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Day One Tuesday 5 April 2005
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| 08.00 | Registration and morning refreshments
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| 08.30 | Chairperson’s opening remarks
Dave Ingram, Executive Member
Communications Users Association of South Africa
Senior Manager Network Services
Nedbank
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| THE REGULATORY FRAMEWORK FOR VoIP |
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| 08.45 | Keynote address - The changing communications landscape in Africa
• The role of ICT in bridging the digital divide
• Challenges in building a world class ICT sector
• A vision for the future
Senior Representative
Department of Communications, South Africa
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| 09.30 | Regulating VoIP: defining the legal boundaries
• Is there a need to regulate VoIP?
• Regulatory challenges and the way forward
• The legalities of VoIP explained
Andries Matthysen
Senior Manager – Licensing
Independent Communications Authority of South Africa
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| 10.15 | Morning refreshments
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| MAKING THE BUSINESS CASE FOR ENTERPRISE IP TELEPHONY |
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| 11.00 | Keynote address - what happens to the business model after VoIP?
• Changing the shape and structure of the telecommunications industry with the introduction of VoIP into the African market
• Who stands to gain and who stands to lose?
• Mobile companies are looking at data services; ISPs want to offer telephony – who will come out on top?
• New areas for growth both inside and outside South Africa
• What current pricing information can tell us about the likely shape of new businesses
• Growth projections for Africa 2008
Russell Southwood
Chief Executive Officer
Balancing Act, United Kingdom
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| 11.45 | Panel discussion: VoIP in the enterprise environment
• Moving to VoIP – part of a larger technology migration
• How to achieve cost savings, practicality, quality and ease of implementation
• The fate of existing equipment
• General question and answer discussion
Peter Oeschger
Chief Information Officer
Sasfin
Quinton Smith
Voice Technology Technical Manager
Discovery
Dave Ingram, Executive Member
Communication Users Association of South Africa
Senior Manager Network Services
Nedbank
Raoul Blignaut
IT Director
Citigroup
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| 13.15 | Networking luncheon
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| 14.15 | VoIP implementation and application
David Li
Director of Southern Africa Regional Marketing
Huawei
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| 15.00 | Speed networking - Bring your business cards
Speed networking is an exciting, quick and non-pressured way to meet fellow conference delegates and industry peers in one 30-minutes session.These brief meetings are the starting point for conversation and networking throughout the conference. This is where long-lasting and profitable business relationships begin
• Exciting, quick, no pressure
• Meet…move on…meet…move on…meet
• Form long-lasting and profitable business relationships
• Exchange business cards with fellow conference delegates and industry peers
• The best 30-minute networking session you have ever experienced
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| 15.30 | Afternoon refreshments
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| VoIP IN AFRICA |
Voice usage is increasing in Africa due to improvements in the Internet and the number of service providers entering the market. This panel will focus on the regulations in Africa and the numerous opportunities that exist within the African continent.
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| 16.00 | Panel discussion: VoIP in Africa
• Effects of regulations on the telecommunications industry
• Opportunities and threats
• Taking advantage of strengths and minimising weaknesses
• Key growth areas in Africa
Philip Schmidt
Programme and Technology Manager
Bridges.org
Russell Southwood
Consultant and Online publisher
Balancing Act, United Kingdom
William Tucker
Senior lecturer IT
University of the Western Cape
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| 17.00 | Closing remarks from chairperson and close of day one
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| 17.15 | Cocktail function
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Day Two Wednesday 6 April 2005
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| 08.30 | Chairperson's opening remarks
John Joslin
Future Proof Consulting
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| IMPLEMENTING VOICE OVER INTERNET PROTOCOL |
IP Telephony is revolutionising communications. Increased efficiency, better services and cheaper long distance calls all play a part in moving this technology forward. Learn how leading corporations implemented VoIP, the challenges they faced and benefits they are experiencing from doing so.
