• Understanding the changing structure of the public sector:
• challenges and opportunities
• Ensuring departments work together to achieve goals
• Discussing the convergence between information and communication technologies
• Creating a culture which is responsive to change

Prior to being appointed Shadow Minister for Communications and Information Technology (October 2004) Senator Conroy had responsibility for Trade, Corporate Governance and Financial Services. He is also Deputy Leader of the Opposition in the Senate.

Stephen has been an ALP Senator for Victoria since 1996. He has previously held the positions of Opposition Deputy Whip in the Senate, Shadow Minister for Financial Services and Regulation and Shadow Minister for Finance.

• What does Australia want to achieve internationally?
• Exploring emerging sector trends
• What’s missing: why isn’t Australia a major global Informationand Communications Technology player?
• What roles do small to medium businesses, multinational
  corporations, universities and governments have in leading
  ICT excellence?
• How do we build competitive advantage?

Prior to joining National ICT Australia, Dr Slater spent more than 25 years with
leading technology firms including Gemplus and Motorola. Over the course of his career Dr Slater has managed operations in more than ten countries.

He has served as a member of the EECS Engineering Advisory Board at the
University of California, Berkeley and as a member of the Engineering Advisory Board at the University of Illinois. In partnership with the National Center for Super Computing Applications and the Smithsonian Institute, Dr Slater had responsibility for the production of Cosmic Voyage, an Academy Award nominated IMAX film.

• Ensuring more secure government systems
• Emerging risks - reassessing your position
• Disaster recovery and rebuilding infrastructure

Dr. David J. Smith is a Fellow of the Business Continuity Institute (BCI) a former
executive member of the Board of Directors and the Chairman of its Education
Committee.

He is a retired senior police officer with over 30 years experience in both the
detective and uniform branches of the UK Police Service. As a practising
Business Continuity Management (BCM) consultant, he is a globally recognised
subject matter expert on Business Continuity and Crisis Management. He is also
the Editor and a key contributor to the BCI BCM Good Practice Guidelines and
the British Standards Institute BCM PAS56.

• The world’s most advanced networking environment
• How it relates to the future of our “society”
• Implementation of ubiquitous networking in the workplace
• Current developments

• Discussing the importance of collaboration, teaching and information sharing
• Innovative use of ICT to transform service delivery
• Investing in ICT to address priority outcomes
• Strategic planning for deployment
  

• Defining a business value case for storage technology
• Ensuring your storage infrastructure responds to your
  organisation’s needs

• Government organisations deliver services that are critical to
  the economic and social health of Australia. Major
  consequences flow from inadequate BCM provisions.
• Ensuring BCM is robust within government agencies
• Meeting legislative and contractual obligations
• Protecting critical business processes
• Satisfying government and community expectations
• Ensuring BCMs are effective, efficient and economical

• Identifying mission critical functions within and across
  agencies
• Protecting vital records and databases
• Ensuring the operations of critical functions at alternative
  facilities
• Disaster recovery plans, testing and training
• Centralised management to increase availability and
  efficiency

• Evaluating new technology solutions
• Establishing true interoperability
• What should factor into your buying decisions?
• Leasing vs. buying
• Understanding the real costs of maintenance

This half-day stream features interoperability expert Bruce McCabe as
well as case studies from both the public and private sector looking at
cutting edge solutions and their effective integration with legacy systems.

A single word sums up the most important IT concept in
Australian government today: interoperability. In this
presentation, Australia’s leading technology analyst will
discuss:

• The powerful opportunities to transform government
• How we will overcome some of the daunting interoperability
  challenges faced in 2005
• How more extensive and sophisticated integration will reshape
  future government services

• Making technology an integral component of your
  organisation
• Using a converged voice and data network as a competitive
  advantage
• Ensuring and measuring ROI

Moonee Valley became the first city council in Melbourne to
switch to networked telephony, allowing them to carry data,
video and voice traffic through one network simultaneously.

• Efficiently and effectively servicing thousands of customer
  enquiries using one data and voice network
• Providing a measurable ROI by linking employees across
  several sites
• Relocating employees and all their personal details to new
  locations easily and seamlessly
• Reducing phone maintenance charges and line fees by
  enabling internal calls between sites.

• Incorporating new technology into your legacy systems
• Adding technology ad-hoc: the pitfalls
• Avoiding the technology traps
• Implementing a unified network management system

• Stream C, Identity Management Technology-- half-day stream from 9:00 am to 12:40 pm
  
• Stream D, Information Security—half-day stream from 2:00 pm to 5:20 pm
  
• Stream E, Customer Technology—full-day stream from 9:00 am to 5:10 pm
  
• Stream F, Enterprise Content, Record and Knowledge Management—full-day stream from 9:00 am to 5:20 pm

• Understanding the business value of establishing an identity
  management system within your department
• Building the business case for implementing an identity
  management system – is it right for your organisation?

