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Speakers 
 Mr Peter van Bommel,
Deputy Chief Executive Officer and Chief Financial Officer,
LG Philips Displays, Hong Kong
Peter van Bommel was appointed Deputy Chief Executive Officer in April 2004, in addition to his responsibility as Chief Financial Officer of LG.Philips Displays.
Mr. van Bommel has worked as a finance professional in Philips for 23 years. Before his appointment as LG.Philips Displays’ CFO in October 2002, he was Senior Vice President and CFO, Consumer Businesses, Semiconductors Product Division of Philips Electronics. Prior to that position, he was CFO of Passive Components, Components Product Division of Philips Electronics.
Mr. van Bommel is experienced in mergers and acquisitions and was strongly involved in the successful divestment of activities that included more than 15 factories with 6,000 employees. He has global experience and served as Financial Controller in Hong Kong where he was strongly involved in establishing eight new joint ventures in China. In addition to his main responsibilities as a member of the Board of Directors, he was involved in the restructuring and refinancing of some of the established joint ventures. Prior to the above positions, he held various finance positions in Philips Machine Factories, Home Interactive Systems and was the Plant Controller of a factory of Philips in the Netherlands.
Mr. van Bommel, 47, holds an MBA from the Erasmus University in Rotterdam, the Netherlands. A Dutch citizen, he speaks Dutch, English and German.
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Mr Steve Burdon,
Visiting Professor of e-Business,
Faculty of Business, University of Technology Sydney, Australia
Steve Burdon (BSc, MBA, FAIM, FAMI, FAICD, FIEA) is Visiting Professor of E-Business at the University of Technology, Sydney and Associate Professor of e-Commerce at Melbourne Business School. Professor Burdon’s extensive experience as a senior executive spans engineering, strategic, telecommunications and e-business management. Most recently, Professsor Burdon was Managing Director, Asia Pacific for British Telecom. Prior to this appointment his industry experience included CEO of OTC and Group Managing Director for Telstra.
Professor Burdon has a number of non-executive board positions in public and private companies, including Transfield Services Limited, VisAsia, and the President’s Council of the Art Gallery of NSW. In addition, Prof Burdon is an advisor to a number of Australia’s leading organisations including Alcatel, Commonwealth Bank of Australia, CPA Australia, Telstra, Sydney Airport Authority, and the National Office for the Information Economy (NOIE).
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 Mr Andrew Crow,
Vice President & CIO Asia Pacific,
Philips Electronics, Singapore
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 Mr Richard Fennell,
Partner, Business Transformation Outsourcing,
IBM Business Consulting Services, Asia Pacific
Richard Fennell is a Partner with IBM Business Consulting Services. He has over 15 years experience as a management consultant with IBM and previously PricewaterhouseCoopers. He has spent much of this time working in the area of process improvement and support function transformation with a particular focus upon the finance function. He is the Asia Pacific leader for Finance and Administration Solutions within IBM’s Business Transformation Outsourcing (BTO) business.
In this role he works with leading Asian and Global organizations to drive support function performance to the next level of effectiveness and efficiency using BTO as vehicle to deliver rapid changes in performance improvement. He has taken a central role in the development of the IBM Finance and Administration BTO solution strategy and delivery capability.
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Mr Kenneth Foo,
President,
International Facility Management Association - Singapore Chapter
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 Mr Alex Lam,
Chief Operating Officer - Asia,
The Outsourcing Institute, USA
Mr. Lam is Chief Operating Officer – OI Asia of The Outsourcing Institute and is president and founder of both The OCB Network in Toronto, Canada and Intelligence Connections Ltd. in Hong Kong. His global consultancy helps organizations transform their business to meet the new operatives of harmonizing technology and humans.
He conducts customized learning and team visioning workshops in Outsourcing Intelligence (transitional & relational management, outsourcing certification); Business Intelligence (leadership, creativity, productivity, motivating & managing staff); and Emotional Intelligence (behavioral & social functioning for effective workplace performance) He works with companies such as Bayer Inc., Celestica, World Vision Canada, TD Canada Trust, Ontario Hydro, BOMI Institute (US), Johnson Controls (US), Procter & Gamble (Asia & US), Tidemark Consulting Beijing, Citex Asia, The University of Hong Kong, The Jockey Club (Hong Kong), BrightBeam of Singapore, INIAS of Indonesia, and the Trinidad & Tobago Government.
