• Is the telecoms industry at a crossroads?
• Approaching the challenge posed to revenues by the mature market
• What are the fundamental challenges and questions to be addressed by carriers and operators in the Nordic region?
• The financial challenges of dealing with the over-optimism of the past

• Terminal vendors, operators, content providers - who will the consumer be loyal to?
• Broadband operators, cable TV operators and telecom operators - who will win the "Triple Play war"?
• How can the Scandinavian telecom players increase consumers' usage of content services - from voice to mobile content and from access to broadband content?
• How to migrate consumers to next generation services

• The importance of the continuity of supply and long-term market intentions of potential suppliers
• Quality of service and reliability are fundamentally important in carrier relationships
• Leveraging existing assets as well as partnerships with other carriers (voice, IP and data)
• Developing the mechanisms to communicate and to continually gain feedback from your customers

• The impact of Scandinavian investment
• Expansion of IP and data capability
• Fixed line density and mobile penetration in the Baltics
• The introduction of WiFi networks

• Differentiating your IP services
• How should incumbents develop their strategies to respond to the emerging competition?
• Providing accessibility and reliability for IP services
  - Voice
  - Data communications
  - Video
• Creating unique value for customers

• Levels and sources of revenue leakage on your network
• Identifying methods within your organisation for reducing revenue loss
• Opportunities & risks with next generation networks
• Revenue assurance as a board-level agenda

• Carrier trends and possibilities in the Nordic region and beyond
• Meeting the challenge of the mature Scandinavian market
• Advantages of global reach, premium quality and a comprehensive portfolio
• How to meet the rapidly growing expectations of the Baltic region
• Creating a win/win situation: how flexible solutions help telcos of all sizes

• The potential impact of VoIP on the Nordic telecoms incumbents – a threat or an opportunity?
• When do VoIP services become profitable for service operators
• The advantages and disadvantages of operating independently of the underlying access networks
• When will VoIP challenge the cellular operators?

• The growth, demand and revenue potential for VoIP
• The impact of VoIP on operators' business models
• Financial drivers for migration to VoIP
• Meeting customers needs through VoIP
• The implications and challenges of regulating VOIP
• What next?

• Working together with the rest of the industry in a competitive marketplace?
• Providing complete service packages
• The impact of convergence
  - Technical issues
  - Regulatory concerns
• The importance of being ordinary-user centric

• Meeting subscriber expectations in the highly competitive environment
• The imperative to adopt a customer focused approach
• Ensuring quality of experience across network and geographical boundaries
• Case study examples - the business problems that are driving the need for this different approach 
• The process changes that need to occur
• What this means for the subscriber, corporate users, you, your partners and competitors

• Stimulating the growth of GSM subscriptions
• The impact of number portability
• Cooperation between mobile networks

• What is the ring back tone service?
• What does the business case look like?
• Ring back tone service experience at Tele2, TeliaSonera and Omnitel

• Hosting MVNOs - the possibilities for operators
• Market drivers for the MVNO business model
  - Competition
  - Regulation
• Co-branded packages – using the appeal of a third party brand
• Building a new customer base
• Low cost and low risk market entry

• The future of 3G
• Fixed and mobile convergence in Scandinavia
• The growth of cellular voice
• Generating revenue streams through new value added services
• Visions of a ‘seamless’ future

• Market overview per country
• Services and features
• Portals, content and devices
• Market segments
• Outlook for the next 12 months

• Making investments that offer new revenues
• Ensuring quality of service
• Growing revenues not customers: in a mature market, ARPU is king!
• Triple Play - offering voice, data and video

• Leveraging an existing ISP customer base through telephony services introduction
• Business models - buy or make scenarios
• Experiences

Interactive workshop lead by Rikard Steiber, CEO, Digiscope

Digiscope, a leading Nordic management consulting firm, will lead a full day, interactive workshop dedicated to consumer broadband services, covering the operational, business and competitive implications, and the prospects for different services. The broadband industry is one of the key future telecom industries, with market size and penetration growing
rapidly all over the world, and seemingly endless future possibilities of new services. The main current drivers for getting broadband connections are the facts that broadband does not block the telephone, and the increased Internet experience. The workshop will discuss the future prospects of different consumer broadband services.

The interactive pre-conference workshop will provide an overview of opportunities and address several burning issues facing broadband content providers and operators:

• The current broadband access and broadband service market
• Recent trends and developments
• How can broadband operators use services to increase future profitability and growth?
• Triple Play - a buzzword or a change in the competitive
  landscape?
  • Future prospects of broadband services including IP TV, VOD and IP telephony

Rikard Steiber is CEO of Digiscope Group and MD Digiscope Sweden. Previously he was co-founder and director of Scandinavia Online.

Digiscope Consulting Group - maximise your ability to grow

Digiscope is a leading strategic partner to Nordic and global companies, primarily within the telecommunication industry. Digiscope provide cutting- edge competence in areas such as mobile, broadband, fixed telephony, digital TV and CRM.

Digiscope was founded in 1999 and is today part of XLENT Consulting Group, which is a Nordic consultancy group providing cutting-edge Management and IT consulting. Among the clients that have chosen Digiscope as a trusted partner are TeliaSonera, Telenor, Vodafone, Orange, TDC, Nokia, Ericsson, Vattenfall and Sun.