• Opportunities and threats: emerging global banking trends
• Identify key market drivers in the banking industry
• Emerging industry benchmarks – is your bank truly world-class?
• Use technology to ensure high-value operations, world-class service and strategic advantage
• The world’s leading banks and how they got there

Joseph DiVanna
Chief Executive Officer
Maris Strategies
World-renowned author, United Kingdom

• How are global technology trends impacting on African banks?
• An analysis of the African banking industry: banking infrastructure and operational procedures
• Why are so many African banks still so far behind?
• Imperatives to create high-value banking operations
• Achieve a strategic advantage by using smart technology

Bimbo Olashore
Managing Director
Lead Bank Nigeria

• Information security in defending your proprietary information
• The world of economic espionage in a South African context
• Who to blame and who is in charge?
• Has the battlefield moved from the political to the economic sector?

Danny Ilic
Head: Strategic Business Development Enterprise Management and Security
Computer Associates

• Top priority to management and customers!
• Make security a top priority when growing your online operations
• Encryption: triple des (Triple data encryption standards)
• Latest trends in Internet fraud identity
• Information security and the threat of electronic terrorism
• Ensure organisational stability in times of uncertainty
• Reduce disruptions to everyday operations

Herman Singh
Director: Technology Engineering
Standard Bank

• Widen your reach: a new market through the use of ATMs
• The benefits and prospects for the pre-paid function at ATMs
• Electronic money and cash in Kenya
• Cash recycling for ATMs: cost savings and business benefits
• Enable multifunctional ATMs: address facial recognition and identification systems
• Fraud and crime prevention strategies that have been proved successful

Juma Dalmas Menya
Payment Systems Development Specialist
Consolidated Bank of Kenya

Debate their role in payments and transactions and how they can assist your customer retention strategy

• Leverage the move from simple cash withdrawal to e-banking
• CRM and customer retention: analyse customer routines and offer services to meet their needs
• Utilise the ATM for bill payment and other non-cash products
• The role of ATMs as another revenue stream
• ATMs and the smart card revolution

Isaack Kilato
Director of Strategic Planning
Bank of Tanzania

Juma Dalmas Menya
Payment Systems Development Specialist
Consolidated Bank of Kenya

Herman Singh
Director: Technology Engineering
Standard Bank

•  Improve communication
• Increase flexibility
• Create opportunities for direct customer contact
• Increase customer loyalty
• Increase productivity
• Reduce costs
• High Value Sales & advice

Michael Jackson
Regional Sales Manager - Africa
De La Rue

• Bridge the 'digital divide' between the developed financial systems in the world with developing systems
• Assess the infrastructure required to build a solid card business within African banks
• Integrating mobile with existing card technology
• Improve accessibility to the national payment system
• Reduce the cost of transactions with electronic processing and provide more convenient, secure and speedy value transfer

Craig Kilfoil
Specialist Consultant
E&M Commerce Payments

• Card payments and the migration to EMV smart cards
• From magnetic stripe cards to EMV smart cards in Tanzania
• Payment applications for smart cards
• EMV cryptographic techniques

Isaack Kilato
Director of Strategic Planning
Bank of Tanzania

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• The best 45-minute networking session you’ve ever experienced!

• Meet and exceed customer expectations in an increasingly e-orientated environment
• Cut down time and drive up efficiency in CRM
• How will changes in technology affect the staff and skills needed in your bank?
• IT versus the human touch: how will automation and human interaction be balanced in the banking industry of the future?
• Overcome today’s technology challenges

Derik Seute
Product Manager: Banking
SAP Africa

Craig Kilfoil
Specialist Consultant
E&M Commerce Payments

Bimbo Olashore
Managing Director
Lead Bank Nigeria

• Introduce modern and comprehensive technology risk management in your bank
• Improve your technology risk management policy for bottom-line profit
• Key success strategies for an effective technology risk programme in your bank
• Secure executive management support from day one