Prior to establishing his global consultancy, he spent 23 years with Bell Canada as General Manager - Facilities where he led a staff of 379 professionals and was responsible for an annual operating budget of $70 million.
He received his Bachelor of Architecture degree from McGill University (1967) and a Master of Theological Studies from Ontario Theological Seminary (1995). He is a Certified EQ-i Administrator with Multi-Health Systems Inc. (MHS) in Toronto (2000) on emotional intelligence in workplace performance. He has taught at Toronto’s Ryerson Polytechnic University, The University of Manitoba, The University of Hong Kong, and Hong Kong Polytechnic University. A frequent speaker at international conferences Mr. Lam has conducted seminars and workshops in Tokyo, Seoul, Beijing, Shanghai, Shenzhen, Dongguan, Hong Kong, Sydney, Singapore, Jakarta, Manila, Mauritius, Auckland, Paris, Sweden and North America. Professional memberships include IFMA, ISFE, ASHRAE, RAIC, ASIS and the Strategic Leadership Forum.
THE OUTSOURCING INSTITUTE (OI), a thought leadership & innovation company founded in 1993, has earned an international reputation for unbiased thought leadership, consistently offering timely keen insights into the rapid and continuing evolution of outsourcing and related management innovations. Recognized for its neutrality and expertise by many leading news organizations, including the Wall Street Journal, Fortune, Business Week, CFO Magazine, Financial Times, CNN, and CNBC, OI continues to track and forecast this ever-growing business practice and create new services and programs to outsourcing professionals. Today more than 40,000 professionals worldwide, including chief executives, outsourcing managers, consultants, experts and industry observers in virtually every vertical market, rely on OI as the go-to source for independent information, education and expertise on outsourcing.
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Mr Sam Lo,
President, Operations and Business Development,
Cathay Organisation Holdings, Singapore
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 Mr John Lui,
Editor,
MIS Magazine, Singapore
John Lui is Editor, MIS Asia, a magazine targetted at the IT directors of Asia's largest companies. John has 13 years experience in journalism, 10 with The Straits Times, where he worked on various desks, including Project Eyeball, where he was Technology desk supervisor. His last job was at CNETAsia as News/Features Editor.
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Mr Banesh Prabhu,
Global Operations Head (International Cards),
Citigroup, United Kingdom
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Mr Bebot Quahiansen,
Associate Director - Asia Workplace Product Category,
Procter & Gamble, Japan
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 Mr Tom Reilly,
Chief Executive Officer,
Capgemini Business Services (Asia) Ltd
Tom Reilly is one of the true pioneers of Business Process Outsourcing in China. He established the first “Offshore” financial processing center in South China in 1999. This multi-client center now provides real-time remote support to clients in Europe, Asia-Pacific, and the Americas. Tom’s BPO work in China has been profiled in Business Week, Wall Street Journal, Outsourcing News, CFO Asia, and many industry white-papers and analyst reports.
Tom joined Ernst & Young in New York in 1994, where he focused on implementing financial shared service centers for clients in the United States and Canada. He moved to Hong Kong in 1998, while helping to form OneResource Group (“ORG”), Capgemini’s Business Process Outsourcing joint-venture with Dairy Farm International Holdings.
Tom Served as Chief Operating Officer of OneResource Group (“ORG”) from late 2000 until mid 2003. During Tom’s tenure, ORG expanded its Business Process Outsourcing services to new clients such as Mandarin Oriental Hotel Group (2001), Torvald Klaveness Group (2002), Dairy Farm Singapore (2002), ABN AMRO (2002), Jardine Restaurant Group (2003), Peninsula Hotel Group (2003), IKEA (2003), and LG.Philips Displays (2004). With Tom as COO, ORG’s profit nearly tripled from 2000 levels.
