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Day One Tuesday 23 May 2006
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| 08.00 | Registration and welcome refreshments
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| 08.30 | Opening remarks by the chairperson
Cas Coovadia
Managing Director
Banking Association of South Africa |
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| STRATEGIES FOR 21ST CENTURY GROWTH IN AFRICA |
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| 08.45 | Opening keynote: ‘Hot’ opportunities in the African market
- Financial reform for competitive advantage on the continent
- Effect of mergers and acquisitions on banking performance
- Enhancing existing infrastructure for increased growth
Professor Charles C. Soludo
Governor
Central Bank of Nigeria, Nigeria
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| 09.15 | Strategies for reviving investment in Africa
- Stimulating the appetite for investment
- Implementing mechanisms for risk transfer
- The growth potential of the banking industry
Zdenek Turek
Chief Executive Officer: Head of Sub Saharan Africa
Citigroup, South Africa
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| 09.45 | Guiding the African continent to sustainable financial growth
- Helping Africa to help Africa: investments from abroad
- Role of banks in financing development
- Cultivating a market guided democracy
Razia Khan
Chief Economist for Africa
Standard Chartered Bank, United Kingdom
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| 10.15 | Morning refreshments
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| 11.00 | Increasing the profitability of the African banking sector:
why it makes sense to invest
- Competition from non-bank financial institutions
- Strategies for improving investment
- Maximising on the performance of financial markets
Peter Hinton
Chief Executive Officer
Enterprise Banking Group, Botswana
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| 11.30 | Shaking the ‘third-world’ stigma and establishing Africa in global markets
- Competing with favourable treasury bill rates
- Overcoming foreign exchange shortages
- Preparation for privatisation
Alan Boshwaen
Chief Executive Officer
International Finance Service Centre (IFSC), Botswana
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| EXPANDING INTO AFRICA |
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| 12.00 | Growing your returns with cross border mergers and
acquisitions
- Current appetite for acquisition in Africa
- The effect on locally controlled banks
- Ensuring ROI on acquisition initiatives
Jim Ovia
Chief Executive Officer
Zenith Bank, Nigeria
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| 12.30 | Networking luncheon
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| 13.45 | Panel discussion: Opportunities and strategies to profit in Africa’s debt capital markets
- Debt capital markets – the choice for financial expansion?
- Debt capital markets as an investment opportunity
- The long term effects on the banking industry
Alan Boshwaen
Chief Executive Officer
International Finance Service Centre (IFSC), Botswana
Disebo Moephuli
Executive Manager Treasury
Development Bank of South Africa, South Africa
Peter Hinton
Chief Executive Officer
Enterprise Banking Group, Botswana
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| FUTURE TECHNOLOGIES TODAY |
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| 14.30 | Standard Bank – technological innovations for competitive
advantage
- How is technology proliferating?
- What are the key vectors?
- How does technology change the playing field
- Options for deploying internally and externally
Herman Singh
Director: Architecture & Technology Engineering
Standard Bank, South Africa
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| 15.00 | Speed networking – bring your
business cards
Speed networking is an exciting, quick and non-pressured way
to meet fellow conference delegates and industry peers in
one 30-minute session. This is where long-lasting and
profitable business relationships begin.
- Exciting, quick, no pressure
- Meet … move on … meet … move on … meet … etc
- Form long-lasting and profitable business relationships
- Exchange business cards with fellow conference delegates
and industry peers
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| 15.15 | Afternoon refreshments
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| 15.45 | Case study: Pioneering mobile banking in South Africa
- Understanding your target market
- Introducing banking without a bank account
- Innovating cellphone to cellphone transactions
Brian Richardson
Founding Director
Wizzit Bank and Bank of Athens, South Africa
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| 16.15 | Case study: Lowering the cost of banking through mobile
communications
- The major forces driving the development of mobile
commerce in Africa
- What has changed in the last year?
- What does this mean for customers today?
- What does this mean for banking tomorrow?