Lloyd Chisholm
Director: Financial Services
SAP Africa

Case study: Bridge the gap – align IT with your business strategy for profitability

• As the rate of change in business processes accelerates and products and services life cycles shorten, how can IT keep
  pace with or even anticipate these changes?
• Align IT more closely with your business strategy
• Technology as essential to bring you closer to your customers
• Bridge the communication gaps between banks
• Employ superior and reliable technology to increase profitability
• Obtain the volumes to make IT investments worthwhile in terms of number of transactions and number of clients

Danie Schutte
Information Technology Director
Cell Transact

• Create a single view of the customer across channels
• Transform the customer experience: enable customers to move seamlessly from channel to channel, while receiving an unprecedented level of consistent, highly personalised service
• Taking costs out of operations
• Create new value for customers while leveraging as much of your prior investments as possible?
• Achieve the highest levels of resiliency, security, efficiency and ease of integration

Nick Okoro
Chief Executive Officer
Meridian Capital Limited

• The next new frontier in banking: new opportunities
• Tellers becoming relationship managers: is it possible to virtually eliminate customer and teller errors?
• Address developments in imaging, intelligent character recognition, telecommunications and the Internet
• Integrate customer information with versatile data-matching workflows to streamline the customer point-of-transaction experience

Dave Ives
Solution Sales Manager
Microsoft South Africa

•  Key drivers behind outsourcing
• South Africa as an international outsourcing destination
• South Africa as a local outsourcing destination
• Business process outsourcing versus application service provider

Michael Bastenie
Chief Operating Officer
Automated Outsourcing Services Limited, South Africa

• Manage your service provider as an employee or as a partner
• A new director-level paradigm: meet the requirements of the dynamic industry climate and new customers
• Address the problem of ‘lack of expertise’ in Africa
• How can Africa leapfrog to international standards?

Dennis Farrell
General Manager: People Management and Shared Services
ABSA

Nick Okoro
Chief Executive Officer
Meridian Capital Limited

Danie Schutte
Information Technology Director
Teba Bank

Ian Benn
Marketing director
Misys Retail Banking

• Think long term, act short term: primary and secondary storage strategies
• Principles that guide successful banks in their operational and strategic decisions
• Cope with cost: how management determines cost of ownership in storage
• Achieve the twin goals of storage management: efficient storage provisioning and data  protection
• Market value: concepts and ideas that can be applied in Africa

Benson Dlamini
Information Technology Director
Central Bank of Swaziland

• Discover new revenue streams and cut costs with mobile and wireless technology
• Embrace your customers through mobile marketing
• Incorporate mobile commerce into traditional banking: streamline your bank and generate real ROI
• Achieve countrywide network coverage in African countries: take communication to the masses
• Expand GSM to Africa – latest update
• Create reliable access to telecommunications in Africa

Peter Oeschger
Chief Information Officer
Sasfin Holdings

• Integrate ATM systems with other online and intranet data sources via VSAT
• Construct an end-to-end reliable 24-hour service for internal and external stakeholders
• Implement a multi-platform environment with security standards
• Incorporate VSAT licensing agreements with commercial banking regulation
• Key elements when implementing a successful VSAT solution

Hellmut Oellermann
Head: Telecommunications
ABSA

• Future banking technologies and their impact on your ROI
• Faced with rising costs and increased complexities: what are the modern solutions?
• How are you dealing with issues of integration to achieve end-to-end competitive advantage?
• How are competitive dynamics and IT sourcing trends driving investments by African banks?
• Do cost-savings outweigh any potential loss of flexibility or profitability?

Danny Ilic
Head: Strategic Business Development, Enterprise Management and Security
Computer Associates

Peter Oeschger
Chief Information Officer
Sasfin Holdings

Benson Dlamini
Information Technology Director
Central Bank of Swaziland

Mick Fennell
Solutions Analyst
Misys Wholesale Banking