Tom became the CEO of Capgemini Business Services (Asia) in July 2003, after leading the purchase of ORG by Capgemini. In August 2003, Tom took responsibility for leading Capgemini’s Business Process Outsourcing practice for Asia Pacific. Some clients that Tom has worked with include:
ABN AMRO, American Express, Applied Materials, BP, B&Q, China Light and Power, Dairy Farm International Holdings, Exxon Mobil, Ferrari North America, Fed Ex, IKEA, Jardine Matheson, Jefferson Pilot Insurance, LG. Philips Displays, Lian Hua, Mandarin Oriental Hotel Group, Metropolitan Life Insurance, New York Life Insurance, Peninsula Hotels, Philips Consumer Electronics, Pizza Hut, Prudential Insurance, The McGraw Hill Companies, Torvald Klaveness Group
Prior to joining Ernst & Young, Tom held positions with Viacom’s MTV Networks and TOPP Construction Company in New York. He holds both a BS and MBA.
Tom is also a frequent speaker and author in the international business community. He has served on the Boards of Directors for both private and public organizations.
About Capgemini
The Capgemini Group is one of the world's largest providers of Consulting, Technology and Outsourcing services. This publicly traded company is one of the 500 largest companies in Europe (FT 500) as well as one of the 1000 largest global companies (Business Week Global 1000). Capgemini employs approximately 50,000 people worldwide and reported 2002 global revenues of 7.0 billion euros.
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 Ms Margaret A. Savage,
Director, HR Strategy and Systems,
BT Group plc
Margaret Savage, Fellow of the CIPD/Member of Opportunity Now Leadership Council, is well known in the HR profession as a great exponent of the positive impact HR can have in effecting transformational business change, creating value through people and encouraging performance excellence. She is sought after as one of the leading edge, innovative, strategic thinkers in HR capable of designing and delivering HR/people solutions that contribute to organisational growth.
Margaret was architect/operational lead in the creation of BT’s original, fully automated, centralized Personnel and Pension shared services centre in the early 90’s. Since then she has vigorously promoted the BT HR business model, stimulating the growth of shared services and more latterly enthusiastically championing the HR Business Process Outsourcing concept all over the world.
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Mr Alfred Sit,
Health Sector Division, Health Sector Manager,
Electrical and Mechanical Services Department (EMSD), Hong Kong Government
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 Mr Kevin Taylor,
Vice President, Solutions, Propositions & Outsourcing, Asia Pacific,
BT, Hong Kong
Kevin joined BT as vice president, Solutions, Propositions and Outsourcing in Asia Pacific in December 2003. Responsibilities include managing teams delivering BT’s products, services and solutions, including IP infrastructure, CRM, Conferencing and Outsourcing, throughout the region.
Kevin brings to BT in Asia Pacific a wealth of experience gained through years of building businesses, and as a consultant covering acquisitions and outsourcing.
Most recently, Kevin held the position of regional vice president and general manager Asia Pacific for Descartes Systems, a Canadian-based logistics company specialising in areas such as solutions for route planning and wireless dispatch. In that role, Kevin trebled the size of the company’s business in Asia in just over one and one-half years.
In the early years of his career, he worked with Data Sciences, CFM (part of ICL), and later with the Capita Group. In each of these roles, managing and securing large outsourcing projects was a major component of his responsibilities.
Kevin also spent six years with global solutions outsourcing company Headstrong (formerly known as James Martin) in a variety of roles, including president and COO International for Europe and Asia Pacific, as global head of sales, and as head of offshore development. During that period, Kevin was instrumental in growing the business from US$20 million to US$120 million.
Kevin is based in Hong Kong.
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Ms Mary Wan,
General Manager (Administration Services),
Pamela Youde Nethersole Eastern Hospital, Hong Kong
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 Mr Qing Yang,
Senior Manager,
Capgemini Business Services (Asia) Ltd
Qing Yang is a ground-breaker in the world of Business Process Outsourcing. In 2002, he helped structure the largest outsourcing deal in the world. Today, he is leading the service implementation for one of the most ambitious finance and accounting outsourcing deals of all time.
Qing has more than 10 years experience in corporate finance, consulting and business process outsourcing (BPO). He has held positions at Ernst & Young Consulting (US), JP Morgan & Chase Co. (Hong Kong) and First National Bank of Chicago (US). His professional experience includes:
· Senior manager for a over 100 person finance and accounting outsourcing team in Guangzhou, China. This team provides a full range of finance and accounting support (payables, receivables, assets, reporting, budgeting, and general accounting) to clients in Europe, Asia, and Australia. Qing is responsible for managing the daily operation of the centre.