• What it is and what is the purpose of identity management
• Issues for government organisations
• Isses for employees
• Issues for the general public with respect to privacy and securtiy

• Exploring biometric technologies – building the business case
• Biometrics and its relevance to enhanced security, privacy
  and for supporting secure communications
• Integrating biometrics into your current strategies
• Looking at broader business applications for biometrics

• Integrating identity management with other infrastructure
• Benchmarking your organisation’s ability to support an
  identity management system
• Balancing costs: reduced budgets vs increased risks
• Measuring the ROI on implementation

• Considering the business case, governance and policy
  requirements
• Awareness of limitations in procuring and implementing an
  access management system
• Addressing key risks involved and risk mitigation
• Providing adequate service when resources are limited
• Setting clear guidelines to achieve implementation goals

• Spyware
• Malicious Websites
• P2P file sharing
• Hacking in the workplace
• Keyloggers
• Instant Messaging
• Phishing / fraud
• Reporting on Internet usage
• Managing the web as an attack vector
• Case study review
  

• How data systems are typically attacked
• Benefits of forensics for your organisation
• Technology solutions and the costs
• Controls and monitoring

• Providing a unique overview of the U.S. Administration’s report a “National Strategy to Secure Cyber Space,” a look at the key elements of the U.S. approach to cyber security and network infrastructure protection
• Discussing the industry response: findings from CompTIA’s Cyber Security Studies of 800 companies, an overview of industry responses to CompTIA’s cyber security market surveys from 2002, 2003, & 2004.
• Exploring cyber regulations: Sarbanes/Oxley, Graham-Leach-Bliley, HIPPA, & FISMA
• A review of current U.S. IT security regulations - are they working?
• The road ahead: current and prospective IT security solutions, a look at marketplace solutions, including Security+
• Weighing private and public sector partnerships, shared responsibility - the role of government and the marketplace.
  

• Escalating concerns demand more of the network
• Future Applications = new challenges
• Minimising the "problem space"
• Making Security Pervasive

Dick Bussiere
Chief Technology Officer
Enterays Networks (NEC Data Partner)
Asia-Pacific

• Managing sensitive information and ensuring privacy
• Educating staff about protecting sensitive data
• Increasing user responsibility and accountability
• Tightening accessibility and distribution of information internally

This presentation will explore biometric technologies,
specifically voice biometrics and enhanced security and privacy
for supporting secure communications. It will also look at
broader business applications such as secure call centres and
authenticating identity in on-line services.

• Enhancing call centre security through voice biometrics
• Biometrics use for off shore call centres
• Balancing the costs of implementation with the value of
  security

• Promise vs. Reality: Looking at the realistic cost savings and
  business benefits when deploying speech
• Best practices and lessons learnt
• Measuring and ensuring your ROI

• Making government electronic capabilities more accessible
  and responsive to customers
• Using integrated systems to improve the way customer
  requests are handled
• Getting and measuring the ROI
• Customer and organisation benefits: increasing service
  delivery while decreasing call times

This presentation will summarize key trends in global outsourcing and off-shoring (taken from a CompTIA survey of companies in 15 countries), noting what types of jobs and in what industries off-shoring is most prevalent.   It will review government responses to those trends and assess the viability of various strategies, focusing on differences between protectionist and workforce development solutions. Finally, it will recommend government policies that will enhance the competitiveness of a nation’s IT workforce and sector.

• Using Six Sigma principles and methodologies to improve
  your call centre service standards
• Assessing your operations and developing a roadmap to
  overcome issues and obstacles

• Assessing your employees mindset in relation to new
  strategies
• Leveraging your technology to enhance rather than hinder
  employee effectiveness
• Creating a culture where employees will accept and embrace
  change through education and information flow

• Aligning information with business imperatives
• Enhancing visibility and accessibility of information at the desktop
• Coalescence of information technology with business
  

As a key entity of the Knowledge Information Framework for the Attorney-General's Department, the implementation of an electronic document management system has added benefits to the harnessing and managing of its information and meeting compliance and audit requirements. This presentation tracks the trials and tribulations in the forging of a new product and a new relationship with Tower Software.

• Carrying out a formal training needs analysis
• Identifying generic EDRM / ECM competencies
• Managing expectations successfully
• Designing and delivering customised training successfully
  Critical success factors

• Best practice knowledge and record management
• Efficiently saving and storing records
• Linking existing systems and improving information access
• Developing pragmatic knowledge and record management
  principles

• Business application of online solutions
• Using webs services to establish an integrated CRM portal
• Having a holistic view of customer and sales related
  transactions

• Enterprise Information Managment (EIM) & Corporate
  Governance – Definitions and Standards
• Recent examples of bad information management in the
  corporate space
• Information administrative overheads
• The “real” cost-benefits in information management
• Business benefits versus IT investments
• Implementing the information management plan
• Identifying and overcoming “barriers” to change

Information access made easy

• Getting your ROI on implementing new technologies
• What are the technology traps and pitfalls?
• Best practice for ensuring new technologies easily integrate
  with legacy systems
• Fostering collaboration and information sharing across
  organisations