• Carrier trends and possibilities connecting the Middle East to the world
• Building resilience, quality and a comprehensive service portfolio
• Meeting the rapidly growing expectations of the region
• Gaining entry into new markets while expanding network reach
  

• The drivers for growth in MENA
• Acquiring new customers and generating new revenues through effective partnering
• Generating sustainable growth – the future drivers of revenue
• Quantifying demand for communications services
  

• Should wholesale and retail markets be distinct, or can a carrier have services utilising both?
• Minimising cannibalisation threats from next generation services
• How far up the value chain should telcos go?
• Boosting the bottom line via managed service
• Maintaining quality of service to deliver new revenues
  

• Embracing technology, IP and its role in next generation networks
• Enhancing customer loyalty and garnering market share – the keys to the Middle East market
• Expanding network reach – buy or build?
• Strategies for last mile connectivity
  

• How can the IP transit market be strengthened? 
• Need to diversify and become more customised 
• Restructuring the peering system 
• Will VoIP have the same business model as voice traffic? 
• Working with service providers to establish destinations 
• Evaluating different types of connectivity models
  

• Enabling global service capabilities - interconnecting with international networks
• The need for a high capacity fibre optic cable system in the Middle East
• Resolving Asia – Middle East – Europe bottlenecks
  

• Liberalisation process is generating the rise of new players in the Region, mainly Mobile and VoIP
• Privatisation process is injecting new capital flows, creating/improving local network infrastructures
• Liberalisation / privatisation trend favours partnerships and alliances with local operators

• Regional cable systems: Where are the new traffic bottlenecks?
• Can carriers successfully partner to provide international services for multinational companies?
• Assessing global opportunities for Middle Eastern telcos
• Benchmarking emerging regional hubs for service proposition
  

• Moving from state monopolies to a more competitive and complex market place
• Benchmarking competition
• Facilities based versus service based competition
• Future challenges in market deregulation
• Gauging the incumbent’s significant market power
  

Sponsored by:

• Effectively utilising existing infrastructure to deliver compelling broadband services
• Meeting the needs of residential users – delivering Arabic content locally
• Developing winning partnerships in order to deliver a top quality service
• Understanding the importance of pricing, billing and marketing broadband services
  

• Profiting from the growing demand for residential broadband services
• Positioning your business as an IP based solutions company in order to succeed 
• Ensuring customer satisfaction and retention through reliable and secure service
• What's next for broadband services?
  

• Financial drivers for migration to VoIP
• Meeting customers needs through VoIP
• The implications and challenges of regulating VOIP
• Offsetting IP transit price declines by providing more bandwidth
• Interconnection models for next-gen services
  

• Creating logistic free deployment models
• Managing the digital home effectively beyond the gateway
• Providing scalable and future proof device solutions

• Satellite’s role in increasing mobile and broadband footprints
• The impact of IP services of satellite
• Enterprise applications incorporating satellite services
• The impact of the convergence of broadcast and telecommunications
  

• Building a successful long term strategy and defining the business models
• The Triple Play offer: voice, video and data service bundling
• Video: implementing a long term strategy
• From Triple Play to multi-play, including fixed-mobile convergence

• Are end users demanding more managed and value added services?
• Telemanagement initiatives in value added servicesInvesting in value added voice – analysing economic and technical drivers
• Adding value by adopting a flexible and customer segmented approach
• Holding on to your customers – what bundles work to attract and retain consumers?
  

• Combating declining voice revenues
• Justifying the capex needed to replace TDM infrastructures
• Strategies to reach profitable economies of scale
• The growth, demand and revenue potential for VoIP
• The impact of VoIP on operators’ business models
  

• Network convergence with new architectures based on MPLS and Ethernet
• Remote access strategies and network security issues
• Successful bundling of managed services for the enterprise
• Requirements for the next-generation multiservice edge
  

• Industry milestones
• Broadband access background - early adopters
• The Chasm
• PC for every home initiative
• Crossing the chasm – mainstream adoption
• What’s next for the broadband market – VAS, VPNs?

• How to buy and sell directly with carriers in the US, Europe and Latin America and Africa with a single interconnect and centralized settlement
• How to take advantage of regional pricing opportunities
• How to directly interconnect with fixed and mobile operators worldwide and avoid the CapEx and lengthy negotiations required for bilateral interconnection
  

• Gauging the shape of the converged WiFi/mobile network
• Extending the broadband proposition to mobile
• Maximising ARPUs with targeted market segmentation
• Migrating services towards platform independence
  

• Where will success lie -fixed, wireless and convergent operators
• The differences for infrastructure-based and virtual operators
• Who will be the niche players?
• The impact of technology discontinuities 
• Achieving critical mass in the market
  

• The IFCs experience as a global investor in the telecoms sector
• World Bank’s experience as telecom policy advisor
• The contribution of  telecoms investment to overall economic development
• Lessons learned and insights into the telecoms sector in the MENA region
  

• Using next-gen technologies like VoIP and ethernet for global connectivity
• Beyond GRX – integrated mobile services
• Developing content aggregation services
• Providing profitable roaming provisions
• Fixed and wireless backhaul strategies
  

• Mature revenue like SMS? Extract more revenue from this important stream
• New services, generating revenue in a race against time.
• Mixing & matching the old with the new for maximising profitability.
• Using adoption curves for re-launching services

• Gauging the opportunity offered by mobile content
• Delivering value added services which protect and grow revenues
• Stimulating SMS and MMS usage
• Mobile data and the impact of 3G
• Supporting value added services for prepaid customers
  

• Approaches to cost effective distribution
• Using prepaid pricing morphing to support enduring offer differentiation
• Best practices on marketing in low ARPU markets
  

• Preserving and expanding customer base
• Collecting, analysing and auditing customer data
• Enhancing customer loyalty and garnering market share
• Optimising prices plans to stimulate loyalty
• Diverting funds from customer acquisition to customer retention
• Gaining a single view of the customer across your organisation