Benefits of a converged network for:

• reduced communications costs
• improved community services
• inter-agency voice, data and video communications

Presentation and Case Studies which consider the following issues:

• Three different types of convergence and the impact on
  your organisation
•  Making the most of Mobility and Wireless Trends
• Questions to ask your Integration, Technology and Service

Value-added solutions are now moving VoIP from a technology designed to reduce costs, through to a solution that enhances the way an organisation communicates. Topics to be addressed include:

• VoIP Trends for 2005
• Productivity enhancing applications
• Wireless, the next frontier for VoIP

• Laying the groundwork for IP telephony upgrades
• Making the right technology choices
  
  

• The trials and tribulations associated with an IP telephony rollout across a diverse enterprise
  - The Victorian government is charting a course for IP telephony - the
  Victorian Office Telephony Project (VOTS) is moving Departments to a hybrid IP/PABX system that will allow any of the connected locations to use traditional telephony, VoIP, or a combination thereof.

• Performance, reliability and security
• Quantifying the ROI
• Improving the quality and reliability of services
• Identifying and monitoring payback periods

Speed networking is an exciting, quick and non-pressured way
to meet fellow conference delegates and industry peers in one
50-minute session. These brief meetings are the starting point
for conversation and networking throughout the conference.
Meet ... move on ... meet ... move on ... meet
Form long-lasting and profitable business relationships

• Lessons learned from trials to full-scale implementation
• Benefits of network integration for corporate users
• Business models in Australia
• How these models can be applied across global offices
  

• Drawing on the right expertise to develop your VoIP network
• Supporting enterprise users for voice and data services
• Developing the best cost models to manage upgrades
  

(The Northern Territory Government plans to spend $140 million on a VoIP overhaul over five years. This project, when fully operational, will provide voice and data services to more than 250 sites and 180 schools in the NT)

Addressed by:

• Creating a positive experience for your users
• Streamlining the move, add and change process

• Convergence, the time is now
• What's driving adoption of converged services?
• VoIP - Integration of customer requirements
• MCI VoIP and network solutions
  

• Improving call centre capability using VoIP
• Using VoIP in a small but strategic manner
• Managing the switch-over to VoIP
• Addressing quality of service issues

• Power requirements for IP voice, data and video networks
• Power protection technology to ensure a reliable network - from desktops through to voice and data centres
  

Unlike the traditional telephony networks, VoIP is part of the IT infrastructure, meaning VoIP networks are vulnerable to attacks. Hear how to:

• Address network vulnerabilities
• Build solid security solutions
• Questions you need to ask your vendor

• Understanding the scope of VoIP licensing laws in Australia
• How will these laws affect carrier, networking suppliers and internet service providers?
• What are the challenges and benefits from regulating VoIP?
• Will VoIP regulation benefit end users? If so, how?
  

(Under major changes to telecommunications laws, the federal Government is laying the groundwork to regulate VoIP by mid-2005)

• intersection of the physical and virtual worlds
• Converging voice and data networks
• Enabling corporate network infrastructure
• Supporting Web conferencing services
  

The Edith Cowan University network services supports the voice, data and video communications needs of more than 25,000 students and faculty members.

• Identifying and building the business case for an integrated
  network  
• Project management and design considerations
• Delivering applications to improve customer service
• Measuring and monitoring network capacity and applications in
  real time
• Quantifying the cost savings from VoIP for internal and external communications
  
  The 100-year-old wine-maker, Brown Brothers, is using VoIP technology to improve communications throughout the enterprise, while saving costs through the use of a single integrated network.

• Servicing the information needs of clients and customers
• Achieving business efficiencies in a VoIP environment
• Benefiting from flexibility using convergence technology

The Department of Veterans’ Affairs (DVA) has completed a major upgrade of its IT environment. This transformation project has improved access to applications for 3000 DVA users, while laying the foundation to reduce operating costs by using VoIP technology. The VoIP network replaces ageing disparate PABXs with access to cost-effective IP telephony and voicemail. The DVA national network is monitored on a 24/7 basis from a network operations centre in Sydney.