart card technology – the evolution of
contactless and the brand and business benefits it provides
- Smart cards in motion globally. Examples of EMV migration,
the challenges and rewards
- Investing in security and authentication solutions
- The benefits to business of open and interoperable solutions
based on Global Platform technology |
| | David Curtis, Chairman,
Asia Pacific Smart Card Forum
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| 09.45 | Keynote presentation: Building successful electronic
processes beyond payment and loyalty transactions
- The effectiveness of combining e-payment and non-payment
applications on cards
- Establishing effective e-signature frameworks
- Enabling non bank services – facilitating e-government in
Africa
Speaker to be advised |
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| 10.30 | Morning refreshments
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| BUILDING LOYALTY PROGRAMMES AND MARKETING STRATEGIES TO MAXIMISE PROFITABILITY |
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| 11.30 | A road map to creating a successful loyalty programme
- Identifying the conundrum of most loyalty programmes
- A sound value proposition and integrated product offerings: a
prerequisite for success
- How do we measure success of loyalty programmes
- Future challenges for loyalty programmes
- An evaluation of the Discovery card
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| | Khalik Mayet, Head: Discovery Card,
Discovery Holdings
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| 11.45 | Creating a unique merchant coalition loyalty offering
centered around land-lord banks
- What does this mean to your organisations future
- Accelerating EMV compliance
- How successful has it been since inception
- How can the African market conform to this
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| | Robert Buchan, Chief Executive Officer,
Menalco
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| 12.15 | Networking luncheon
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| 13.30 | Growing consumer loyalty in the retail card industry
- International vs. local markets
- Marketing and partnership strategies – making the most of gift cards
- Building consumer loyalty through the strategic use of gift cards
- Closed loop vs. open platform
- Insights into consumer research
Philip Froom
Managing Director
DrawCard
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| 14.00 | Panel discussion: Developing co-branded loyalty schemes to reach your customer more effectively
- Streamlining and simplifying the application process for
loyalty programmes to enhance uptake
- Co-branding and the benefits of cost sharing
- Getting merchants to buy into loyalty schemes – creating a
better, more focused marketing tool
- Facilitating merchant integration – ensuring a consistent and
effective interface across your partnerships
- Who drives the most effective programmes
- Why programmes succeed or fail
- When is loyalty not loyalty
- Loyalty programmes
- Rewards programmes
Renen Watermeyer
General Manager
Infinity
- Cash back programmes |
| | Geoff Evans, Head of Loyalty,
Zalisa Loyalty Initiatives
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| 15.00 | Afternoon refreshments
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| BEYOND 2007 – TAPPING NEW MARKETS AND TRENDS |
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| 15.30 | Terminal velocity: where to next?
- Forecasts for magnetic strip terminals, wireless/mobile
terminals and IP enabled terminals
- Technological trends – moving toward self-service and
unattended terminals
- The opportunities and threats of unattended terminals
- Self-serve versus full serve kiosks
- The challenges presented by EMV migration
- Looking beyond conventional payment applications for
terminals |
| | Jason Maingi, Senior Manager,
Co-operative Bank of Kenya
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| 16.00 | Interactive roundtable discussions
Each delegate will be asked to select a table of
choice to discuss and network with like-minded
individuals facing similar challenges.
Roundtable 1: Contactless cards – discuss different
opportunities and threats involved in the contactless card
space
Roundtable 2: E-payments – addresses the current trends,
standards and regulations in electronic payments
Roundtable 3: Loyalty – examines strategies and techniques
for improved customer retention
Renen Watermeyer
General Manager
Infinity
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| 16.30 | Closing audience Q&A Session: feedback from roundtables
and the future of payments
- Tapping into the ‘unbanked’ consumer market
- Hypothetical security concerns for the future
- Likely payment trends for 2007 and beyond
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| 17.00 | Closing remarks and close of conference
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