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| 08.45 | Case study: Sasol Private Telephone Network
• Using existing data to transport voice
• Facilitating a high level of telephony
• Implementation resulting in substantial savings
Buks de Jongh
Telecom Co-ordinator
Sasol
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| 09.15 | Case study: Chemical Service's move to an IP telephony network
• Transmitting data, voice and video over a single infrastructure
• VoIP, an asset to operations
• Reduced administration costs, flexibility and increased personal productivity
• Greater degree of control ensuring better systems integration and security
Chris Kotze
Group IT Manager
Chemical Services Limited
Senior Executive
Dimension Data
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| 09.45 | Case study: Standard Bank's early adopter strategy for VoIP
- The group’s strategic intent
- How SBG developed its Licencing approach
- The Design philosophy
- Deployment and benefits realization
- The road forward
Herman Singh
Director: Technology Engineering
Standard Bank
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| 10.15 | Morning refreshments
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| 10.50 | Case study: Internet Protocol-based tele-consultation: a VoIP Project
• Rural Eastern Cape hospitals and clinics
• Community involvement with design, development and measurement
• Wireless Internet Protocol network infrastructure
• Innovative human computer interfaces
-Text, voice, images and video
-Real-time communication
-Store and forward communication
-Portable devices
William Tucker
Senior Lecturer
University of the Western Cape
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| VoIP IN THE CALL CENTRE ENVIRONMENT |
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| 11.35 | Case study: Anywhere, anytime, managed service delivery
• Building IP-based, converged contact centre services
• Leveraging a fully converged network - integrating systems, processes, people and contracts to deliver
superior service at lower cost
• Enabling 24x7 self-service functionality through voiceenabled applications
• Implementing a functionally rich, geographically independent contact centre environment to everyone
Karel Botha
IT Exco Director
CallingtheCape
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| 12.20 | Case study: First VoIP Call centre in Africa – CAFÉ
Informatique & Telecommunications
• Africa’s first VoIP call centre
• Requirements for setting up a call centre
• Dealing with technical problems
• Taking full advantage of human resources
Jean-Marie Noagbodji
Director General
CAFÉ Informatique & Telecommunications, Togo
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| 13.05 | Networking luncheon
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| KEEPING AHEAD OF THE TECHNOLOGY GAME |
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| 14.05 | Case study: Next generation converged communication systems
Senior Executive
Alcatel
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| 14.50 | iLanga: an open source, real-time multimedia communication platform for
Africa
iLanga is a complete voice commuincation system, highly scalable and
flexible. iLanga's open source nature makes it easy to adapt it to different
legacy environments, as well as operating localisations of any type on
request, starting from language. It is suitable to respond to the telephony
needs of a wide range of users, especially in a telecommunication
environment progressively deregulated, but local ISPs and the government are
particularly suited to benefit from adopting the system.
DONT MISS THE LIVE DEMONSTRATION!
Jason Penton
Operations Specialist: Software development
Telkom SA
Alfredo Terzoli
Project Director
Telkom Centre of Excellence in Distributed Multimedia
Rhodes University
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| 15.35 | Afternoon refreshments
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| 16.00 | Panel discussion: VoIP implementation - Challenges and solutions
• Initial challenges when implementing VoIP
• Advantages and disadvantages when deploying VoIP
• How to ensure quality and security
• Levels of management participation needed for VoIP to work
Buks De Jongh
Telecom Co-ordinator
Sasol
Alfredo Terzoli
Project Director, Telkom Centre of Excellence in Distributed Multimedia
Rhodes University
Herman Singh's
Director: Technology Engineering
Standard Bank
Chris Kotze
Group IT Manager
Chemical Services Limited
Senior Executive
Dimension Data
Senior Executive
Alcatel
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| 17.00 | Chairperson's closing remarks and close of day two
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Day Three Thursday 7 April 2005
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| 08.30 | Chairperson's opening remarks
Geoff Johnson, Vice President & Research Director
Gartner, Australia |
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| OPPORTUNITIES AND INDUSTRY DYNAMICS |
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| 08.45 | Wholesale VoIP in Africa
• Challenges facing Traditional and Emerging carriers
• Carrier Class VoIP – a realistic alternative
• Delivering quality while reducing costs
• Case studies – benefits gained by Fixed / Mobile African Carriers
Mike van den Bergh
Managing Director
Gateway Communications
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| 09.30 | Panel discussion: The realities, cost and complexity of deploying a voice network
• Myths and realities about VoIP in the carrier and wholesale business
• Overcoming technical challenges: toll quality, network infrastructure, sensitive voice traffic, latency
• Is there a lack of applications that generate ROI?
• Generate revenue and improve customer retention through bundled services
• Effects of deregulation and the increasingly competitive landscape
Dr Angus Hay
Chief Technology Officer
Transtel
Yves Desmet
VP Sales EMEA
Verso, Belgium
Mike van den Bergh
Managing Director
Gateway Communications
John Joslin
Consultant
Future Proof Consulting
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| 10.30 | Morning refreshments
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| 11.10 | Challenges facing Value Added Network Suppliers moving into the converged environment
• The VANS industry as a credible provider of voice services
-Advantages and disadvantages
• Network demands of VoIP – manage and guarantee quality of service
• Integration with PABXs and other network infrastructure
• Availability and cost of bandwidth
• Interconnection regime and tariffs
• International services
Mike van den Bergh
Managing Director
Gateway Communications
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| 11.50 | Giving voice to your network
• VoIP as a means to simplify your network and reduce call and operational costs
• Differentiate your product, add value to benefit your customers through, unified messaging and voice portals
• Delivering cost-effective voice and IP-based services
• Package deals – delivering voice, video and data through the same media
Geoff Johnson
Vice President & Research Director
Gartner, Australia
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| 12.30 | Networking luncheon
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| TECHNOLOGY CHALLENGES |
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| 14.00 | Meeting the demands of today's networked consumer
• Marrying the demands of different customers with different needs
• Quality of Service issues
Wayne Venter
Enterprise Solutions
Nortel Networks SA
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| 14.45 | Afternoon refreshments
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| 15.15 | Panel discussion: Meeting and managing your customer's expectations when deploying VoIP
• Achieving true Quality of Service when deploying VoIP
• Turning your attention to service creation and enhanced applications in order to achieve return on investment
• Differentiate your service through Quality of Service – building better IP-based services
Wayne Venter
Enterprise Solutions
Nortel Networks SA
Geoff Johnson
Vice President & Research Director
Gartner, Australia
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| 16.15 | Chairperson's closing remarks and close of conference
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