Len Pienaar
Chief Executive Officer: Mobile & Transact Solutions
First National Bank, South Africa
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| 16.45 | The spotlight on payment systems – moving towards
efficiency
- Introducing risk reduction measures
- Realising RTGS and avoiding gridlock
- Making the transition to a cashless society
Juma Dalmas Menya
Payment Systems Development Specialist
Kenya Consolidated Bank, Kenya
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| 17.15 | Chairman's closing remarks and close of conference
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Day Two Wednesday 24 May 2006
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| 08.00 | Welcoming refreshments
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| 08.15 | Opening remarks by the chairman
Phil Mnisi
Chief Executive Officer
Institute of Bankers, South Africa
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| CUSTOMER RELATIONSHIP MANAGEMENT |
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| 08.30 | Enhancing your banking brand credibility
- Unlocking the potential of your financial brand
- Utilising branding to separate you from your customer
- Measuring the profitability of your brand
Peter Mageza
Group Executive Director: Head of Africa
ABSA, South Africa
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| 09.00 | Client Relationship Management in a corporate and
investment banking environment
- CRM – strategy or technology?
- CRM – cocktails, cigarette boxes, computers and partners
- Measuring successful implementation of CRM – forests and logs
Bennie Burger
Director of CRM
Standard Banks Corporate and Investment Banking, South Africa
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| 09.30 | Fostering a customer-driven corporate culture
- Have you wowed your customer today?
- Lead by example – getting executive buy in
- Performance contracts and staff recognition
- Complaint and compliment management
Karl Stumke
Managing Director
Barclays Bank, Tanzania
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| 10.00 | Morning refreshments
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| 10.30 | Panel discussion: strategies for fulfilling the
vision of ‘the customer is king’
- The future in the hands of the customer
- Enhancing experience through increased product segmentation
- New initiatives for value added services
Karl Stumke
Managing Director
Barclays, Tanzania
Zdenek Turek
Chief Executive Officer: Head of Sub Saharan Africa
Citigroup, South Africa
Bennie Burger
Director of CRM
Standard Banks Corporate and Investment Banking, South Africa
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| COMBATING FRAUD |
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| 11.30 | Combating phishing, crime and money laundering
- Understanding the threats and risks of phishing
- Building the capacity for screening new accounts
- Implementing a ‘know your customer’ campaign
- Collaborations with international bodies to improve prevention
efforts
- What does this mean for the bottom line?
Herman Singh
Director: Architecture & Technology Engineering
Standard Bank, South Africa
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| PRODUCT DIVERSITY AND BANKING THE UNBANKED |
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| 12.00 | Case study: ‘Mzansi’ scheme – broadening the reach of
banking services to previously disadvantaged communities
- Delivery of a subsidised banking product'
- What has Mzansi achieved so far?
- Lessons learnt from the Mzansi experience
Ntsundeni Madzunya
Chief Information Officer
Postbank, South Africa
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| 12.30 | Networking luncheon
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| 14.00 | Innovation in banking – developing different products for
different markets
- Ensuring the right products for your market
- Maintaining your management focus
- Case studies from the Nigerian context
Chidi Okpala
Divisional Head: Product Development & Management
United Bank for Africa, Nigeria
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| 14.30 | Panel discussion: Banking the un-banked and
encouraging new markets
- Improving credit facilities for low income earners
- Banking the un-banked: getting it right
- Mobile communications as an alternative solution for the
African market
- The potential for growth in Africa
Len Pienaar
Chief Executive Officer: Mobile & Transact Solutions
First National Bank, South Africa
Ntsundeni Madzunya
Chief Information Officer
Postbank, South Africa
Brian Richardson
Founding Director
Wizzit Bank and Bank of Athens, South Africa
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| 15.30 | Afternoon refreshments
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| ROUND TABLE DICUSSIONS |
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| 16.00 | Interactive round table discussions
- Outcomes focused
- Discuss your common interests
- Gain different perspectives on how people approach their
problems
Table 1: Increasing exposure to wireless application in banking
Extending the reach and enhancing the convenience of
internet banking products and services
Len Pienaar
Chief Executive Officer
FNB Mobile Solutions, South Africa
Table 2: Cross border payments: smoothly on track
A regional approach to cross-border payments – developing
acceptable cross-border models for payment in the region
Karl Stumke
Managing Director
Barclays Bank, Tanzania
Table 3: Exploring new markets for investment banking
Exploring the potential of penetration of new markets in
investment banking
Disebo Moephuli
Executive Manager Treasury
Development Bank of South Africa, South Africa
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| 16.30 | Report back session to the delegates
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| 17.00 | Chairman's closing remarks and close of conference
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