· Senior financial advisory manager for the setting up of Capgemini Toronto outsourcing centre delivering a US$1bn IT and business process outsourcing contract with a large Canadian power company. The centre provides a full range of finance and accounting support (payables, receivables, assets, reporting, budgeting, and general accounting) to this client and multiple other clients across North America. Qing has been involved in the full-cycle of these outsourcing arrangements.
· Financial advisor for several major US airlines in setting up their shared service centre.
EDUCATION & QUALIFICATIONS:
- M.B.A, Kansas State University
- CFA (Level II)
- Fluent in English and Chinese (Mandarin and
Cantonese).
About Capgemini
The Capgemini Group is one of the world's largest providers of Consulting, Technology and Outsourcing services. This publicly traded company is one of the 500 largest companies in Europe (FT 500) as well as one of the 1000 largest global companies (Business Week Global 1000). Capgemini employs approximately 50,000 people worldwide and reported 2003 global revenues of 7.0 billion euros
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 Mr Norris Yang,
Chairman,
The Hong Kong Mediation Council, Hong Kong
Mr. Norris Yang is a practising solicitor and a partner of Messrs. Boughton Peterson Yang Anderson, Solicitors, Hong Kong (in association with Squire, Sanders & Dempsey). Since 1982, Mr. Yang has been practising international law in Hong Kong in the area of commercial law, international investments, mergers and acquisitions, ADR, trust, tax planning and immigration. In his approach to the service of his clients, Mr. Yang has been utilizing mediation and negotiation skills to enhance their commercial goals. Mr. Yang speaks fluent English, three Chinese dialects (Mandarin, Cantonese and Shanghainese) and some understanding of French.
Mr. Yang was affiliated from 1982 to 1984 with the international law firm of Messrs. Baker and McKenzie as an Associate Lawyer. In 1984, he joined the firm of Messrs. Alan Lam and Norris Yang, Solicitors, formerly named “Alan Lam and Co.” Mr. Yang retired as partner of Messrs. Alan Lam and Norris Yang in June 1995 and formed the firm of Yang & Company in association with the Vancouver based law firm Boughton Peterson Yang Anderson. In July 1996 Messrs. Yang & Company was merged into the Hong Kong law firm, Boughton Peterson Yang Anderson, Solicitors.
Executive Director of ADR Chambers (HK) Limited since 2002. ADR Chambers was established in Toronto, Canada in 1995 as a provider of alternative Dispute Services (ADR). It is the largest ADR Group in Canada consisting of retired Judges and Senior Counsel who are trained and dedicated to helping parties resolve disputes in an expeditions and cost effective manner. ADR Chambers (HK) is responsible for China, Hong Kong, Macau, Taiwan and Asia and is a consultant company to the HK Government on ADR and ADR Training. Through its international network of ADR experts, ADR Chambers (HK) can provide clients with a full range of ADR services to satisfy all needs.
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Mr Jason Yap,
Director, Corporate Services,
National Healthcare Group, Singapore
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 Ms Rossana Y.L. Yu,
Executive Director - Corporate Services,
Goldman Sachs (Asia) LLC, Hong Kong
Rossana Yu, B Commerce and MBA, is an Executive Director of Corporate Services of Goldman Sachs in Asia Pacific. Rossana firstly joined Goldman Sachs as a Contracts Manager, where she has been extensively responsible for procurement, travel and office administration. In the past couple of years, Rossana has successfully introduced a few initiatives to the firm such as a fee-based pricing with travel agency, a regional calls centre, a regional database and some cost reduction programs, etc.
Prior to joining Goldman Sachs, Rossana was a regional procurement and administrative professional in Asia with RJR Tobacco Ltd., Hewlett Packard and IBM, where she was responsible for policy & procedure set-up, cost management, strategic planning, process automation and staff training, etc.
She has won several outstanding achievement awards in her past roles. She is now a popular speaker for travel seminars."
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Bronze sponsor
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Networking sponsor
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