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Masterclasses
Friday 9 September 2005
Masterclasses will begin at 9am and end at 1pm. Morning refreshments are provided.
Masterclass A
Procurement outsourcing - Is it worthwhile in your organisation?
Led by
Stephanie McKern
Director
The Australian Logistics Academy, Australia
Objectives
To provide an overview of procurement outsourcing for purchasing executives to understand the requirements of outsourcing, as well as being aware of the disadvantages and traps that occur when outsourcing the procurement function. Delegates will walk away with tools to evaluate the in-house vs. outsourcing option, evaluate outsource providers prior to engagement (due diligence), and techniques for measuring post-contract performance.
Agenda
This would cover:
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Definition of procurement outsourcing
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Identification of benefits, advantages and disadvantages of outsourcing procurement
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Identification of procurement activities that are capable of being outsourced
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Procurement outsourcing traps and pitfalls
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Due diligence on outsource providers
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KPIs and measurement - monitoring vs. alienation of procurement
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Outsourcing partners
About Your Masterclass Leader
Stephanie McKern, Director, The Australian Logistics Academy, Singapore, has over twelve years experience in the areas of manufacturing and distribution, the most recent of which has been concentrated in the area of technology. She has extensive experience in Australia, Singapore, Malaysia and Hong Kong in the training of personnel, implementation of systems and solutions and management of Logistics facilities. Work experience originated in the area of Purchasing and Inventory Management and later evolved to Quality Management and ISO9000. This later expanded to include the design, set-up and operations of multi-user Hubs. Currently a member of the Logistics Association of Australia, a member of the Materials Handling & Management Society, and has completed Masters with the University of Wollongong. Currently lecturing regionally at Diploma and Masters levels, specialising in the area of Logistics Technology, Supply Chain Management, Process Re-engineering, International Business and purchasing & inventory management.
Masterclass B
Mitigating the risk of operating in Asia and understanding the impact of transaction taxes and customs on the supply chain
Led by
Arvind Nagpal
Asia Pacific Logistics Manager, Customs & Security
Hewlett Packard, Singapore
Objectives
To provide an overview of transaction taxes and customs in Asia and their impact on the supply chain Through this workshop, Arvind will present step-bystep analysis of various strategies at hand to gain better understanding of duties and indirect taxes in the region as well as the key strategies to mitigate these risks in the region.
Agenda
This would cover:
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Duties and indirect taxes and their importance particularly in a developing and under developed world
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What is needed to understand this
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Methods to implement this and some simple examples
About Your Masterclass Leader
A mechanical engineering graduate from the College of Engineering Pune with 30 years experience in procurement, warehouse management, distribution, production planning, inventory control , customs and excise. The experience is in India and abroad in a variety of industries engineering, heavy engineering, contracting , consumer, consumer durables , electronics For the last 13 years in Hewlett-Packard in various capacities as Country Customs Manager, India , Customer Support Finance & Admin Manager and for the last 7.5 years as the Asia Pacific head of customs operations. Operated from India in this role for the last 4.5 years and last 2.5 years in the regional head office at Singapore Have actively participated in the WCO Technical Committee on Customs Valuation at Brussels and also in various forums in India on Customs and Trade facilitation.
Masterclass C
Making a business case out of RFID
Led by
Alan G Waller
Visiting Professor, International Supply Chain Management
Cranfield School of Management, UK
Objectives
To provide an overview of the status of RFID developments .Delegates will walk away with an appreciation of the potential benefits from practical applications together with an understanding of the barriers to be overcome within and between organisations in achieving these benefits. The theoretical opportunities will be contrasted with the real-life pilot applications, with a focus on the need to generate a business case for investments involving multiple organisations.
Agenda
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The role of supply chain management in leveraging cost and customer service for business performance.
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The role of technology in driving forward supply chain visibility and improvement.
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The importance of process and people skills and support from the top.
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The supply chain vision-and the role of RFID
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The status of RFID implementations
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Comparing the vision with reality
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The business case within and between organisations
About Your Masterclass Leader
Alan G Waller is the Visiting Professor in International Supply Chain Management at Cranfield Centre for Logistics and Supply Chain Management at Cranfield School of Management. He is also President of the Chartered Institute of Logistics and Transport and is also Chairman of the European Logistics Users Providers and Enablers Group (ELUPEG). Following a number of years in production line management and management services, Alan moved into management consultancy and has spent over 25 years working on logistics and supply chain consultancy assignments with manufacturers, retailers and logistics service providers over a wide range of industries. Alan was Senior Logistics Partner at PricewaterhouseCoopers and retired from the partnership in January 2002, having set up and Directed the Milton Keynes Office, led the Global Logistics Consultancy Practice, established and Directed Global Manufacturing Industry Consulting over 34 Countries and having Directed Supply Chain Consulting for the EMEA Region. He also set up and directed the Cranfield Centre for Logistics and Supply Chain Management. In 1998 he was awarded the Sir Robert Lawrence Gold Medal for his contribution to logistics.
Masterclass D
Aftersales strategy for boosting revenue and achieving customer satisfaction within the CPG industry
Led by
Alex Rozycki
Formerly from Whirlpool, Australia
Objectives
To provide and explore a framework that relates customer satisfaction with revenue-generating mechanisms, These mechanisms are founded on establishment of appropriate service level agreements. This framework will allow participants to do a health check of their own business after exploring the relevant concepts in this case study which focuses on a CPG example.
Agenda
This would cover:
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Defining what is customer satisfaction and how do you measure it.
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Understanding the components of an SLA that builds your business.
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How to incorporate your KPIs into your SLA
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Using the framework to test the effectiveness if your SLA and it’s operations
About Your Masterclass Leader
Alex Rozycki has recently joined Spotless as the General Manager of Business and Institutional Services after many years with Whirlpool. He managed the Service and Aftersales business in the Oceania region. This role was a bridgehead to reinvigorate a mature US style market through the development of new streams of sustained long-term growth. Having an extensive background in service, asset management, engineering development, Alex has a notable record in developing and implementing continuous improvement and cultural change strategies to achieve worldclass benchmarks in organisations such as Ford, BTR-Nylex and Australia Post. A record of success in a range of industrial climates, primarily in service, inventory management and national product support. and involving strong team leadership with large labour forces of trades, contractors and engineering staff. This often involving extensive negotiations with trade unions, industry and regulatory bodies. Long time advocate and practitioner of risk management and safety through direct relationships with regulators, and project management of various plant with significant risk mitigation using methodologies. In depth knowledge of contemporary contract administration in a wide variety of multi-disciplined environments both in operations and project management.
Register Now!
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